I have stayed at this hotel twice in the past couple weeks but never again, Fawlty Towers sprung to mind! On my first visit, my impression was of a very run down hotel, but it was clean and quiet (I think there were hardly any guests). I had an awful pizza in the bar (quite how anyone can ruin pizza is beyond me) and breakfast was average. However, as I'm working in the area and am usually loyal to the Accor Hotels Group, I thought I would give it a second try.
My second stay (last week) was a catalogue of disasters. When I initially checked in I had to queue for ages as there was only one man on reception. On being allocated my room I asked for my card to be swiped for extras (a business debit card that had been swiped the week before and at other Mecure Hotels on a weekly basis). I was told that my card couldn't be pre-authorised as there was a problem with the system and I would be charged twice! When I pointed out I regularly used the card with no problem, I was told a customer had complained and they were no longer pre-authorising debit cards and I should provide a credit card and check my bank account to ensure that I hadn't been charged twice for my previous stay. I wasn't happy about using my personal credit card rather than my business card and eventually the receptionist authorised credit for me without swiping either card. I asked about benefits for being a gold a-club member and was told I could have a welcome drink but would have to tell the receptionist when I wanted it as they didn't have any vouchers and he would need to take me to the bar.
When I got to my room, I thought I had ended up at a boarding school. My corridor was full of teenagers (obviously on a school trip), running up and down, giggling and shrieking and banging on each others doors. I couldn't believe that a hotel would allocate a room to a business traveller in the middle of a school party. After waiting for 10 minutes and realising that this was the way it was going to be on that particular corridor, I went and queued at reception again and explained that as I needed to get up for work the next morning, I would prefer a quiet room away from over-excited teenagers. The receptionist was very understanding and explained he could allocate a room on the ground floor which they normally allocated to disabled travellers. He explained that some adaptations had been done to the bathroom but the room would be quiet.
When I eventually found the room (not easy, it turns out that you have to walk through the bar to that part of the hotel), it seemed pleasant enough but when I went into the bathroom to get ready I realised there were no towels or shower gel and soap. I made another trip to reception and the man promised to sort it out with housekeeping. He then said, "let me sort out your drink" (I must have looked like I needed one by this point) and walked with me to the bar (which as stated before was the way to access my room without going outside) and told the barman to give me a free drink when I was ready (not really compensation as I was entitled to it anyway but at least he was trying to be helpful).
When I got back to the room, housekeeping brought towels and toletries. Unfortunately, I realised after I had got in the shower that they hadn't brought a bath mat so I dripped all over the floor when I got out of the shower! Good job the disabled room had non-slip tiles!
I had grilled chicken in the bar that night, and it was edible but that is all I can say about it. I didn't enjoy the meal and could have done much better myself! When I got back to the room it was a bit cold but it turned out that the radiator didn't work. I couldn't be bothered to complain again so I watched TV in my coat!
I did get a good night's sleep as the room was quiet and the bed was comfy. Luckily I didn't realise until the next morning that the bathroom bin still had rubbish in it left by a previous guest or I would have been worrying that none of the room had been cleaned!
The next morning when I went to breakfast I was given tea instead of the coffee I requested. Not really a major issue, in fact by this stage, it was about what I expected. When I checked out, the woman on reception didn't ask if I had enjoyed my stay. Good job she didn't!
I have to say that the man on reception was very helpful and apologetic and this review is a criticism of the hotel and not about him.
- Official Description (provided by the hotel):
- Unwind in Gothic grandeur in the heart of Yorkshire Bronte country at the Mercure Bradford, Bankfield Hotel. Set in a Gothic style mansion house surrounded by landscaped gardens, the Mecure Bradford, Bankfield Hotel is a peaceful retreat and a short stroll from the banks of the River Aire. The Mecure Bradford, Bankfield Hotel is two miles from Bingley railway station. The Haworth & Bronte Parsonage Museum, celebrating the life and work of the Bronte Sisters, is five miles away. ... more less
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- Also Known As:
- Bradford Ramada
- Ramada Bradford Leeds
- Mercure Bradford, Bankfield Hotel Bingley