My wife and I travelled to this resort on Oct 26 to Nov 4.Combined we have been to Cuba 26 times, and have never seen service like this. Where to start? On our trip into Santa Maria we were on the heals of Hurricane Sandy which led to lots of local flooding in the low lying villages along the way. Hope everybody made it threw ok!
Flight: Flew with Canjet. Had absolutely no issues either way. The Canjet crew were great.
Arrival: Quick and painless out of the airport and right to the the cervesa bar, on the bus and headed to the resort. Great drive lots to see and goes by fast . Arriving we were met by a beautiful lobby and our butler Maikel who took us for a small tour of the resort and to our room. What a room!! We did not ask for oceanveiw room but got one anyway. Our room number was 0621 and was on the second floor. The rooms have a small sitting area, a few steps up to the king size bed and the best bathroom I have ever seen. Jacuzzi tub with separate sink area and toilet. There are 2 balconies, one for watching the ocean and sunset and the other with the shower. Nothing like looking up at the blue sky and palm trees when you shower. My wife was very impressed with the size of the closet also.
The resort: It could not be put in a better location. It was out of a movie, the big beach ,the reef and the quiet beach there like you were the first person to see it. Have too see this for yourself.
The buildings are new and in great shape for a tropical location. Everything is close so walking is not a big deal.On choosing this resort you can have the privilege of having three other resorts you can go to if you want to change it up. There is a daily shuttle that will take you to the other 3 resorts or you can pay one cuc for the double decker bus. We had stayed at the Melia Santa Maria in the past so we went to the Melia Las Dunas. The service and food at the Las Dunas was really good also. That is a very big resort and there is lots of walking. We were happy to return to our quiet piece of paradise. We usually prefer a larger resort but now that we have experienced the Buenavista we may never go anywhere else. Others have complained about mosquitos but we did not see any. My wife was bitten quite a few times by the no seeums or biting midges. Take bug spray with deet either way.
The food: By far it was the best food my wife and I have ever had in Cuba. This may be the first time we both gained weight!! I have read a few complaints about the food but you need to remember the embargo and that they are doing the best they can with what they have. There are always options and something to eat for even the pickest eater. If you want amazing food maybe a cruise would be better. You can go for a breakfeast buffet or have it in your room. The lunch was my favorite because you can go to the buffet or eat at the bbq by the pool ,or ask the pool bartenders to get it for you, pizza, burgers what ever you want they deliver. The restaurants at night were amazing, lobster every night if you wanted. We had the surf and turf one evening and it was 1/2 a lobster with steak. The menu changes every night in the Cuban restaurant and there is also a gourmet restaurant. I have been to Cuba alot and this is the best food i have had here. Again you can ask one of your butlers to make reservations at one of the other resorts or go to their buffet. We enjoyed the Italian and the Romatico at Las Dunas. Room service is also an option if you want to spend quiet time in your room and it was also good. A few times we ordered breakfast and they brought coffee, tea and juice plus a nice fruit tray with our order.(They also called me by my first name after I gave them our room number, amazing)
The Staff: Well this separates the men from the boys. When you come here it's all about you.
The butler service was great. We had a husband and wife team Maikel and Aylin that did things for us that they didn't have to do. This included arranging for our friends from Las Dunas to visit and see this amazing resort, champagne one evening and a beautiful bubble bath for my wife. We thank you for ensuring we had a great vacation.
The lobby bar staff at night never stopped moving, serving drinks and then when its slow cleaning the bar, the fridges and the coffee maker all while still being attentive to any guests.
The gardeners always gave my wife a a flowers when they seen her which made her day.They also wanted to take me fishing on there time off, they had families to go to. Thanks to Ivan and all the guys.
The pool staff were the icing on the cake. Osmany and Orestes aka (Mario Lemiuex) his brother from another mother lol, never stopped all day long. If you wanted food they where there, if you wanted drinks omg nevermind if you were half way done they would pour you a new one. These guys took care of you like I have never seen in Cuba before. Osmany kept me laugh the whole time I was at the pool bar.You guys are the best!!!! I have never meet a kinder man than Navilay the entertainer. He was always there for us and always had a second too chat with us when he wasnt so busy. Navy thanks for taking the medicine we brought to town for us.(we brought a suitcase full of medicine and medical supplies from Not Just Tourists) The reception staff also were amazing helping us with transportaion issues for our excursions.Not there job. Thanks again to Yaniry and Yenelys for all your trouble. We appreciate it a lot.
In closing a resort like this cannot function with without a good leader. I have been a contractor for many years and I know your employees reflect how you run your business. I did not have the opportunity to meet Ernesto personally but he has great employees and a great hotel. My wife did speak to him one evening and he was ensuring that our vacation was going well. We have never felt as rested and rejuevinated from a vacation as we did this time. All the staff made returning to the cold easier.
Thank you to everybody at the Melia Buenavista.(Wish we were still there)
David and Stacey Parker.
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
- Reservation Options:
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- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria