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“Cold reception”

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Mercure Bradford, Bankfield Hotel
Ranked #3 of 3 Hotels in Bingley
Reviewed November 11, 2013

The receptionist helpfully tried to process our booking in quickly as we were drenched and cold after being in a downpour then driving for nearly an hour. But the reception area was cold and quite dull, tucked away behind a wall (probably to keep the draughts out) The room was large, clean and warm when we turned the radiator on. The bed was enormous, and comfortable, with lovely soft pillows. The bathroom was clean with a bath and fixed shower head over it. It was also very quiet, when we looked out in the morning we were at the back of the new block with lovely views across a valley. The tv was on when we entered supposedly to give us a welcome message but it was flickering very badly. Within a few minutes we received a phone call from reception to check if all was well, so we mentioned the tv, just 5 minutes later a technician arrived and reset it, it was probably due to the severe thunderstorm. We thought that was very efficient. We had booked an evening meal but because the receptionist said we would have to wait for a table we decided to eat in the bar, big mistake. Firstly it was very cold with doors open at each end, with wedding guests coming in and out from outside, they were also very noisy but did eventually go off to the function room, but we had to wait a long time for the meal, we tried to change to the dining room but it was full with a coach party so we would never have been able to eat there anyway. The food was good, though the dessert looked like it had been thrown onto the plate, not what you expect in a hotel like this. Luckily we were in the right hand wing of the hotel, the wedding guests were obviously at the other end, other guests said how they were disturbed in the early hours
. The breakfast next morning was lovely with lots of choice, well cooked and kept hot. We did have problems checking out when they tried to charge for the meal which we had prepaid on booking, they had also tried to charge in the bar so be aware if you pay in advance. We would probably stay again, making sure we were well away from any late night party goers.

Room Tip: Rooms on the back of the new wings should be the quietest with nice views if away from wedding parti...
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  • Stayed: November 2013, traveled as a couple
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Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for your review, I am pleased to hear that on this occasion we did meet most of your expectations.

I can only apologise for the poor service and quality in regards to your evening meal and in the reception area. I will of course ensure that direct action is taken to make further improvements to these areas.

I do hope that we are able to welcome you back again in the near future.

Kind regards
Emily Cox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 - 593 of 815 reviews

Reviewed November 9, 2013

Stayed here in October for a couple of nights on a bed breakfast and evening dinner basis, Hotel very grand in the older part of the hotel but modern and bright in the newer areas, Staff friendly and helpful in most areas, rather sullen in the reception, suspect it was because we tried to check out and the two ladies behind the desk had just collected their breakfasts from the dining room. Breakfasts excellent with a good choice of hot or cold dishes, Evening meals limited choice of mains but well cooked and prepared, dining room staff very helpful.

Room Tip: When you get your room allocation and find it, remember the route as we got a bit lost,
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  • Stayed: October 2013, traveled as a couple
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2  Thank michael_richards5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for your review. I was pleased to read that we met your expectations and that you enjoyed your stay with us.

I will of course review the reception and the signage as we continue to make further improvements to our service and standards.

Once again thank you for your feedback and we look forward to being able to welcome you back again in the near future.

Kind regards
Emily Cox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

the web/booking picture showing a clean, modern room was how I remember my last stay in the new wing at this hotel a few years ago. Sadly, my family and I were obviously put in the old part of the hotel, which is long overdue a full refurbishment. The bath had no anti-slip mat, but no worries because it's so old that you couldn't slip in the bath if you stood on the soap! The bathroom was grubby to say the least. The extractor fan didn't work in the bathroom, causing masses of steam. There is a sign telling guests not to leave the bathroom door open for fear of setting off the fire alarm, and also not to attempt adjustment of the extractor - the extractor didn't work, and somebody must have left their bathroom door open because the fire alarm went off and we all had to stand in the car park, in late october, in our dressing gowns. The rest of the room was clean enough, but it was so cold - the instructions told us to adjust the thermostatic control on the radiator, but there wasn't one, it had been removed and was stuck at 'freezing'... The beds were old and uncomfortable and sometimes the noisy springs woke us up when we turned over in the night.
We thought we had a good deal at £49/night for the room. There is a big sign outside the hotel advertising this rate to everybody. For £49 I could have stayed at a Travel Lodge, and we'd have been happier, because at least they get the basics right. Clean, warm & comfortable is all we ask.

Room Tip: insist on a room in the new section to the right of the hotel
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  • Stayed: October 2013, traveled with family
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1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 1, 2013

Dear Guest,

Thank you for taking the time to leave your review and feedback regarding your recent stay with us. I am very disappointed to hear that on this occasion we did not meet your expectations.

Please be assured that your feedback will be reviewed with the management team and direct action will be taken to make further improvements. I would like to thank you for bringing these issues to my attention.

Once again, I am very sorry that on this occasion we did not meet your expectations and I hope that you will consider returning in the future when I am confident you will experience our usual standard of care, welcome and hospitality,

Kind regards

Emily Cox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

This is one of those hotels that feels very airy and fresh when you walk through, the building looks very grand with large staircases inside and big rooms, the breakfast was very nice too.

Friendly Staff and easy parking made this a place I would come to again.

  • Stayed: October 2013, traveled solo
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Thank DibDibbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 1, 2013

Dear Guest,

Thank you for taking the time to leave your review, I am very pleased that you enjoyed your stay with us.

