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“Romantic, luxury, large resort”

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Portobello Resort & Safari
Ranked #2 of 5 Hotels in Mangaratiba
Certificate of Excellence
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Romantic, luxury, large resort”
Reviewed August 18, 2011

It's about 1,5 hour drive from the Rio international airport, I would recommend a transfer.

All the rooms are nicely located on the beach. Besides the resort, there isn't much to do in the surrounding area. But there are a lot of possibilities (extra charge off course) to book excursions at the reception, such as horse rides or water sports. The horse ride was nice!

The main building (semi-open) has a nice bar, terras and restaurant area. The food is always set with large buffets, they are quite good. In weekends it's crowded with rich mainly older brazilians who come to enjoy their free time, they arent much of a bother.

The pool is nicely located next to the main building and next to the beach, very good. Drinks arent expensive, you pay everything on your room key and pay the bill at checkout. Only one minor point; allthough the room is nice, it's a little outdated, especially considering the roomprice you pay. By the way, there is internetroom, sauna, gym, spa, etc.

ps. Mangaratiba pier is only 10 min. by taxi. From there you can take the ferry to the gorgeous island Ilha Grande.

  • Stayed November 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Quee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 23, 2017
Dear Mr.(s),

I am the new commercial & Mkt manager of the resort, and reviewing our ratings on trip adivisor could not locate any response on our part. I apologize for this.

Thank you for your rating with positive comments and points to be improved. Throughout these years, we have had several actions for infrastructure improvements and services.

We hope that I can return to Portobello in the near future and be able to re-evaluate our resort.

Best regards,

Ricardo Luiz Peixoto
Commercial & Mkt Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Rio de Janeiro, Brasil
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 15, 2011

I spend three nights in the hotel for a conference was being held there. Indeed, the location and surroundings of the resort are good. The room was like fifteen meters in front of the seashore. The common areas were nice and there is a lot to do in the hotel. However, in one of the nights I spent there a big party (with very very loud music) was taking place in an area pretty close to the rooms. I called three times to the reception and their awnser was that thay were sorry for the disturb but they couldn´t do anything, as they had a contract with the party organizers.The loud music kept on until 2:30 am... If one wants a good night sleep forget it...
Besides that, wi-fi was not working in my room, although they inform all rooms have wi-fi access.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank peixdorio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 23, 2017
Google Translation
Estimado Sr. Sandro Peixoto

Sou o novo gerente Comercial & Mkt do Resort, e não encontrei nenhuma resposta ao seu e-mail.

Peço sinceras desculpas por todo esse tempo sem nenhum retorno, e lamentamos que sua estada não tenha sido a contento.

Não sei se o senhor já retornou ao Portobello em outras ocasiões, mas ao longo destes anos fizemos enumeras melhorias na infraestrutura e nos serviços.

Esperamos poder revê-lo em um futuro próximo.

Atenciosamente,

Ricardo Luiz Peixoto
Gerente Comercial & Mkt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2011

The title says it all. It's located on a nice beach ideal for young children. It's differential is that it combines a beach resort with a farm resort. Great horse rides on the farm and spectacular views --- the high point of our stay. The service, on the other hand, is below average: there could be more options for breakfast (no cereal options for kids!) when i complained about it, they did their best to provide my family with chocolate cereal, but i could tell they weren't planning to make any changes on their menu.

As for the extras, they're exhorbitant and be prepared for an outrageously high bill. While other resorts make mineral water and other ammenities available as a compliment, at Portobello, you might find some scented water at the lobby at best (if you're lucky to find any left).

Overall, it's still worthy a visit as it's close to Rio and cozy. You don't even have to walk to the beach and the kids' club is really well kept. You can ride a bike around the beautiful condo which surrounds it and play tennis in one of the several courts near the kids' farm.

We had a nice stay and I would go back.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christie303506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 23, 2017
Dear Mr(s) Christie,

I am the new Commercial Manager of Portobello Resort & Safari and checking our evaluations I noticed that he was not given the proper attention.

Over the years, we have undergone many reforms in infrastructure as well as services.

I hope you can welcome us with your visit to the resort and we have the opportunity to show you ours the news.

Best Regards

Ricardo Luiz Peixoto
Maneger Commercial & Mkt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 8, 2011

I’ve been a regular at Portobello Resort for more than 20 years.
Having returned this year, I could confirm that the place is still nice, with well kept rooms and a good beach.
However, service is degrading year after year. They are becoming amateurs, on the worst of senses, and they seem to be forgeting that the customer is, after all, the only reason why they exist.
The Resort is expensive and you would expect an outstanding service. This is not the case. A handfull of minor problems which add up to become an annoying experience.
No good service at the Restaurants – finding a waiter can be a struggle (specially the guy that looks after the wine). The food, once a highlight in this hotel, is now below average. Packages offered turn out to be a trap for extras and the staff is not well trained – most of them try very hard to achieve very little.
Worst of the bunch are the people at the “leisure desk”, which makes silly mistakes and rudelly mistreat the guests. With us, for instance, after twice confirming a boat ride, we arrived early to find out that our names were not listed.
Did they apologize and offered some sort of compensation? NO! The so called “manager” – a pony tailed guy called Daniel – appeared and showed no respect for the customer claiming that “if our names were not listed it was probably our mistake”. Rude and stupid. A portrait of the kind of service you’ll get at Portobello. Next time, I will try the Mediterranee, just a few miles down the road.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RBerba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 15, 2017
Dear Rberba,

I am the new Commercial Manager of Portobello Resort & Safari and checking our evaluations I noticed that he was not given the proper attention.

I have read your comments about our services, where the lady points out several negative points and faults in the service.

Over the years, we have undergone many reforms in infrastructure as well as services.

I hope you can welcome us with your visit to the resort and we have the opportunity to undo all the bad impressions.

Receive our sincere apologies,

Best Regards,

Ricardo Luiz Peixoto
commercial & Mkt Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 2, 2011

The location and surroundings of the resort are very good - our room (comfortable but not more than this) was right in front of the beach. The common areas were nice and the pocket shows at night were very entertaining. The kids (and grown-ups) loved the Safari - it was really fun !!!
Paying around USD 590/night, I was expecting a better service - it was sloppy at best with some rare exceptions (valet services and restaurants). Service at the beach was practically inexistent - nobody to help you with beach chairs and umbrellas neither to bring you some drinks. I`ve stayed there for a week and the pool was so filthy that you couldn`t see the bottom of it (even in the jacuzzi) - my guess is that they clean the pool once a week even in summer when the hotel is full of guests.
My conclusion is that It`s not worth the price you pay for it.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ClaudiaFromSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 15, 2017
Dear Mrs. Claudia,

I am the new Commercial Manager of Portobello Resort & Safari and checking our evaluations I noticed that he was not given the proper attention.

I have read your comments about our services, where the lady points out several negative points and faults in the service.

Over the years, we have undergone many reforms in infrastructure as well as services.

I hope you can welcome us with your visit to the resort and we have the opportunity to undo all the bad impressions.

Receive our sincere apologies,

I am at your entire disposal for what is necessary.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 24, 2006

Beatiful ocean view and room was few feet away from the beach.....
Very nice hotel with plain rooms but extremely pretty surroundings are worth it to visit. I can stay another week!!

  • Stayed November 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Supermak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 15, 2017
Dear Client,

I am the new commercial manager of Portobello and checking our evaluations I noticed that we have not sent any response to your comments. I apologize for this.
Thank you for your review and feedback, and I would like to inform you that today the Resort meets retired guests and we have made several improvements over the years.
I hope you can return and enjoy beautiful scenery and enjoy the new services and attractions.

Regards,

Ricardo Luiz Peixoto
Commercial & Mkt Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 25, 2005

The hotel is at the beach, and very close to the ocean. You wake up open the windows, and wow! It is not the most luxurious hotel (and the price is not of one either), but who needs that when you have one of the most gorgeous beaches in front of you. There are also dark green mountains in the back of the hotel and a farm with a little zoo (great for kids). One of the best travel experiences my husband and I had.

Helpful?
4 Thank cindy90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo Luiz P, Gerente at Portobello Resort & Safari, responded to this review, March 15, 2017
Dear Mrs. Cynthia,

I am the new Commercial Manager of Portobello Resort & Safari and checking our reviews, I noticed that we did not send any response to your kind email, our sincere apologies!

Throughout these years we have improved our services and infrastructure, it would be a great pleasure for us to receive it again and if it is opportune, to relive the mentioned moments.

Regards,

Ricardo Luiz Peixoto
Commercial & Mkt Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portobello Resort & Safari

Property: Portobello Resort & Safari
Address: Rod. Rio Santos km 434, Mangaratiba, State of Rio de Janeiro 23860-000, Brazil
Location: Brazil > State of Rio de Janeiro > Mangaratiba
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Mangaratiba
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Portobello Resort & Safari 3.5*
Number of rooms: 167
Official Description (provided by the hotel):
Located in Mangaratiba, southern coast of Rio de Janeiro, between Serra do Mar mountains, in Ilha Grande Bay, in a 2,500 hectares area (25 million square meters). Distances: Rio de Janeiro: 100km / Sao Paulo: 382km / Angra dos Reis: 60km / Paraty: 142km. THE RESORT In a farm with grazing, rivers, preserved Atlantic Forest and a lot of space. Facing the sea, with a 1km long beach, white sands covered by coconut trees and calm sea, Portobello Resort & Safari appreciates the interaction with nature, which also refl ects in the type of construction and the decoration privileging the natural materials, local handcraft and the casualness of a big “beach house”. Wide plain, open areas enable the contact between the guests and offer several opportunities for the performance of several types of events such as get-together parties, weddings, celebrations, animals auctions and sports events. It has the whole structure of leisure and conventions. Perfect for families, couples in honeymoon, leisure groups and for those who enjoy sports and contact with nature. A true paradise for childrens! ... more   less 
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Also Known As:
Portobello Resort & Safari Hotel Mangaratiba
Portobello Resort And Safari
Portobello Resort & Safari Brazil/Rio De Janeiro - Mangaratiba

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