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“casa roccios”

Review of Casa Roccio's

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Average
4 reviews
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Overview
Rental Home -
3 Bedrooms, 4 Bathrooms, Sleeps 6
Progreso, Yucatan Peninsula

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
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English first
English first
Spanish first
Any
English first
Vincelees
Dallas, Texas
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible dirty old photos are deceiving ....”
Reviewed December 31, 2017 for a stay in December 2017

We booked this house becasue of the photos and becasue we thought it was managed by a reputable management company. We were cheated and deceived. The property is old, dirty and falling apart - see photos. The refrigerator wasn't working when we arrived, their were bugs, the shades we tattered and their was no hot water in the upstairs showers. When we complained we were told that the company we booked with 'Progresso Vacation Rentals" was just a online marketing company based in Canada and that we had to deal with a local property manager employed by the owner of the property. The owner turned out to be a cheap old lady who just wants to milk as much money from the property with as little investment as possible. The sheets were stained and the towels were polyester/cotton blend that were so thin they were a joke. We asked for a discount based on the property conditioned and were threatened that if we did not pay the agreed amount based on the online photos we " would be very inconvenienced". This is Mexico so we paid and got the hell out of there after 3days, We moved to a hotel in Merida and made the best of our week long vacation. The location of this property is ideal but the property is gross and not comfortable.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 28, 2018
To whom it May concern.

I appreciate your opinion on the description of the house and its amenities. It is worth mentioning that the house has been in constant improvement, since the quality standards required by foreign tenants, are getting higher than we locals people are more than satisfied with the general conditions of these summer vacation homes.

This house is currently rent for 3 months without any complains and hopefully we can get another review shortly.

Thanks to your opinion; the owner of the house is more committed to having her house for rent to a higher quality standard than the owner of the house is accustomed.

Since we know the quality of the properties are not equal; therefore the price for rent is set according to the quality of amenities, location, size etc.

Thanks for your feedback and good day.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brent W
Dartmouth, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful home”
Reviewed March 31, 2016 for a stay in February 2016
2
people found this review helpful

The house was beautiful, grounds were nice, beach was bad, caretaker was useless.
No pool, no TV, no cable, no wifi or Internet, no radio or DVD, completely off the grid.
The absolute worst part was dealing with Alex the Flipkey rep.totally unhelpfull and did not care or address any thing we brought to his attention, once your there you have no recourse.
Nice area, close to town and market and the board walk. The best part was the little bar 5min away called faces.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The house and view
Liked least: Completely off the grid
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 26, 2016
"BWoody57 ! Thanks for visiting us! I wanted to inform the house web site describes the house with a pool and USB router compatible with laptops only. Maybe you add a review to an incorrect property? As a company policy 80% of the rental is paid upon arrival to the property to assure clients complete satisfaction. We create this policy to make sure our guest can verify the house pictures and description are accurate as it is describe in the web site just before they pay.

Thank you
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Reviewed March 25, 2014 for a stay in January 2014
1
person found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Patrick S
Sofia, Bulgaria
Level 6 Contributor
116 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 12, 2015 for a stay in December 2014
Google Translation
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Family with Teenagers
Would you recommend this hotel to a friend?   Yes.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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