Having stayed at this hotel twice already and having the two best holidays there, I was very disappointed this year, Reading many other reviews it appears the manager replies and makes out like he know's the individual of the review, in this case if a reply is received by Costas to that effect its a lie, I did not speak with Costas at all this holiday and never have!, The rooms are in need of being updated, however as you don't spend the majority of your holiday in a room, the poor decoration did not bother me, I was disappointed that our room had inch wide gaps in the flooring that my baby kept catching her feet on, there were ants in the room, the room constantly stunk of blocked drains, my babys cot had a matress in it that was a foot to big and she had to sleep on a slant for the first week!, we complained about the room and were told hotel was fully booked and the man at reception really couldn't be bothered with us, I then went to speak with our Thomas cook rep, the next morning we were moved rooms which was much better.
On several occasions we could not get a high chair, we waited 40 minutes once and by that time my children were tired, hungry and wingy, on 4 occasions we had to eat out as we could not get a high chair for my one year old!, most of the staff were very friendly but the atmosphere has changed, Jan, Ralin, Alex, Burriana and Konrad were all a miss and brightened the place up. I felt the food was not as good as it had been in the past and meal times were absolute chaos!, As for the stomach bugs etc, Costas stated in an earlier review that no other guests had been ill, I know 3 other familys who spent time in hospital with stomach bugs, the doctor confirmed to us this has been going on all summer!, the entertainment staff were friendly and polite enough, but the entertainment was not as good as other years when it was done by Thomas cook staff. I would not return to this hotel, I do not expect 5 * as that was not what I paid, however this hotel has gone down hill.
- Official Description (provided by the hotel):
- Tsokkos Beach Hotel is superbly located in the heart of Protaras center and within walking distance you may find one of the best golden sandy beaches of Cyprus, Protaras Bay. From guests to team members, Tsokkos Beach Hotel is all about providing a place where you can truly be yourself. Recently refurbished, the hotel has a welcoming and lively atmosphere with a wide array of facilities, daytime activities and evening entertainment. Soak up the sun by the lagoon shaped pool and relax by the raw beauty around it. The spacious accommodation, friendly staff, and relaxed ambiance make it an all round appeal for a perfect beach holiday. ... more less
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- Also Known As:
- Tsokkos Hotel Protaras
- Protaras Tsokkos Hotel