We stayed in this - what they call - 5 star luxury-resort for 4 nights. All the staff is very friendly and our Junior-Suite is spacious and lovely with the outdoor-shower & the jacuzzi-bath. We recommend to ask for a Junior-Suite leaving not to the North, better to the West or the East. Around there are 2 beaches (North & West) with lots of spaces beside the 2 lovely pool-areas for relaxing and having a swim. Unfortunately we had mostly a strong wind and the sea in these 4 days was with lots of big waves (no sight for snorkeling).
BUT the staff has to work hard to justify the European Price level: in our appartement 1 light was not working, 1 light was working all night long, the sink was not properly working - in the breakfast-room we had to wait more than 45 minutes to get a simple omelette - although the personal was standing aroung chatting: typical for a state ruled business - none shows interest to work more or the best!
But to recover the honor I have clearly to admit, that after a talk about my complains to the managing director everything in our room was fixed immediately with lots of honest apologises.
What is really a huge lack for this kind of hotel-standard: there is no WiFi at all in all the area...and this for the highest category of hotel in the year 2013!
>>> After we travelled through Cuba for 3 weeks, so we recommend this place with restrictions!
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
- Reservation Options:
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- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria