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Reviewed March 5, 2021

During pandemic we spent an amazing holiday in JA Manafaru. This island is full with joy, and the staff takes care of everything what you need. Amazing food, perfect cleanness, and our favorit beach villa ever.

Date of stay: February 2021
Trip type: Traveled as a couple
3  Thank Lia-kant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Merrick, General Manager at JA Manafaru, responded to this reviewResponded March 9, 2021

Dear Guest,

It has been a very trying year for everyone and appreciate you writing a review, on behalf of the team we are very grateful that you felt connected to the island and our team.

During the pandemic closure of Maldives we took the opportunity to review our offering and align better with a direction we felt best suited the property as well as the changes we were seeing in the outside world. We looked at areas that were meaningful to us as a team of people, most of us not able to leave the region due to the travel closures and restrictions and what became apparent was authenticity, collaboration and wellness.

We took this on board, not only for our guests, but also each other and work together to create unique and memorable experiences and moments for our guests.

The Beach Villas and Deluxe Beach Villas hold a special place in our hearts as each one is totally unique, with gardens that have been re-invented over the last year by the hard work of every team member on the island.

We look forward to welcoming you back to your island home in the near future.

with gratitude on behalf of the JA Manafaru family,
Karen

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Reviewed February 28, 2021

I spent 10 days with my wife at JA Manafaru in mid February of 2020. Overall the impression from our stay was very favorable and we would consider returning back.
The transfer from/to Male was an ordeal as the hotel is very remote. My wife and I arrived to Male at 9AM, but our transfer flight was not until 14:30. We spent this time in the airport lounge, which was ok, but nothing to rave about. The transfer involved a flight on domestic turbo-prop Dash-8 plane (~40 seater). After a ~30 minute fight the plane had an interim landing at another airport. After a short 15 minute stop (we stayed in the plane) it continued for another 15 minutes to the destination airport. We were met at the airport and taken to the transfer boat. Our luggage was handled by the meet and greet staff. The boat ride to the island took almost an hour. The boat was comfortable, however there was a strong smell of engine fumes that made the journey quite unpleasant for my wife. If you are prone to sea sickness and don’t handle flights well, this may not be the best hotel choice. When I later spoke to the property manager, she advised that this particular boat was taken out of service and our return was on a smaller, but a more comfortable boat, which was a lot more enjoyable. We arrived to the hotel at 17:00 quite exhausted. For the return we had to depart the hotel at 3:30AM, took a boat ride back for about an hour, waited for half an hour at the airport and arrived to Male around 8:30AM.
Upon arrival to the hotel we were met and greeted by the property and our butler Gani and taken in a cart straight to our room (water villa). We did not have to check in at reception. Our dedicated butler handled all the paperwork and brought all the papers straight to our room, which was a very nice touch given how tired we were. This was the most efficient check in I ever had. A chilled bottle of Moet was waiting for us in the room.
Gani provided us with a letter containing all the essential information about the property, excursions, restaurants and available activities. He also helped us with booking a restaurant for dinner.
The room was very spacious and clean. The amenities were of very good quality. The only minor complaint is that the toiletries did not include a shower gel (although there was a dispenser with in the shower stall) so if you wanted to take a bath, you did not have a bottled shower gel.
The infinity pool was set a very comfortable temperature and my wife and I really enjoyed it. The sun deck was well designed and appointed with a swing bed, sun bed, coffee table with chairs. A great place to enjoy the sunrise and sunset in the privacy of your water villa. You can snorkel right next to your water villa. I was amazed with the variety and quantity of sea life.
The bed and bedding were of a very high standard and were very comfortable to sleep in. A variety of pillows was available to choose from. Plenty of good quality towels too. A glass in the floor of the bedroom offered an opportunity to watch fish from the comfort of your room.
The bathroom offered a separate shower and a whirlpool bath with lights, which looked really nice in the evening. The only item that was a bit awkward was the restroom, which had a glass door which was tainted only to the waist level. Some hotels in Asia have a similar setup, but it is certainly not for everyone. On the positive, the glass walls of the restroom allowed you to enjoy the view of the sea and the fish beneath the villa.
