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“Terrible experience - Pathetic manager”
Review of Polo Orchid Resort

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Polo Orchid Resort
Ranked #2 of 2 Hotels in Cherrapunjee
Reviewed October 17, 2013

Location wise the hotel is very good, right opposite to the 7-sisters fall. But the rooms are quite overpriced. Bathroom is ver small and not up to the mark considering the room rent.
Food is nothing much to talk about but then you do not have any other option nearby.

The bed was very uncomfortable and the two single beds slide apart if you move much so people staying with small children and letting them sleep in the middle should be careful.

Throughout the evening the power was off and on. The generator was working but it was very disturbing and irritating when the power was off and on at a frequency of 3 times in 10 minutes. As a result we could not watch the television much and there was no other entertainment in the evening.

Alert - Do not buy any handicraft from the hotel, they charge you exorbitantly. We bought a flower vass for Rs. 200 which is available in Shillong for Rs.120 in Govt. emporium and with a little bit of bargaining for Rs.100 in any private shop in Shillong.

Now the most pathetic part is the service at reception and the manager Manas in particular. When we checked in, they told us that our booked room, the Orchid Room is already occupied and so they are providing us with a superior cottage room. We were displeased as we heard that the view is great from that room. The cottage they first provided was the farthest one in the ground floor with no view and later on checked that it was very scary in the night. When we protested they shifted us to a first floor cottage next to the reception with relatively good view of the falls. But throughout, Manas the manger lied that there is no view from any of the rooms. Instead of being apologetic for their mess up, he was urging us to check in quickly as more guests will be coming which was agian a lie. We checked in the night and the first cottage that I mentioned earlier was unoccupied. When asked in the morning he again lied that the guests came in the evening. Service overall was average and the attitude of Manas was not aligned to the hospitality industry. I checked the reviews and found earlier allegations against him personally and when I informed him that people are unhappy with his behaviour with the guests he was still smiling and said he can't do anything if some people have problems with him. Note for the promoters of the hotel will be that you will be losing out on customers if you keep such a pathetic manager at helm with so much attitude and carelessness and so much less concern for the guests.

Strongly disapprove and discourage people to stay here as it is highly overpriced and has rude people in charge who does not know how to behave with guests.

Room Tip: Try to stay nearer to the reception and on the first floor if you are staying in the cottages. Avoid...
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  • Stayed: October 2013, traveled as a couple
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Thank deepmajumder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 - 180 of 197 reviews

Reviewed September 3, 2013

Awesome place,that is,Cherrapunjee! But somehow my stay at this resort was not up to the mark! The food is not worth talking about.Room rates are expensive. The location is spectacular,but somehow they should have made it more in to an affordable resort. 4000Rs,for a single night is totally not worth it!

Room Tip: Just check it out before you decide to stay the night or nights!
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  • Stayed: August 2013, traveled with friends
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1  Thank jolanog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Stayed at Polo Orchids Resort at Cherrapunji for one day with my family from 04th August to 5th August . The location of the resort is bang opposite to the seven sister’s waterfall and I think the view from the room is the best thing one can enjoy at the hotel. The room rents are quite steep considering the facilities the hotel is offering. It has only one restaurant .In cherrapunji one has nothing much to do after 4pm and the hotel lacks in entertainment or to keep the kids busy after 4pm. There is no facility for any outdoor or indoor games or gym etc. Room size is quite good but bathroom needs up gradation. Overall I would call it good considering the view but definitely needs improvement.

Room Tip: take Umbrella and some indoor games with u.A jacket would be good addition as it gets little bit win...
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  • Stayed: August 2013, traveled with family
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Thank rajtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Average hotel. Little overpriced as there is no place to stay in Cherrapunjee except this one.
Breakfast was nice. Room service was quick. Food was nice. No wifi. Hotel Staff are not that
friendly. Overall good option to stay in Cherrapunjee.

  • Stayed: March 2013, traveled with family
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Thank AdriAnanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

Had a marvellous stay & experience with good ambience and location xcellent staffs,this was our honeymoon, and it went beyond our expectations, from beginning to end the service was world class! the food was incredible . A cozy room best for honeymoon couples. overall this was probably the best holiday we have ever had! Keep It Up

  • Stayed: May 2013, traveled as a couple
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2  Thank SANGHAMITRA82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Polo Orchid Resort, responded to this reviewResponded August 11, 2015

Dear Guest,

It was a pleasure to have you stay at Polo Orchid Resort-Cherrapunjee’s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are delighted to know that you had enjoyed your stay at our hotel. Your note complimenting our services and facilities is greatly appreciated. We are grateful that you had chosen our resort as your honeymoon destination.

It is due to guest like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on service, cleanliness and guest communication too.

We look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

Surronded by hills,the seven sisters falls,the cloudy environment with sudden gush of white clouds creeping into your cottage room and completely immersing you are the earliest and fondest memory of this beautiful resort.the cottage was spacious enough with all necessary ammenities.room service was good.the breakfast menu was very restricted.the resort offers ample space for walking and cycling.food taste quality was good.overall,a befitting experince.

Room Tip: try to book a cottage in the top floor.
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  • Stayed: April 2013, traveled as a couple
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Thank hima2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Polo Orchid Resort, responded to this reviewResponded August 11, 2015

Dear Guest,

It was a pleasure to have you stay at Polo Orchid Resort-Cherrapunjee’s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are delighted to know that you had enjoyed your stay at our hotel. Positive feedback from our guest is always highly motivating. We are highly grateful for your note complimenting our services and facilities.

It is due to guest like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on service, cleanliness and guest communication too.

