We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Snowy Wonderland”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Kakslauttanen Arctic Resort
Ranked #2 of 6 Hotels in Saariselka
London
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Snowy Wonderland”
Reviewed February 21, 2008

We stayed in a "Polar Cabin" from 16th to 19th February. We had actually booked a Nordic Cabin but had been upgraded free of charge.
The log cabins are gorgeous, with their own log fires and private saunas. A big bonus for me was the underfloor heating in the wet rooms, great for warming toes after the excursions.
Due to a long delay at Helsinki it was nearly 11pm by the time we reached the hotel. However, the very friendly and welcoming staff drove each of us to our cabins to drop off our luggage before driving us back to the restaurant. Although these were only small distances at that time of night and after a lot of travelling this was a great help.
Even though dinner should have finished at 10pm they held it open for us and we still had the full 3 course dinner.
In peak times they only have two dinner sittings, however as it wasn't so busy we could eat when we wanted to, which was good.
I had read that the food wasn't great, however I found the food to be lovely, plus there is always the choice of the A la carte menu. There you only have to pay for the difference in cost of the meals (not a lot) if you are staying half board.
The breakfast buffet was also good, a lot more choice than some other european city hotels! There were always rolls, ham, cheeses, eggs. Plus the usual toast and cereals.
For all excursions you are picked up from the hotel and all thermal equipment is provided when you get to each excursion.
All in all this was a great holiday and I would thoroughly recommended it to everyone.

  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Angie002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,275 reviews from our community

Traveler rating
    495
    359
    205
    121
    95
See reviews for
264
699
26
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kent, UK
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 20, 2008

If you want a fantastic and romantic location in a natural environment, then this is the place to go. It's difficult to know where to start; log cabins; glass igloos; snow/ice igloos (an igloo village); a snow chapel; husky and snowmobile trips. We weren't getting married or part of a wedding so we don't think our opinion is biased in an overly positive way.

Some reviews have mentioned food or staff in a negative light but we experienced none of this.

Our stay was for four nights: The first was in the snow igloo; the second in the glass igloo; the third and fourth in one of the Queen's suite log cabins. The snow igloo is part of the igloo village which is typically built in January and melts in April. The room temperature when we stayed was about -5 degrees C. Don't let that put you off as it is possibly a once in a lifetime experience. Compared to the external temperature it's not that bad, with the supplied balaclavas and arctic sleeping bags (very romantic for honeymooners!). There is nothing else in the igloo except a bed and space to get changed. The toilet is less than 100m away, but you make sure you're all sorted before you go to bed if you're sensible (don't get too drunk!). Showers and saunas are just across the bridge over the lake - a couple of minutes walk. These also service the glass igloos as this accommodation only has a toilet and washbasin, but don't let that deter you from great views going to sleep and waking up. There's an excellent "outside inside" feel to them. They're also toasty warm.

The Queen Suite log cabin was sheer indulgence and worth every penny. Included are: a bathroom (at last!); a kitchenette; a four poster bed; a lounge area with log fire (great for curling up in the evenings); a roll top bath; private sauna and external hot tub.

There is no "hotel" as such but a large area over which are scattered the log cabins. It's pleasant just to walk around the periphery in the snow and take the environment in.
Across the lake is the igloo village (Jan-April) which normally has ~20 igloo rooms (only 14 this year as it was a warmer winter) and a large-ish building which houses the ice chapel, ice bar, ice restaurant with ice sculptures. At the time of writing the ice bar and restaurant were only open to private parties of 20 or more, but we were told that the plan was to open the ice bar to all guests next year as that's what everyone asked for! The glass igloos are behind and above the igloo village. Guests get a tour of the igloo village for free (9 euros to external visitors) and it's worth it just to see the sculptures (a throne and a life size eagle were some of the current ones when we stayed) and detail of the chapel.

We read elsewhere about having to move your own luggage to the room. To us this was part of the fun and wasn't onerous on the sledges supplied. We've stayed in a wide range of hotels and it's mainly only the five star ones that take your bags to your room.

