Let me start off by asking the Owners of Ric’s Grill in St. Albert to wake up and do something for this location. It should be so much better than it is.
We were looking for a Ric’s on the west end of Edmonton. Google search shows a Ric’s Grill in Terwillegar, but please note that the website for ricsgrill.com does not include Edmonton Terwillegar. St. Albert showed so we went there.
After making a reservation, we arrived on Sunday night, Nov 10th on time at 6:30pm. There was no one there at the door desk station and started our first wait of the night. I mentioned to my wife after a while that there was a noticeable absence of any serving staff anywhere in the large restaurant and no bartender. I also noticed it was very cool in the room but I thought it was because we were beside the door. After what seemed like 5 minutes our waitress for the night came up and we advised of our reservation. She seemed frustrated and stressed, when she looked and found our booth table that was to be reserved for us was still dirty from the last patrons. She asked us to wait while they prepared the table and offered us a bare table and two chairs just beside the front door. No problem we offered. After another 10 minutes of nothing a large group of 10 mature and professionally looking adults arrived and asked for a table. They blocked out our view of most the restaurant and then both they and we continued our wait. There was a grouping of high top tables and stools directly in front of them by the bar that could have been used. No one was sitting at the bar or around it. They did not take advantage of the seats nor were offered the seats. At 7pm our waitress came around the mob at the door that were now not happy and exclaimed she was surprised we were taken to our table because it had been ready for over 5 minutes. We were taken to the group of booths in the middle of the room in front of the kitchen entrance and started our next wait after she said she would be back to take our drink orders. The booth was plain and the candle/light was not lit. I asked if they were short staffed tonight and she said yes, the manager took off and one of the girls phoned in sick. She said the asst’ manager was helping, but throughout the night I did not see that. I took off my jacket but my wife left her winter coat on because of the cold breeze around us, especially at our feet. There is a back door on the west wall and patrons were regularly using it to go to the parking lot. We used the front street close to the front entrance and not the rear parking lot. Since it was minus 17C that night, there was a lot of cold air coming into the restaurant. Should this not be fixed?
At 7:10 she was back and by then we had our bottle of wine picked and our choices for appy’s and mains. Much to our surprise, after my wife ordered a filet mignon steak, she announced they were out of the filet, so she had to re-consider her choice of steak. About that time, two patrons walked out in a huff after telling something to the asst’ mgr. They were in the upper east section and there was not a lot of service going on up there. Shortly after the two upset patrons left, the group of 10 turned heels and left also. I noticed it was 7:15 and I don’t think anyone came in after that and we left at 9pm. No second sitting as this place. But back to our story. After our order we continued to wait and after 10 minutes she came back with two glasses of water and announced she was surprised that our wine was not brought to us. Now we were convinced that the wait staff are not working together. She brought the wine and then advised we should have been brought some bread by now, but she saw our bread order was burnt so she asked for a fresh order and that was to be brought out shortly. The appetizers were brought out for us to share and you can see the nice presentation. But the cilantro seafood cakes were too much breading and not enough seafood or cilantro to taste and the overwhelming flavours of the mayo/garlic type sauce and balsamic vinegar overpowered the cakes. The crab and shrimp stuffed mushrooms were very small with the cheese blanket smothering the taste also. Half way through the appy’s the bread arrived. A basket of partially sliced white loaf with two small balls of butter in a dish. The bread was cool but fresh so certainly was not just freshly baked. Why wouldn’t the kitchen simply cut the break all the way through and forget the cutting knife that came stuck lengthways through the loaf? They gave us no cutting board, we just had small side plates and it was just uncomfortable having to take the full loaf out to cut one piece off. And two small balls of butter were totally inadequate for that much bread. Just a waste of food we thought. The mains arrived one at a time by our waitress. Strange that they would not come together. Again pictures are provided and the mains were considered the best of the meal. My salmon special was really not special, just seemed like a baked piece not grilled as advertised with some sundried tomato paste on top. My vegetables were perfectly cooked and I had a huge side of white rice mixed with some sliced veggies. I was not provided butter or soya sauce. My wife’s New York strip was more medium than the medium rare she ordered. It was topped with a huge dollop of boursin cheese surrounded by a merlot reduction. There was a lot of boursin cheese left over after the steak was done. Our waitress was around but again seemed overworked. She never poured the wine after the first serving, nor pushed more drinks or desert.
We paid using a $50 gift certificate, which was the main reason we went to Ric’s, and it was humorous to see her try and subtract 50 from $127.57 to get the right price to use for the debit card. After paying she left our bill folder on the table with the $50 gift certificate still inside. Why she would not have taken the gift certificate with the debit machine and her copy of the paper slip I do not know. Maybe there are not many people giving out Ric’s Grill gift certificates? We left it on the table, shaking our head.
On the way out I pushed the front door to leave and pinched my fingers between the glass and the metal grill that I thought was the push bar. It is not, just a flexible metal decoration over the glass, and you need to use a door knob to open the door. Should that door not be a push open for fire code reasons? Also, the exterior front patio area looks forlorn and begging winter decorations. Could you not brighten it up with lights and something festive?
I also do not understand the upstairs bathrooms. That is quite the hike up the stairs. The bathroom needed cleaning and was confused at the large size of the toilet area which is designed for wheelchair access. I do understand there is a handicap bathroom under the stairs by the bar. But those stairs are a barrier to a lot of people and I would not be bringing my in-laws to this place.
In summary, the management are not doing their job here. The place is in need of proper staffing, working together and staff that are selling the good product you have a reputation of delivering. Perhaps some high overheads fans to get the heat down to the tables would work?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.