Our experience of the lliada hotel was so dissapointing after looking forward to our holiday for nearly a year.We had been transfered to the Antigoni hotel after 1 hour after arriving at the lliada,we asked what the Antigoni was like and we were told by reception staff what a wonderfull hotel it was.In our opinion it is the filthiest hotel we have ever stayed in, situated on the main road,not on the beach and rate it as a 2 star [only just].The room we had been allocated back at the lliada was not a 4*as advertised either it was tatty/ dirty/ blocked sink/broken toilet seat/filthy shower spray/badly stained curtains and balcony furniture/and more holes in the towels than towel.Breakfast was served outside Ladies and Gents Toilets with the doors open [Pool Toilets].The Beach Bar food was never hot always cold or burnt and the evening meal was dwindling by the day.[End Of Season excuse]and by the way dont expect any entertainment as advertised if you book around the last 3 weeks of October,as we were told its all but finished End Of Season.
Colin on reception we would like to say thankyou, you have to deal with very irrate guests on a daily basis as management turn a blind eye,and Augusta on reception perhaps you could book yourself a customer service course whilst the hotel is closed for the winter season.
Hopefully Thomas Cook will ammend the information on this hotel ,and Mr Tsokkos and co,these problems need to be corrected, you must be aware that you have had many very unhappy guests at the lliada hotel this year.In our opinion it is most definitely not a 4*hotel and should not be advertised as one.
- Official Description (provided by the hotel):
- Iliada Beach Hotel combines comfortable accommodation with one of the finest golden beaches in Cyprus in the heart of Protaras center. A wide choice of restaurants, bars, shops and water sports will ensure an unforgettable holiday for the most discerning traveler and families alike. Our beachfront location will enhance even more this perfect holiday under the sun and the crystal clear waters of the Mediterranean Sea. Iliada Beach Hotel is an excellent choice for guests seeking quality accommodation and excellent service along with a wide range of facilities ... more less
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- Also Known As:
- Hotel Iliada Beach
- Iliada Beach Protaras