We stayed half-board and the meals were fine, although ultra fussy eaters might have to break some habits. Good "winter-warming" meals were provided and considering my wife is lactose intolerant the staff accommodated her with no incidents. There is always the option to choose from the a la carte menu and you're just charged the difference. Wine prices weren't that bad considering you are 250km inside the arctic circle. Aperitifs and after dinner drinks were all good - try the Lapland coffee.

Staff generally were very good. We had a water leak in the sauna and getting it fixed was not an issue (and relatively prompt). Some of the waiting staff are Japanese and communicating in English was absolutely fine (so be tolerant "Brit-abroad"). All were very polite.
The atmosphere is relaxed and it's a place to relax (unless you drive a husky sledge), so don't worry if your starter doesn't come in 5 minutes. You will get everything, just be prepared to slow your pace and fit in.
Excursions can be booked beforehand or whilst you're there. We can't recommend the huskies enough!

  • Liked — Everything
  • Disliked — Nothing
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bunnahabhain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisboa
Level 6 Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed February 8, 2008

We 12 (my parents-in-law, my husband & me, his sister & husband and 6 children in total) went to Lapland to spend a week holiday (1-7 Feb.2008) and stayed two nights in this hotel. The first night in a row of 5 glass iglos, the second night in a big family cottage, all together. We had breakfast and dinner included and the meals are ok. Nothing special but sure above average in Lapland. We booked the snow iglos but after we saw both alternatives we asked to change for glass iglos and I'm very happy we did that. The glass iglos have WC and are warm as an hotel room; The snow iglos have a -6ºC to -3ºC temperture inside and the wc is... 100 meters away . But, more important than this, in the glass iglos you have the opportunity to fall asleep looking at the stars, waking up looking at the sky and the tall trees with snow all over. We had the fortune to see an aurora borealis that night : It's a once in a lifetime experience ! If we were in the snow iglos we'd miss that. The staff is friendly, the hotel main building, where we find the restaurant, bar, recepction, shops and luggage room is cosy and charming. The children had a lots of fun sliding down hills on the trenos, and so did we ! We also went to a snowmobile safari in the forest and it was also a ver special experience. If you are looking for something unusal but confortable, try this hotel.

  • Liked — The location
  • Disliked — nothing
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank cardigos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romford, Essex
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 30, 2008

Well we have just returned from a week at Kakslauttanen and prior to going we read all of the reviews here, they are a mixed bag and we had a few trepidations and concerns raised after reading them understandably, not least of all because we were getting married there. Before going any further all I need say is that we found none of the difficulties or behaviour that others have described, our experience from beginning to end was perfect, at least in terms of what we were hoping for.

We made our arrangements through Scantours, so first a few words about them. Whilst all of the people we dealt with were perfectly courteous and polite we found ourselves having to chase them for each step and detail to ensure it was completed and very little was followed through on their part until we did. From sending out insurance papers and flight tickets to returning our calls and emails for details about arrangements for our wedding. After being in Kakslauttanen (who were exceptionally well organised and on the ball) it occurred to me that the reps at Scantours were checking with the hotelier on all our basic questions and so weren’t able to give answers themselves which was disappointing. Our advice, don’t hesitate to book direct with the hotel and Finair and save yourself some money, we will be next time.

Flights and Transfers
We flew Heathrow – Helsinki and transferred to an internal flight to Ivalo. The flights are fine, decent legroom on the aircraft, I’m 6’ and it was all perfectly fine. On the downside when you get to Helsinki it’s only a small window for the transfer so you have to dash through the airport to connect, the fact you don’t need a boarding pass if you fly Finair all the way is a big help but make sure your baggage is checked all the way to Ivalo when you check in at Heathrow if you want to see it at the other end.

On arriving at Ivalo we were met by a rather nice lady who held a Hotel Kakslauttanen sign aloft she collected 10 of us from the flight and drove us for about 30 minutes to the hotel. It’s a small airport, so no way you will get lost. Also everyone we met spoke perfect English so if your Finnish is a little rusty don’t worry.

