I personally am not a review junky, I tend to keep my personal preferences too myself. HOWEVER..... rudeness is not in my preferred services!!
Upon check in, we allowed the receptionist to finish her conversation with the other staff member before interrupting. When we finally got her attention, she threw her money on the bench, looked at us and said "YES?" Just from the pure rudeness, instead of shouting, I burst out laughing! My husband then proceed to check us in stating, we better hurry up and leave the reception before we get slapped! Any interaction we had with the reception had the same attitude, but trust me, I didn't feel special...... this was the attitude given to all guests.....
At lunch time, we thought to eat in-house since we had just arrived. After ordering lunch and a lemon lime, I dared to question the bar waiter if there was lime our lemonade, to got the response "OF COURSE I PUT LIMMMMEEE!!" Jeez it was like I had insulted his family!! Pavlos the other waiter (the only STAR staff member I saw throughout the hotel) then proceed to bring us some extra lime. Pavlos was very polite! Bravo to him at least!
The adventure then continues down at the health club, I went to pick up some towels for the pool. The girl in the Health club requested I pay a €20 deposit for towels??????? In a 5* hotel, I have to pay a deposit for towels????????? I found that absolutely ridiculous!! Considering you have my room number, my name, my signature, you can just charge my room if you absolutely must charge, which I still think is something a 3* would do!! I expressed my surprise only to be informed "EVERYONE MUST PAY MADAM!" I just turned to my husband and thought this is not going to be the relaxing weekend we had planned considering in the space of 1 hour, I had been shouted at by at least 3 members of staff!!
On the positive side, the hotel itself is very well situated, we did not move the car all weekend. The food was very good.
Our room was a little dated but very clean, bed very comfortable and bathroom renovated.
The general look of the hotel reminds me of the 1920's, keep thinking Hercule Poirot was going to come round the corner! :)
In conclusion, I would say the hotel would be much much better if its staff were less rude and actually served with a smile once in a while, instead of having the verbal slap ready and waiting…. Working in a 5* property myself on another part of the island, I know hotel staff, and these guys were not normal!!
- Official Description (provided by the hotel):
- This is the beach hotel of dreams! Constantinos The Great Beach Hotel is directly located on Protaras golden sandy beach and impressively overlooks the endless shades of blue stretching towards the horizon. An exclusive all seasons 5 star hotel with stylish accommodation, elegant atrium lobby and excellent service complement the wide range of activities and facilities. From you balcony you may enjoy the first sunrise in Europe and the panoramic view of the turquoise Mediterranean Sea. It is located in the heart of Protaras with a big selection of bars, shops and restaurants just a foodstep away. The quality accommodation, friendly staff, and relaxed ambiance make this hotel an all-round appeal for a perfect luxurious beach hotel. Guests return year after year to the popular Constantinos The Great. ... more less
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- Also Known As:
- Constantinos The Great
- Constantinos Great Cyprus