For a cheap deal the hotel is not too bad. The facilities are decent and clean and the pool area is pleasant, however I have many concerns about my stay here. Firstly when we arrived we had asked for a double room but were given a single room instead. When we stated this the receptionist told us we had no choice but to stay there as all double rooms were fully booked. when arriving at our room there were several problems that were addressed immediately. Firstly, the air con was very weak and barely made a difference to the temperature of the room. Worse than this the dial to change the settings was broken as was the built in radio. There was only two very small lifts in the whole hotel and one of them was rarely working and always seemed to be stuck on the third floor. The breakfast was cheap and disgusting. Most of the food had already gone by the first hour and refills were rare. The worst part about my stay here was of course the fact you have to PAY FOR WIFI! Not only was this a major inconvenience at times but the signal was weak and kept disconnecting. On one occasion I could not obtain a days wifi as they were out of 24 hour wifi cards. After several hours of asking, they eventually managed to restock on cards, however the internet server had gone down at this point and they could not offer me any internet any as a result. After all this incompetence I respectfully asked if I could have the wifi for free instead. The receptionists then had the cheek to demand 5 euro completely ignoring my request. This was dealt with in a very unprofessional and unfriendly manner. Overall I would strictly recommend STAYING AWAY from Kapetanios bay hotel. I understand that this hotel is usually a cheap deal, however this gives no excuse for the rude behaviour of some of the members of staff. Other than this you get what you pay for.
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- Also Known As:
- Hotel Kapetanios Bay
- Kapetanios Bay Protaras