There was a work area setup in the entrance corridor with a work desk and a comfortable chair. Beware that the internet connection on the island is very slow. One of my business calls got interrupted and I was not able to reconnect for 20 minutes due to connection issues. Property manager assured me that they are in the process of upgrading the bandwidth throughout the island, which should address the issue going forward. You can download videos from the internet, just don’t expect to be able to watch them live. On the positive, all the restaurants and bars were setup with WiFi which worked reasonably well.
Each room comes with bikes with fat tires, which are quite fun to ride around the island.
A cattle and a Nespresso machine with a variety of teas and coffees were a really nice way to start the day. All-inclusive option also covered a mini-bar with a bottle of white, a bottle of red, prosecco and alcohol free prosecco, Toblerone chocolate and an assortment of juices among other choices.
The island offers a beautiful beach with lots of nice seashells. Fish gets really close to you. During our stay we saw a group of small sharks, dolphins, an a large variety of tropical fish of all sizes, shapes and colors. Lots of birds on the island (mostly crow-like birds and cranes). We also saw several flying foxes (bats). In the evening you will see lots of small (up to 10 cm) crabs running around on the shore.
Public infinity pool was a real delight offering great views right on the beach. Bar staff was amazing and really focused on helping the customers. Rani (if I remember the name right) was particularly good always putting the sunbeds out well in advance of the official opening time, offering pillows, towels and cocktails, including those that were not on the menu. Exactly the level of service you hope for the price you pay. We felt pampered and really cared for.
One of the main reasons that we chose this hotel was food. We were not disappointed. We went for all inclusive option and did not regret.
The quality of food was outstanding. Even standard choices were offered with a twist that made them very appealing. Both presentation and the quality of ingredients were remarkable. We were on the island for 10 days and did not get tired of the choices. I am generally not a fan of Indian food, but the choices they offered at Kakuni (all day dining) and Ocean Grill (seafood and steak restaurant open in the evenings) were really delicious and to my own surprise I ordered Maldivian and Indian dishes a lot.
For breakfast Kakuni restaurant offered a few buffet options, but most of the dishes were served from the menu. Maldivian breakfast (tuna with onion, avocado sauce on a flat bread) was absolutely delicious. Asian breakfast as well as a wide variety of European and Arabic choices were also very good.
We also had most of our lunches at Kakuni. Tom Yam, lamb burger, shrimps tempura and Maldivian style, fish of the day were consistently great and we were not getting tired of them, although there were lots of other great choices. The drink menu included with all-inclusive option was sufficiently diverse to cater to most tastes. Unless you are on a diet and don’t drink alcohol, I would suggest going for all-inclusive option as it will save you money.
All of our dinners we had at Ocean Grill, which is located right on the beach with tables placed inside and outside. It’s got a pool with live lobsters and fish, which can be served straight to your table. Sounds of the sea and breathtaking views at the restaurant were a highlight of our stay as well as the food itself. Lobster bisque, carpaccio, several types of stakes, a variety of seafood options and a selection of decent wines were included in the “all-inclusive” option. We enjoyed every meal we had.
On Valentine’s day the Ocean Grill offered a multi-course special dinner, which included several appetizers including lobster sashimi. It was a great meal. We also ordered lobster Termidor on our last night and it was delicious.
I would like to thank the staff of JA Manafaru for 10 days of culinary tropical haven. The property manager and all of the staff really take every effort they can to make the guests feel welcomed and cared for. On the departure night the property manager stopped by to get our feedback, which demonstrates the level of focus on customer care. Despite a few minor items that I mentioned above, this is definitely a hotel I would consider returning to.

Date of stay: February 2021
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1  Thank Sergey K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Merrick, General Manager at JA Manafaru, responded to this reviewResponded March 3, 2021

Dear Guest,

so very kind of you to take the time out to write the review and share so much about your experience at JA Manafaru!

