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Reviewed July 31, 2011

We stayed 4 nights at the Lorin Hotel & Resort at Belitung, Indonesia, in July 2011. We chose this hotel as it sounded the best available, which it probably is, but they have much to learn regarding hotel customer service and resort maintenance.

The rooms are very tired and in need of a good clean and serious maintenance. The split system air-conditioner is old, light shades are tattered; some peeling wall paint and a small old TV that only has foreign language programs. There is a small safe which is not bolted down and could be easily carried away. Two beach towels were provided in the room and bathroom towels had to be requested, each day the same procedure had to be repeated. There was no tea & coffee provided as their website states is provided. On request they did provide it for us but once again daily supplies were not replenished and had to be requested. There is a very long waiting time for any request from reception and house keeping.

They have no idea regarding guest comfort and relaxation. The swimming pool was empty (“under maintenance”) and this should have been advised to us when making our booking. They were extremely blasé about it as though it was no problem. They use noisy lawn cutting equipment when they obviously can see guests are relaxing on their outdoor areas, they also constantly burn smelly rubbish and garden debris close to the rooms. Despite advising management we were being smoked out they apologised and put their fire out but a few hours later it was smoldering again.

The breakfast is OK, mainly Indonesian selections but the juice, fruit and egg station sufficed. The coffee was undrinkable, one morning it was cold.

The hotel is not right on the beach, there is a road, which carries considerable local traffic between the hotel grounds and the beach front.

One day we took a local boat to a neighboring island which had beautiful white sandy beaches and clear turquoise water and good snorkeling. The boat and snorkeling equipment was easy to organise and not far from the hotel.

A few minutes drive down the road there are local restaurants on the beach that serve wonderful local fresh grilled seafood at very cheap prices.

Belitung Island is absolutely beautiful, very green and clean. The beaches are very nice and particularly along the area where this hotel is located, fine white clean sand and crystal clear turquoise water.

Belitung Island would be a wonderful holiday destination if the resorts and hotels could be re-furbished and improve their staff training and guest services.

Room Tip: All rooms are equal, some are a longer walk from reception & restaurant.
  • Stayed: July 2011, traveled with friends
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5  Thank OzziesDownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2011

We chose this place based on the website. Boy were we fooled! The clever photography shows this place on the beach, this is however not the case. A main road with heavy traffic, separates the resort from the beach.
Nothing in our unit worked! Starting with the door which we struggled with each time. The dirt under the bed was thick. Tiles in the bathroom were all loose. The sink was at the level of my knee. No bath towels, only heavily used beach towels which they removed every day for washing but never bothered to replace. We had to call every day for new ones. The shower did not work well, the ac did not work the first 2 days, the pool had no water in it.
There was a promise of tea and coffee in the room on the website. We were 300m from the restaurant and that would have been nice to have. In the evening we wanted to sit on our little terrace, one of the better features of the resort but unfortunately they used that area to burn the garbage. Toxic fumes were everywhere see photo. When I complained they doused it with water but then the next morning did not hesitate to light it up again. Grass was cut in front of our unit for more than one hour while we tried to sit outside. Nobody else was sitting outside they could have cut grass any place else.
They have a huge master plan for expansion but I really think they need to get the first part right before they continue.
And there's more but why bother... you get the idea! Don't go there!

  • Stayed: July 2011, traveled with friends
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5  Thank jborschberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2011

Belitung doesn't have many choices when it comes to Hotels. People come to Belitung for the beach and the island hoppings. The best beach is called Tanjung Tinggi and Lor in is the only Hotel there. It is situated in front of the beach separated a narrow road. They only have 20 bungalows so better book ahead if you want to stay there. The area around Lor in looks pretty desserted, except the beach. There are no other buildings near the Hotel. The main beach where people go to and the sunset spot (you can watch sunset while taking a dip in what feels like a private pool there. It's behnd the rocks o the left end of the beach) can be reached by walking from the beach in front of the hotel or 5 minutes driving.
Tanjung Kelayang beach, the second best beach and the starting point for island hopping is 10 minutes driving

in contrary to the review below I found that the bungalow I stayed in is clean. They have an outdoor shower which is pretty nice. The toilet seat however needs to be refurbished. The water is not so good but I guess it's the disadvantage of a small island especially near the beach. The aircon in our room is making a lot of noise but other than that the room itself is fine. The staff are also prompt whenever we request anything. Breakfast is mediocre but as long as there is an egg station I'm good :)

The swimming pool loos dirty and not tempting. But with a beautiful beach so near we don't bother with the pool

Now the price of this hotel is overrated. It's the most expensive hotel in this island. If you compare to Bali, you can get much better hotel with the same price. However since you're in Belitung you don't have a choice. The hotels in the city is much cheaper and offers better value of money but it is 40 minutes away.

Room Tip: choose the villa on the back
  • Stayed: June 2011, traveled with family
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3  Thank freshia31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2010

I've been staying at Villa Lor on a package holiday to Belitung with my Indonesian wife and the first impression was not really great. The road entrance has seen better times (this place is not old, only 4 years but looks like 40) as the overall hotel and bungalows: rooms, bathroom, pool. A pity as the place could have a great potential being rigth on a nice beach.
Pillows covers were (or looked) dirty and the inside was even more "fishy". The same for the bed liners. Toilet (open roofed one) was relatively clean but thousands of ants were spreading over the sink, complementary soap and toilet rim. Towels were not available and towels hanger was broken. Mosquitoes were all around, biting to the bones. Tv was intermittedly working as one of the bed lamps. The main toilet roof wooden trunk was dangerously broken
Having said this, the local staff were nice and helpful and we got additional pillow covers, new bed liners and two set of towels. Additionally we bought ant-repeller choke, mosquito repeller spyrals and a general bug spray to treat the whole room so that the next day upon our return ants were gone (just moved further away) and (probably) all other bugs too. During the night the mosquito repellent fumes worked in the toilet making sure we had a good morning use of it.
Breakfast was a kind of average quality buffet; looks like more food stuff can be available from the kitchen but one must deliberately ask for it. We did not experience lunch or dinner.
Belitung is not Bali, hence I am not sure what to expect from other hotels (haven't seen many honestly). Also do not expect 5 star restaurants on the island, the whole place is still quite undeveloped for international tourism standards but... here lies it's beauty! The atmosphere is great, the (not far) northern beaches and islands like Lengkuas and Babi simply astonishing, people is helpful and friendly and you'll soon find yourself in paradise. Also the sort of small wildlife around the hotel (and in the room like small skorpios, frogs, spiders, gekos..) should be considered in this respect and you'll definitely be happy during your stay.

  • Stayed: December 2009, traveled as a couple
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Thank Nicomaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2009

A great place and location to get away from the hussle bussle of a city life. To top it off, it's also a perfect place to meditate, yoga, contemplate and sorts. I truly enjoy the view of Tanjung Tinggi Beach, especially the one at Bilik Beach. Magnificent!

  • Stayed: April 2009, traveled with friends
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1  Thank Carmel77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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