I will ensure your feedback is reviewed with the team and I am sure this will be very motivational for them as we continuously strive to make further improvements to our service and standards.

I do hope we can look forward to welcoming you back again in the near future,

Kind regards

Emily Cox
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

I stayed at the Bankfield on a Thursday night as a lone female. I had chosen the hotel as it was close to the friend I was meeting and it was much cheaper than the local Premier Inn, £45 per night as opposed to over £70 being demanded by the Premier Inn. I read it was 3 star but only needed somewhere to lay my head so wasn't expecting much. I was surprised on my arrival to find a lovely country house style hotel, which had been extended with 2 modern separate wings. The reception in the old part of the house was staffed by a very friendly and charming man who checked me in quickly and efficiently. The room was on the 2nd floor overlooking the car park and gardens and was very nicely furnished and well equipped with iron, ironing board, hairdryer, tea and coffee (even my favourite earl Grey which I normally have to ask for), flat screen TV and free Wi-Fi. I had a super king-size bed and the bathroom was lovely. As a lone female who has been robbed whilst on holiday in the past I was pleased to find a chain on the door as well as the usual lock. The following morning (despite the fact that the roof to the breakfast room sprung a major leak whilst I was having breakfast) I had a fantastic breakfast. buffet style of course but very fresh and tea served by a friendly waiter. The staff remained cheerful in spite of the leak and the fire alarms going off. The receptionist who checked me out, (despite having to tolerate a complaint from a lady who had expected a bell and not a claxon to sound the fire alarm so had not known what to do, picture the scene with the sisters and the fire alarm with Basil Fawlty and you'll get my drift), remained cheerful enough to lend me an umbrella so I could get to my car without getting wet. Excellent value for money and I would definitely go back there, and if this is an example of all Mercure hotels I would definitely seek them out on my travels.
Well done.

Room Tip: Room 251 was a great room.
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  • Stayed: October 2013, traveled solo
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Thank Susan_Kendrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 1, 2013

Dear Guest,

Thank you so much for your review. It is always such a pleasure to receive such positive feedback.

I am very pleased to hear that the room amenities, standards and breakfast all met and exceeded your expectations. I would particularly like to thank you for your kind comments regarding the attitude of the staff, I will ensure this is passed onto the team as I am sure this will act as further encouragement as we continue to seek ways to improve our service and standards.

I look forward to welcoming you back again in the near future.

Kind regards

Emily Cox
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

Thought this hotel was very good value for money but the drinks in the bar and the evening meal were very expensive and they could do with more staff in the brekfast/dining room also pillows could do with renewing,but overall a very pleasant stay for 3 nights.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Melenie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 1, 2013

Dear Guest,

Thank you so much for your review. It is always a pleasure to receive feedback from our guests.

I would like to assure you that your feedback will be reviewed with the team and further action taken from this feedback to further enhance our service and standards.

I do hope we can look forward to welcoming you back again in the near future.

Kind regards

Emily Cox
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013 via mobile

Stayed here last night and the stFf were nice but not enough if them. We waited to be served a drink for 10 mins in the bar at about 7.3"0. Until a member of staff appeared... We were toying with the experience of eating there too however have been to Crematoriums with more atmosphere so we decamped to the excellent Valentinos In Bingley.

Breakfast was good and reflected the price however the whole place is in need of a refurb as the staff were dashing around with buckets to abate the gushing leaks that appeared all through the dining room and landing during a torrential rain storm, the bathrooms are tired and do not reflect the quality they could be. All in all nothing to write home about but did the job as a laterooms booking as business in the area had over/ run.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Annabelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this reviewResponded November 1, 2013

Dear Guest,

Thank you for taking the time to leave your review. I am pleased to hear that overall your stay was satisfactory. I am very sorry for the inconvenience caused by the leak in the restaurant during your stay, this was because of an unforeseen problem with the roofing, the staff did their best given the circumstances and the leak has now been fixed, I am sorry this caused an issue during your visit.,

I would also like to thank you for your feedback regarding the staffing levels, I am sorry that on this occasion we did not meet your expectations and that there was a delay in service. This has been reviewed with the Food and beverage manager and direct action will be taken to ensure a more prompt service in future.

I do hope that you will consider returning to the hotel in the near future when I am confident you will experience our usual standard of care, welcome and hospitality.

Kind regards

Emily Cox
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bradford, Bankfield Hotel

Address: Bradford Road, Bingley, Bradford BD16 1TU, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Bradford > Bingley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Bingley
Price Range: $64 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Bradford, Bankfield Hotel 3*
Number of rooms: 103
Official Description (provided by the hotel):
Unwind in Gothic grandeur in the heart of Yorkshire Bronte country at the Mercure Bradford, Bankfield Hotel. Set in a Gothic style mansion house surrounded by landscaped gardens, the Mecure Bradford, Bankfield Hotel is a peaceful retreat and a short stroll from the banks of the River Aire. The Mecure Bradford, Bankfield Hotel is two miles from Bingley railway station. The Haworth & Bronte Parsonage Museum, celebrating the life and work of the Bronte Sisters, is five miles away. ... more   less 
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Also Known As:
Bradford Ramada
Ramada Bradford Leeds
Mercure Bradford, Bankfield Hotel Bingley

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