It's very nice to hear that we are achieving our goals and all the hard work by the team and having to comply with the stringent (but necessary) Covid guidelines and still look after our guests to the highest personal level we can is both appreciated and enjoyed.

We would love to welcome you back to your Island home in the future and please reach out should you decide to return to Maldives.

with personal gratitude,

Karen on behalf of the JA Manafaru family

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Reviewed February 23, 2021 via mobile

We just have come back from the JA Manafaru where we stayed for 7 days. It is a very nice resort with very beautiful beaches, high standard rooms (beach and water villa), good restaurants. With our children, we had access to many activities such as tennis, badmington, table tennis etc. The 2 swimming pools were amazing. We have particularly enjoyed the one hidden in the vegetation, at the Andiamo restaurant, a haven of peace ! The staff was very kind and helpful. A special thanks to Ryzam, our Butler, who is great and who did all his best to make us happy during our stay, to Nyzam who is so welcoming, efficient and funny, to Moosa, our house keeper, who was great with our kids with all his sweet surprises. A big thanks also to the diving team who brought us to stunning dive sites and who took very well care of our daughters. The house reef is not stunning for snorkling, but there were lots of species to see in front of the diving center at the end of the jetty and also we saw many dolphins around the island and during our boat trips. Overall, I highly recommend this resort. We had a great stay !

Date of stay: February 2021
Trip type: Traveled with family
2  Thank Delphsuisse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Merrick, General Manager at JA Manafaru, responded to this reviewResponded February 25, 2021

Dear Guest,

Sometimes when I read our guests experience, I wonder what we can do more to advance our guest experience at JA Manafaru (or JAM as we lovingly refer to it). Then I realize that when guests remember our teams names, whom have gone out of their way to interact and ensure the levels of hospitality are maintained (despite the Covid mandates to not interact to much with guests) I know that we are on the right path.

Thank you for being so kind to everyone, and as would have been mentioned, we aim to recruit locally within the atoll first and foremost as part of of our commitment and CSR programs and what is wonderful is that you get a natural response and one that genuinely comes from the heart.

This is what we believe true hospitality and experiential travel should be about and we are glad we achieved this for you.

With gratitude from the entire JA Manafaru family

Karen

PS.... we are still seeing Dolphins daily and the other day there must have been a pod of nearly 100 or so playing at the jetty. With the sea current changes over the last week we are also in the water with the Marine and Dive team daily removing ghost nets that are caught on the reef. These nets are being carried on the changing current from Southern India and also as far as Sri Lanka. Over the last few days the team have managed to free three turtles caught in these nest. A joy to free them but so hard to see the impact we are having on our oceans.




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Reviewed February 17, 2021 via mobile

Dear all , I didn’t use to write any comments or reviews but I have to say something about this wonderful trip to this JA Manafaru resort
It’s a remarkable place , view. Room options. Dinning choices. All are beyond any one imagination. Most important is. The crew .. it’s like our family not only friendly but really they do care about our thoughts even .. I had experience with a special assistant named “ Rizam”. He is workaholic man. Do care about the guests 24/7. Special regards to him and his efforts. He & the all team let us book for the coming trip on July 2021 .. the food there. Amazing u should try ocean grill at night & kakuna morning 😍😍😍.

Crew there are flying to make us happy indeed.. ask about the 2 pretty italian ladies. They are the best. One manager and the other. Take care the diving center. So so professional

People waved to us arriving & departure time make us miss them already

Mr Mourad the manager he brings all Uae & dubai experience and put it in Maldives means 100% care about guest

I don’t wanna to forget any one but I do respect the HR manager that he chose the team

You should try the water villa & diving & jet ski experience with dolphins Cast away experience. Food freshly hourly 🐬

It’s natural heaven & team make it possible for us
Regards to all the management & teamwork that make special days and memories for us

Date of stay: February 2021
Trip type: Traveled as a couple
2  Thank cgasser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Merrick, General Manager at JA Manafaru, responded to this reviewResponded February 25, 2021

Dear Guest,

I am so pleased the team looked after you so well and made such a difference to your vacation! We are very lucky at "JAM" as we lovingly call it (sweet and tasty) to have such a great crew who do their best for the guests to make their stay more memorable!

