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“Incompetent and Rude Staff” 2 of 5 stars
Review of Kapetanios Bay Hotel

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Kapetanios Bay Hotel
Ranked #42 of 67 Hotels in Protaras
Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Incompetent and Rude Staff”
2 of 5 stars Reviewed June 9, 2014

For a cheap deal the hotel is not too bad. The facilities are decent and clean and the pool area is pleasant, however I have many concerns about my stay here. Firstly when we arrived we had asked for a double room but were given a single room instead. When we stated this the receptionist told us we had no choice but to stay there as all double rooms were fully booked. when arriving at our room there were several problems that were addressed immediately. Firstly, the air con was very weak and barely made a difference to the temperature of the room. Worse than this the dial to change the settings was broken as was the built in radio. There was only two very small lifts in the whole hotel and one of them was rarely working and always seemed to be stuck on the third floor. The breakfast was cheap and disgusting. Most of the food had already gone by the first hour and refills were rare. The worst part about my stay here was of course the fact you have to PAY FOR WIFI! Not only was this a major inconvenience at times but the signal was weak and kept disconnecting. On one occasion I could not obtain a days wifi as they were out of 24 hour wifi cards. After several hours of asking, they eventually managed to restock on cards, however the internet server had gone down at this point and they could not offer me any internet any as a result. After all this incompetence I respectfully asked if I could have the wifi for free instead. The receptionists then had the cheek to demand 5 euro completely ignoring my request. This was dealt with in a very unprofessional and unfriendly manner. Overall I would strictly recommend STAYING AWAY from Kapetanios bay hotel. I understand that this hotel is usually a cheap deal, however this gives no excuse for the rude behaviour of some of the members of staff. Other than this you get what you pay for.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank DanEm255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Czech first
  • English first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Protaras, Cyprus
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 21, 2014

Requested a room overlooking the Magic Dancing Waters. Room 126 and 127 were directly overlooking it! cost €49 for HB for 2 adults and a child - cheaper than the €65 entrance fee it would have cost to go and see the Dancing Wates.
Situated at the top of Proataras strip and next to McDonalds and Dancing Water Show.
Rooms were small, basic but clean. Lovely pool. Food was simple but good. Staff were friendly and helpful. Nice basic 3*, would stay again.

Room Tip: 126 and 127 overlook the Magic Dancing Waters Show.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Bookcyprus.com

Helpful?
Thank CyprusSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
206 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed May 17, 2014

Basic Half Board basis... Meal was mediocre, not excellent, but good..Restaurant needs modernising. Breakfast was simple and kept me alive - limited choices. The room was wonderful and the bed was comfortable and hot water was sufficient. The Hotel view was ok, thriving busy street, but not that noisy. The Rooftop after dinner was a hovering of curious guests looking for the Magic Fountain Show - was very amusing, but lovely throng of people being entertained for free.. I enjoyed the show for 45 minutes. The great thing about this Hotel is the location and friendliness of the staff - especially Reception girls, jovial and happy genuine smiles. The bus was so convenient...7.30am to Paphos, 2.5 hour journey, and just cost a silly 7 EURO for a 110 mile journey!!!!..Cheap as you like! Only one bus, but under used I see, such a shame. I would stay here again, but Fig Tree Bay is not an amazing beach in my opinion, its nice - but that is it. Thank you!! It has a great main strip for shopping to great nightlife - family orienated.

Room Tip: High Floor for great views!..Not the Mcdonalds View!
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank JetsetZoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Level Contributor
239 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
5 of 5 stars Reviewed May 12, 2014

For 37quid,we stayed overnight on a half board, 2 adults and a child, and even watched the dancing water show from our window, show costing 65-70 eur for 3 people!
Reception was friendly and fast.
Room basic with a mini fridge, hairdrier, basic bathroom amenities.
The hotel has a small market on site, and its next to macdonalts and the beginning of Protaras touristic area.
There is a restaurant a swimming pool and 5 minutes from one of Cyprus nicest beaches.
Evening food was average but very good for the price we paid. Service was okay and it was full. There was a cypriot night with dancing and entertainment.
Breakfast was less busy and again good quality.
Overall very pleased with our stay and will definitely come back!

Room Tip: 125 or 126 which is direct view of the dancing water show!
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyne & Wear
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 11, 2014

Revisited Kapetanios Bay in May 2014 after first visiting in 1993. Nothing much changed in the interim 21 year, rooms still pretty basic but location makes it a good place to stay, and frankly it's cheap (worked out about £40 a night B&B for me & the wife). Okay when we visited it was completely over-run by Russians, probably about 90% of the rooms were taken by our eastern-European neighbours - not really a problem unless you're ultra-xenophobic (the other 10% were UK Saga brigade BTW - being late forties I felt quite young !!!). B&B food adequate, although 10 a.m. cut-off a bit of a pain for us night-owls ! If you want sun in the afternoon ask for a pool facing room.

Room Tip: Pool facing room = sun in the afternoon
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank SWC1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 11, 2014

We stayed here at Easter arrived friendly greeting were upgraded to two rooms instead of a family apartment after initial reservations were given two sets of keys for both rooms hotel staff were very friendly rooms spacious and very clean, pool was very clean and lots of beds to choose from the only negative thing was the price of the beers small bottle was more expensive than larger bottles in the bars near to hotel. The hotel is ideally situated with a short stroll to fig tree bay. Would definitely book again

Room Tip: Ask for a pool facing room
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Geraldine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 7, 2014

I booked Superior Room Side Sea View in that hotel only for 2 nights in the beggining of May. On arrival we were given Double Standard Room instead of booked Superior Room with Side Sea View. The receptionist was very "surprised": "Oh,my God! Really? How could it happened???Sorry, sorry but we don't have available Superior Room for you now." She also mentioned that we can change room to our booked room only next day! She also offered help to move our luggage etc. Next morning I went to reception to find out when our Superior Room will be ready and who will help us to move (we are family with 2 small children); the manager Nicos spoke to me in a rude impolite manner accusing me in last minute booking! Despite the fact that the reservation was done exactly 1 month before! No help offered with the luggage. DO NOT STAY IN KAPETANIOSBAY HOTEL! SAVE YOUR NERVES!

  • Stayed May 2014, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Bookcyprus.com

Helpful?
1 Thank LenaValeria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kapetanios Bay Hotel

Property: Kapetanios Bay Hotel
Address: Protaras Rd | PO Box 33142, Protaras, Paralimni 5311 , Cyprus
Location: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #42 of 67 Hotels in Protaras
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kapetanios Bay Hotel 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hotel Kapetanios Bay
Kapetanios Bay Protaras

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