You might find it useful to Google Helsinki Airport and print off the map to give yiou an idea of where to go when you land, it saved us a bit of time and faffing around when we landed.

The accommodation
Upon arriving a member of staff came on to the coach and sorted out all the arrangements, cabin allocations and keys saving us the trouble of going out in the cold of the night for just this. The coach took us within a few tems of yards of our cabins and then we were able to settle in.

The cabins are lovely, very clean, larger than I expected even though we opted for the ‘small’ cabin. Large comfortable bed, open fire with logs and matches waiting to be lit, a small kitchen area and some seating around a coffee table. Oh, and there is also a fabulous rocking chair which you can pull up in front of the fire.. The only thing that could be improved would be if a little welcome pack was provided with tea, coffee etc to get you started. They also have a sauna off of a decent sized bathroom.

The cabins are far enough apart that you have privacy and are all set in beautiful woodland which looked fabulous under a meter of snow.

The Food in the restaurant is good, wholesome and prepared well. If you are looking for haute cuisine and acres of choice then this is not the place for you. Breakfast is a buffet affair with cold meats, cheeses, various breads, fruit and cereal along with tea coffee and juices. All perfectly good and it’s a relaxed affair being served form 8am to 11am.

Dinner is a set menu although we had a fussy eater with us and they were more than happy to prepare meals especially for her. As has been said by others here dinner is advertised as having two sittings one at 6pm and the other at 8pm although its perfectly fine to arrive at any time.


If you are considering a wedding here then all I can say is it is perfect as a venue and they make you feel special from beginning to end. Ruth is the current wedding coordinator there, an English girl who clearly has lots of experience, warm, friendly and extremely organised she had everything in hand and made sure everything we wanted was in place as well as making some great suggestions of her own to make things special. Everything we asked for was there and on time, flowers, photographer, sleighs pulled by reindeer to take us on the short journey to the ice chapel which looks magical all were arranged with an easy proficiency. We married in the ice chapel which was gorgeous with ice sculptures, an alter made of ice , a huge arched ceiling and even a wedding throne made entirely out of ice about 10 feet high, truly stunning. The wedding vows are lovely if short although you add your own vows, poems etc to pad it out if you wish. We took a cd of music we wanted and Ruth arranged for this to be played. Once the ceremony was over Ruth again appeared with hot berry juice liberally dusted with Finnish vodka to keep the chills away while many photographs were taken.

On the point of photographs the photograph was great, and with 24 hours we had a personalised cd with over 100 very high res images for us to select form for our wedding album when we got hom. He even too the time to process and refine some of them himself amd created a file on the cd as a mini slideshow of the wedding. Great service.

After our wedding dinner which Ruth arranged in front of a big open fire in the restaurant (there are private rooms if you want them but this arrangement suited us) the owner appeared and gave us a lovely gift of a oak timbered book bound in leather with our names and date of our wedding branded into the inside cover. He gave us a rather lovely speech and thanked us for coming there. Not only was this his only kindness we witnessed we also noticed he was nothing but respectful and professional with his staff contrary to some of the other posts here (I was watching after I read the previous reports).

On our other days we went out to see the northern lights, snowmobiled and took a hour husky safari (do the 4 hour trip you wont regret it)

Overall I cant recommend Kakslauttanen highly enough but if you are going anywhere in Lapland pack appropriately we used boots by Sorel and jackets from Canada Goose which were fabulous and warmer than the clothing given on the trips out. Also silk glove and sock liners are a must (try Ebay for these) and fleece trousers under thick salopets and you are good to go.

We will be going back for our anniversary (and we never repeat our overseas destinations !!) If you go we hope you enjoy it as much as we did.

If we missed anything and you think we could help drop us an email : verticalflyer@gmail.com

Enjoy

  • Liked — Great location, comfy beds, open log fires in your cabins
  • Disliked — nothing
  • Stayed January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank verticalflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 24, 2008

24 January 2008

I arranged to stay at Hotel Kakslauttanen for 4 nights as a surprise for my partner's 40th birthday and we have just returned.