Maldives has the highest concentration of luxury resorts in the world and I am so glad our team stands out so well to give true Maldivian experiences.

Life is a journey of experiences that touch your heart and usually this revolves around people, which is why JA Manafaru has such a wonderful connection to guests and so many of them come back to us each year or more.

I will pass your thanks onto Guiliana, our Manager at the Excursions, Watersports and Dive Centre, whom knows everything possible about the water and can hail Dolphins on demand, as well as Murad, whom will be joining us shortly as the Resort Manager from our Dubai properties to learn more about what it takes to be a luxury resort and support our team. Most of all to Rizam, whose personal touch made such an impact to your "time out" from the crazy world we are currently living in.

We hope to welcome you back to the island anytime you need to "breathe".

with kindness and gratitude

Karen








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Reviewed December 21, 2020

This was our first trip to the Maldives and we were not sure what to expect. When we arrived at the island we were greeted by the GM (Karen) and her second in command (Melania) - they said 'welcome to paradise' and that couldn't have been more appropriate. It really is paradise! All of the staff were so polite, friendly and helpful - they couldn't do enough for us. Our experience host Mangol was so helpful - he checked in with us during the day to see if we needed anything but it never felt intrusive. Our experience at Manafaru was overwhelming as it was so perfect.
We have travelled all over the world and stayed at lots of different amazing hotels but JA Manafaru really is something special. The over water villas are stunning and so well presented. We are not used to staying at all inclusive resorts and were a bit unsure as to how this would work - we didn't want to spend our time worrying over what was included / excluded. Apart from the first night at dinner when we were told that the specials weren't included (which was done in a very polite way) and so we changed our order, we found the all inc a dream. So lovely to come to the end of our stay and not have to go through the hassle of going through a bill to check it! The quality of the food and drink was outstanding.
After a few little problems with the lights in our villa, it turned out that we had to move to a different villa as they weren't able to fix the problems. Unfortunately we were told this at 6.30pm on the day of our 20th wedding anniversary (the reason we had chosen to come to the maldives). Due to the difficult timing and having to pack up all of our stuff to move we decided not to go out to dinner that night as it would have been a rush. Whilst this was disappointing, it was not the end of the world. The following day, we happened to bump into Karen (the GM) who asked whether there was anything else she could do for us. I explained about the little hiccup the night before and she was extremely apologetic and said 'leave it with me' That evening we were treated to the most incredible evening - we were led along a lantern lit pathway through the jungle for a special dinner in the new 'secret garden' that had just been created - we had some beautiful live music, the most amazing Indian meal paired with some lovely wine and fantastic service in this secret spot. It felt like we were getting married all over again - it really was an experience of a lifetime that we won't forget. Thank you!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Caroline K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Merrick, General Manager at JA Manafaru, responded to this reviewResponded February 25, 2021

Dear Guests,

Thank you for your kindness in writing the review, which is wonderful, but not the focus for us... what is the focus is to make a difference to your experience and/or create memories that last a lifetime. As you are sitting in a traffic jam or in a supermarket que.... you have this little bit of magic that makes you smile and gives you butterflies.

People often ask me what makes JA Manafaru so special? .... for the team it is our home, it is somewhere we are passionate about and it's the same for our entire support team based in Dubai and for our owning family... in short - It is loved.

We are not perfect and we still have a long way to go with so many beautiful moments to create and experiences to offer our guests and friends.

We are so very honored to have been able to have smoothed over some 'bumps' and create memories for you to take home with you.

We very much hope one day you can return to the island and we can welcome you "Home".

with kindness and gratitude on behalf of the entire JA Manafaru family.

Karen







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