We look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

location wise i suggest this the best place to visit in cherra,i went with my family for relaxation,first thing i would like to add on my behalf it was worst experience for me when i reach front desk i never aspect this kind of hospitality from these guys although they r in front,i have done my booking very in advance but these guys tell me that our rooms r not ready n they confuse me by the count of the rooms,exactly i done four rooms booking with the advance of half payment as the rule of this property,i was in reception for atleast one n half hour without any warm welcome n take care by any personnel at dat moment i was with older mother n father at the same time it was torrent raining outside n one person from front desk was very very very busy with his mobile phone n dnt even have time to interact with his guest so many time i tried to talk with him but he tell me dat he is bit busy with getting ready with my rooms.
I never ever in my whole life listen this answer from this industry guy talk like dat,at dat moment i was so sorry on myself why i made booking with this property n dat person was "Mr.Mr.Mr.Mr.Mr.MANAS SHOKHLET" I give focus on him as i never ever gone through these words on my whole life of traveling,,,,,he was the only person took my booking n now behave like an ill-mannered person i was really disappointed.
Further i would like to add every coin has two side even this property has the same,one guy came from up-stairs wish us n had a talk with those front desk personnel n give some amazed reaction n directly come to us n he was asking sorry.........we all get dat he is also from this property only n having the same behaviour but we were wrong he scout us towards there restaurant,u cant believe it was totally packed with the guest than also arrange the tables n chairs n let us sit for relax for some time,it was like totaly a other face of the devil.since the time we reach here it was first time some one greet us n ask for snacks n some tea cauz outside it was heavy rain.This gentleman was Mr.Deepak Sikarwar,who feel us dat we came in a hotel.
Since dat time he was very much carrying towards us,mighty be because he undrstood ur situation n would not like us to make a hassle.In night time we had a gr8 dinner with whole family but the channa masala was not good we complaint in room service they immediately took action n change the dish thanks to them otherwise again we have to wait for atleast two hours for having dinner or some one good will come n make it correct for us.
Now its time to go off to sleep again worst thing came n make obstacle for me it was roof leaking i called reception no one picked up the call,whole night no one was there might be n side by side its was heavy rain outside so i also was not able to went outside whole night we get disturb no sleep at all.....
In next morning i went to reception but no one was there i get shocked,i think i came early but it was 9:30am no one was there to attend me,at the same time i get one person i asked him where r these reception guys he tell me to wait he is calling after some time he come back n tell me jus wait he is coming,i wait there for atleast 20 min. but no one has come i went to the same room dat guy earlier has went i called manas n take him with me,i was full of anger only i know how i controlling myself i take him to my room it was full of water i ask him to clean now he tell me his guys r busy to getting clean the check-out rooms they will come after some time,by this only u guess how he is managing.
we took our breakfast n check out on the same day only,but we r planning to stay for three days but with that behaviour we check out.
I really thanks to deepak to serve me in better manner,thanks to u....................

  • Stayed: June 2012, traveled with family
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Thank Ajay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polo Orchid Resort

Address: Mawsmai - Nongthymmai, Sohra | Mawsmai View, Cherrapunjee 793108, India
Location: India > Meghalaya > East Khasi Hills District > Cherrapunjee
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Cherrapunjee
Hotel Class:3 star — Polo Orchid Resort 3*
Number of rooms: 23
Official Description (provided by the hotel):
Located on the edge of the cliff of the breathtaking Cherrapunjee Valley, overlooking the splendid Nongsithiang Waterfalls, this rustic-style star resort is the best hotel in Cherrapunjee and has a way of slowing down time to a tranquil tempo. Set amidst acres of lush gardens, Hotel Polo Orchid, Cherrapunjee is a showcase for relaxation with tropical-inspired design touches, grand architecture, a sun-drenched balcony, wide shady corridors, and flower lined patios for a memorable stay. The is subtly divided into the main hotel building with deluxe Orchid Rooms and villa cottages featuring Polo Cottage units. , Cherrapunjee is located just meters from the Mawsmai Caves beach and is in close proximity to all that is hip and happening in Cherrapunjee like the Mawsmai Falls, Arwah Caves and Thangkarang Park. The resort is short distance away from the oldest Prebysterian Church in India and is located overlooking the Nongsithiang Falls. , Cherrapunjee welcomes you with cheery greetings, a friendly smile and a whiff of the signature Meghalaya Hospitality. Polo Hotels and Resorts are the only midscale business and leisure hotel that uplift your spirits at the end of a long day. Polo Orchid's 'close to home' comfort helps you unwind with its smart in-room amenities, vibrant cafe and outdoor . All this, at an unbeatable value. Ideal for both leisure travelers and business travelers on an offsite, , Cherrapunjee has been designed to evoke the history,romance and poetry of the 'rainiest place on Earth.' It creates an ambience which is visually stunning - with minimal decor, artifacts, local stone work, sloping roofs and large windows set amidst a lush green environment and calm, clear blue skies. This Cherrapunjee resort offers 23 beautiful rooms and suites. All ground floor rooms provide great access. The Polo Cottage rooms, housed in stand alone Villas have been minimally decorated to retain the rustic charm and are appointed with all modern amenities. Room categories include Orchid Room; Polo Cottages; Misty Mountain Villa. This Cherrapunjee hotel also offers an eclectic open air – Sky Grill, and a multi-cuisine in Cherrapunjee - Rain Cafe, internet via dongle, a large banquet and conference area and we also have an upcoming rejuvenating spa - Zen Spa to keep you feeling fresh-as-a-peach. ... more   less 
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Also Known As:
Polo Orchid Resort Cherrapunjee, Meghalaya

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