We had a fabulous, never to be forgotten, holiday in a winter wonderland which was purley idillic. The hotel setting is fabulous and we stayed in a glass igloo the first night which was just amazing and very romantic lying watching the stars, and we even awoke early in the morning of Tony's birthday to see a shooting star overhead - it really could not have been better.

We then booked into the Queen Suite for 3 nights, which is very expensive but absolutley amazing, very opulant furnishings and extreme luxury with a hot tub, sauna, heart shaped table, night lights wired into the bed and even tiny LED lights on the huge bathroom ceiling which glow different colours!

The Hotel was very relaxing and was quiet when we visited. All the staff were extremely helpful, easy to approach and went out of their way to answer any questions. This is not a 5 star hotel where people wait on your every need, it's a friendly, relaxing hotel with no airs and graces and you can just come and go as you please. We were on the set three course menu each evening which we thought was great. The main meals ranged from pork and beef stew, sweet and sour chicken with rice, steak (which was cooked to perfection as requested) and bake potato and veg and chicken in cream sauce with roast potatoes and veg - I have no idea why people have complained about the food - there was plenty for us and very tasty at that.

The staff helped me arrange some surprises for Tony - champagne, flowers and a cake and even set up the best table next to the fire for the evening of Tony's birthday.

When moving accomodation we had a few hours (between 10am and 2 pm) from when we booked out of the glass igloo until checking into our cabin. This was no problem as towards the back of the hotel is a large room where you store your luggage and you can either go on a trip, do some cross country skiing and relax in the restaurant enjoying a coffee and hot soup for lunch. You just need to get on, enjoy yourself and make the most of this fabulous place.

Getting to the cabin was great fun, all the luggage on a sledge and skidding downhill - we got some great pictures!

I would definatley recommend this place to anyone who wants a fun filled, relaxing and friendly holiday in spectacular surroundings.

  • Liked — Location and uniquness of accomodation (glass igloo)
  • Disliked — Nothing
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Bionicbonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 16, 2008

i was suprised with a trip to lapland, by my sister who was getting married! we arrived to a fantastic ice display, helpful staff and an easy check in!
the cabins were absolutely stunning, we had 2 small children in the party who loved the place. the saunas were great for drying off and warming up!!!
the walk to and from the restaurant was cold, and snowy, but to those complaining, its LAPLAND!!!! of course its cold!
the wedding itself was beautiful, although i would strongly urge you to write your own vows, as the ceremony was quite quick.
the hotel made a mistake with a bottle of champagne that was supposed to be sent to the honeymoon suite, so not only did they give us the bottle of expensive champ for free, they gave us another one, and a hamper to apologise, which i thought was excellent!!!
you need warm clothes and a real sense of fun, i can think if nothing better than sledging the day before your wedding, no stress, but a couple of bruises!!!
whole thing was amazing, hopefully she will take us again for her anniversary!!!!

  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank shoesdolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 15, 2008

This hotel could be absolutely amazing, but it is severely let down by very substandard service.

The hotel itself is a wonderful collection of log cabins (we had one night in a Queen Suite, which was really beautiful and highly recommended), glass igloos (warm, compact but very comfortable and offering an incredible opportunity to sleep under the stars) and snow igloos (we didn't stay in one of these as we had previously done the 'sleeping on ice' thing at the IceHotel in Sweden). The accommodation is quite spread out amongst beautiful snow-laden trees and has the feel of a small village.

The trips (booked through the hotel but run by local specialist companies) were also absolutely fantastic and, although quite pricey, really make a holiday here something very special. The snowmobiling (we did the 4 hour trip and the Northern lights trip) was a lot of fun, the husky sledding (again a 4 hour trip) was a wonderful experience and the reindeer trip was great (but opt for the 2 hour rather than 4 hour excursion as 2 hours is enough!).

