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“Beautiful royal property but the food was really bad in the restaurant!”
Review of Usha Kiran Palace

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Usha Kiran Palace
Ranked #1 of 23 Hotels in Gwalior
Certificate of Excellence
New Delhi, India
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Beautiful royal property but the food was really bad in the restaurant!”
Reviewed May 11, 2013

1.Atmosphere was almost sad and dull due to the unnecessarily dim lighting.
2.Live music was being played but wasn't upto the Taj level.
3.Service was slow and were repeatedly making mistakes in bringing the number of plates and glasses and even forks.
4.Unlike royal butlers, the waiters' uniform and even the tablecloth were dirty.
5.Malai Kofta was hard and the Chettinaad Mushroom could not affect our tastebuds whatsoever.
6.Deserts were quite good.
7.Summing up, it was not upto the expectations as a Taj restaurant.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank SjAwadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, May 26, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you for posting your valuable feedback on trip advisor.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

Thank you for your valuable feedback, we have taken note of it and will work on the same.

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
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English first
Mumbai (Bombay), India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 8, 2013

I walk in and I completely understand that they are sold out the night before and I would have to wait. So they decide to walk me to the restaurant for some breakfast, not to forget it was very substandard and they switch off the ac and I m sweating. It was a silent message get lost don't wait here. I use the lobby bathroom and was worst than a public cubical in India. I just hope the room is worth waiting for.. A compete let down and the worst what a Taj has portrayed to date. I hope the management gets this and act on it.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank k_2401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, May 26, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you taking out time for posting your valuable feedback on trip advisor.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

Thank you for your valuable feedback, we have taken note of it and will work on the same to improve on it. We value guest feedbacks as it provides us an opportunity for further improvement.

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2013

This hotel was a wonderful surprise . Beautiful setting with authentic ambience. You can imagine being transported back a 100 years to a different era. The original features of the guest house ( as it was built) have been kept and the staff cannot do enough for you. Jasil and his team made our stay very special. I will be returning to Gwalior in the future and will be sure to stay at the Usha Kiran. Make sure you take some time to relax by the pool. So peaceful and again in a wonderful setting

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hedonist0898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, May 10, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you for sparing your valuable time and posting a great review of our hotel on Trip Advisor.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

Thank you for appreciating and recommending our property. Your words of admiration has been conveyed to Mr. Jasil and his team for the services rendered by them during your stay. We value guest feedback as it motivates the staff to achieve higher level of excellence.

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 20, 2013

Firstly, Gwalior and Gwalior Fort are well worth seeing. I don't think Gwalior gets enough credit as a tourist destination as people head to Agra.
The Palace is a superb facility on very nice grounds. The rooms however were a little "tired" and not well decorated. With a little 'sprucing up' this could be a spectacular facility.
It is in a great location near Jai Vilas Palace.
Rakesh, the chef was most accommodating and made us a wonderful meal and also served as our tour guide for the facility. Very special!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, May 2, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you taking out your valuable time for posting review of our hotel on Trip Advisor.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

We have taken a note of your feedback about the rooms and will work on the same. Thank you for appreciating our services and staff, and your appreciation has also been conveyed to Mr. Rakesh for the services rendered by him during your stay.

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 11, 2013

Only stayed at the Usha Kiran Palace for one night en route to Jaipur, a little pricey but was worth the stop over. Got upgraded to a suite on arrival and what a beautiful room we had, A balcony on two sides of the room, a huge bathroom and a four poster bed that was very comfortable. The pool area is very nice and also spa facilities that were reasonably priced. Lovely gardens to sit in, over all nothing to complain about.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrahamBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, April 14, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you for sparing your valuable time and posting a great review of our hotel on Trip Advisor.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

Thank you for appreciating our property, rooms, gardens and services .

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
1 review
Reviewed April 9, 2013

I really appreciate the service provided by Usha Kiran Palace & enjoyed the stay.
Rooms are very spacious & nicely furnished.
The location is good not very far from the city but feels like isolated.
The best I like is the service & politeness of every individual.
The food quality is very good.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Vijay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, April 11, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you for posting great review about our hotel on trip advisor.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

Thank you for appreciating our property, food and services. Your appreciation has been conveyed to the staff it will encourage them to achieve the higher level of excellence.

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 9, 2013

Beautiful property. Make your way up to the roof for excellent views of Gwalior. A pity that the main water feature in the lovely gardens lacks any water, a common situation in hot and dry India.
The food in the restaurant is very good and the chefs so keen to show their skill with personal touches. The rooms are full of character and beautiful. I do wish Indian hotels wouldn't charge as much as they do for in-room internet but this was a small price to pay for such superb visit.This hotel is certainly the jewel in the crown of Gwalior. There are lovely gardens and a quiet relaxing swimming pool.

Staying in the hotel you can imagine yourself a Emperor The rooms and grounds all fit the part. The rooms were clean and comfortable and the service was good. The bathtub had some loose tiles (cosmetic issues). The grounds of the place were especially nice. I have two pre-schoolers who enjoyed running outside our room on the patio and swinging on the tree swings in the gardens. We were also able to dine outside where they could run in the grass while my husband and I had time to talk. Highly recommend.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saurabh_ag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review, April 11, 2013
Dear Guest,

Greetings from Taj Usha Kiran Palace, Gwalior.

Thank you for taking out your precious time for posting review on trip advisor about our hotel.

It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.

Thank you for appreciating our property, food and services. We have taken a note of your feedback regarding the bathroom tiles and will work on the same. We value guest feedbacks as it gives us opportunity for further improvement.

We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Usha Kiran Palace

Property: Usha Kiran Palace
Address: Jayendraganj Lashkar, Gwalior 474009, India
Phone Number:
Location: India > Madhya Pradesh > Gwalior District > Gwalior
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Gwalior
Price Range (Based on Average Rates): $
Hotel Class:5 star — Usha Kiran Palace 5*
Number of rooms: 38
Official Description (provided by the hotel):
Usha Kiran Palace has played host to the King of England and is now a heritage hotel. Set amidst 9 acres of beautifully landscaped lawns, this 120 year old regal palace, rich in history, is outfitted with artistic stone carvings and delicate filigree work. Conveniently located, the hotel has 40 beautiful rooms including Villas with private pool and suites, a dining room truly reminiscent of royalty, a Bar and the award winning Jiva Spa. ... more   less 
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Also Known As:
Usha Kiran Palace Gwalior
Usha Kiran Palace Hotel Gwalior

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