I had booked this holiday as a surprise for my husbands 40th birthday and had read the reviews prior to us leaving the UK and was extremely worried about the hotel. On arrival at 1am in the morning we went to our apartment and I was horrified, to the point where I cried. The hotel has not been updated for at least 20-30 years. The tiles in the bathroom were mouldy and I cringed everytime I had a shower, the carpet in the bedroom was dirty. I am not a fussy person and can do basic accommodation however this was not acceptable. Some of the staff we found to be lovely, the food was fine and the pool bar was great. They also had evening entertainment which was OK, however I am not a bingo person and they did this every night! We had concerns that 11 children (my son included) during the 2 week period we were there got an ear infection from the water in the pool. The chemist did a roaring trade!! On the day of departure we were not leaving until the evening and we had been asking all week if we could pay the 30 euros to extend our stay in our room, the staff kept replying to ask on the morning of our last day so we did as advised and were told that they were fully booked!! surely they must have known about it earlier in the week? We asked if we could be moved to another room, which they would not allow. They advised there was a courtesy shower room that we could use, but you needed to book it the day prior, at no time did anyone inform us of this. In the end we used the courtesy room, one of the shower heads was broken and the hairdryer didn't work. We asked it we could have another hairdryer and they said they didn't have one, they advised us to go outside as it was warm and our hair would soon be dry! Not good customer service, they just wanted us out of the room end of! The hotel is not based in Protaras please be aware of this.
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- Also Known As:
- Crown Resorts Elamaris Hotel Protaras
- Crown Resort Elamaris
- Crown Hotel Protaras