The real downside is the service at the hotel. There is no reception area and therefore it is difficult to find anyone to ask questions of (and the nature of the holiday means that there can be a lot of questions to ask and trips to book etc!). We had to approach the person at the till in the bar/restaurant and they were generally too busy to help. The whole time we were there, I felt we were treated as a bit of an inconvenience!

We had taken note of the advice on the website about booking trips in advance and emailed the hotel 6 weeks before our stay to book the excursions. We received no response, so two weeks later we emailed again. Still no response. We emailed again in the week before our stay and eventually got a reply saying that everything was confirmed. However, on arriving at the hotel, NOTHING had been booked and some of the trips we wanted to do were booked up so we had to rearrange our itinerary and miss out on something. Even after I had re-booked the trips face-to-face they got the bookings wrong and we nearly missed out again. On both snowmobile trips we went on, people who had booked separate snowmobiles (instead of 2 to a snowmobile) were disappointed because the hotel had not made the appropriate booking.

The poor service didn't end there. When we moved from the Queen Suite to the glass igloo, and later on checking out, we were expected to drag our suitcases a long way in the snow. Given the sprawling layout of the accommodation, it is appalling not to offer some sort of transfer system when people have heavy luggage. On insisting that someone helped us with our luggage, we were charged for the privilege. Given that we had paid 642 EUROS for the night in the Queen Suite we were incredulous that no-one would help us with our luggage without having an argument about it and us having to pay extra!! At that sort of room rate, it was also very disappointing that there were no logs in the room (presumably we would have had to pay extra for them, and trek through the snow with them), and no tea bags etc (despite there being tea making facilities).

The food is also very average. There is no choice. Lunch is soup of the day and dinner is whatever the chef decides to cook that day. But most of it was tasty and wholesome, so we didn't starve!

All in all, we had a great time because the excursions were so much fun and being in the snow was fantastic. However, the poor service would stop Kakslauttanen being our first choice for this sort of holiday. We went to the IceHotel in Sweden two years ago and, although it is a very much more 'commercialised' experience, it was MUCH better. Every need was catered for (and given the extreme conditions, feeling looked after is quite important!), the place was run with the ultimate efficiency whilst being friendly and personal, and there were always people on hand (in the large and well equipped reception area) to answer queries, book tours etc. The restaurant and food were also far superior. The only thing that the IceHotel lacks is the glass igloos, which are awesome, but maybe it's only a matter of time before they go down that route!

  • Liked — Glass Igloos were amazing
  • Disliked — Service
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank RAHS_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Saariselka
1.3 mi away
Wilderness Hotel Muotka
Wilderness Hotel Muotka
#1 of 6 in Saariselka
240 reviews
6.3 mi away
Holiday Club Saariselka
Holiday Club Saariselka
#4 of 6 in Saariselka
507 reviews
6.5 mi away
Lapland Hotel Riekonlinna
Lapland Hotel Riekonlinna
#5 of 6 in Saariselka
375 reviews
Show Prices
Show Prices
Show Prices
6.4 mi away
Santa's Hotel Tunturi
Santa's Hotel Tunturi
#3 of 6 in Saariselka
376 reviews
22.4 mi away
Hotel Ivalo
Hotel Ivalo
#1 of 2 in Ivalo
345 reviews
6.2 mi away
Northern Lights Village
Northern Lights Village
#1 of 5 in Saariselka
41 reviews
Show Prices
Show Prices
Show Prices

Been to Kakslauttanen Arctic Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kakslauttanen Arctic Resort

Property: Kakslauttanen Arctic Resort
Address: Kiilopaantie | 9, Saariselka 99830, Finland (Formerly Kakslauttanen Hotel & Igloo Village)
Location: Finland > Lapland > Saariselka
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Saariselka
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kakslauttanen Arctic Resort 4*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Cancelon, TripOnline SA and Agoda so you can book your Kakslauttanen Arctic Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kakslauttanen Hotel And Igloo Village
Kakslauttanen Hotel Igloo Village
Kakslauttanen Hotel Saariselka
Kakslauttanen Arctic Resort Finland/Saariselka

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing