The complex - We have just returned from this complex having had 2 weeks all inclusive. The complex itself is nice, spacious and has good facilities. The pools are lovely, warm, big and plentiful. There are lots of sunbeds and we never saw a shortage even though we went in the school summer holls. I felt the complex wasnt well cared for. When we have visited other hotels you would always see maids cleaning around the grounds, picking up bursted lilos etc but this didnt happen and its a shame because it could make a huge difference. We stopped in the apartments which were fine, dated but a good size and you dont stop in your room long so it was ok. However again the rooms wernt well kept, maids would come in change your towels and make your beds (only change bedding once a week which I dont think is enough when you got suncreams, aftersun etc all over your bedding) but their cleaning skills were poor. There was little evidence of any cleaning throughout the 2 weeks. Bathroom and kitchen area never cleaned. Again this has to be the worst I have ever had whilst abroad. I think the hotel really needs to sort this out, they are aware of it because lots of people complained and it was being swept under the carpet. The safety deposit boxes were small and expensive.
Food - the food was fine, we always found something to eat. the al la carte menu is good not many all incl guests knew about it the only thing is the times that can be used :(. The restaurant is good, a kids section with nuggets, chips, fish fingers, cheese pies etc. They have themes each night to try and get a bit of variety. Hotel manager please take up that carpet in the restaurant its horrid and smells and is dangerous too. The snacks are good too from the pool bar.
The entertainment team - These young people are brilliant, a credit to Thomas Cook, they are full of energy and do their job well. To be honnest I think they are keeping the hotel afloat as they are the biggest asset, they earn every penny of their wages. Paris, Kier and Aliese are super they made us feel welcome from day 1. They include the kids and adults, they knew everyones name and did a fab job providing entertainment throughout the day and early evening. My only suggestion to improve the entertainment would be to have more outside acts in for the later slot similar to the hypnotist, and this suggestion is only to make the entertainment even better. If you get chance to see Jim the hypnotist watch him he was brilliant and even did us a private hypnosis.
The Reps - Pete and Abi - they were nice. Pete was up for a laugh, his dancing needs work! Probabally the most I have ever seen reps around a complex which was nice and reasurring.
Kids club - My kids didnt use the club however the girls appeared friendly and when i saw them interacting with the kids they were good and they seemed to know what they were doing. It was all calm and controlled.
The staff - the staff were good, happy, friendly I always try and speak to them with respect using manners and a smile and this was returned although not everyone does this and I can see why sometimes they get a little fed up. Magique the young waiter was nice eye candy lol and the teenage girls liked him, he was good as his job too. The bar staff were nice and happy for you to have as many drinks as you want which kept the bar moving which is good. The staff in the apartments on reception were English, they were helpful and friendly.
The area - for us it was a little out of the way, maybe a bit too far from the main strip of Protarus. A good 25 minute walk but not anything to ruin the holiday. The beach is close 5 mins at the most.
In general - We had a good 2 weeks, the weather was beautiful, the beach was close, the food was good, the people were super a few little tweeks and this hotel could be excellent but dont let it put you off. If you want your kids to be entertained and you are up to join in games, killer pool, boules etc then you will enjoy it. Paris, Kier and Aliese wont let you do know other :)
- Official Description (provided by the hotel):
- Tsokkos Sun Gardens Hotel Apartments are wonderfully set in a quiet location, near the picturesque Marlita Bay, and a few minutes from the lively Pernera area. These comfortable and spacious apartments along with the hospitable atmosphere are an ideal choice for families and couples. Enjoy from your room balcony the idyllic view of the popular hilltop "Ayios Elias" church along with our favorite cocktail. Within a few meters away you will find the brand new coastal pedestrian footpath, which leads to Protaras cneter, a great opportunity for an afternoon walk. Next to the hotel the famous Anastasia Aquamania Waterpark offers exciting rides and splashing fun for all ages. ... more less
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- Also Known As:
- Tsokkos Sun Garden Apartments Hotel Protaras