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“This not a 4-star hotel. Noisy street, noisy adjoining rooms” 2 of 5 bubbles
Review of Crown Regency Suites Mactan

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Crown Regency Suites Mactan
Ranked #23 of 41 Hotels in Mactan Island
San Francisco
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“This not a 4-star hotel. Noisy street, noisy adjoining rooms”
2 of 5 bubbles Reviewed October 29, 2012

The biggest problem is the adjoining room doors are not insulated and one can hear EVERY SINGLE WORD the neighbor says in even a normal talking voice.

Room service attendant was rather unpleasant - not well trained. Food was pretty good.

Front desk people are very nice and friendly. But they asked for a print out of my hotel confirmation from expedia. It's all my my laptop - I don't carry printouts. I was asked to email them a copy of the expedia confirmation. Only in the Philippines do they need a copy of the email from your online booking site. Everywhere else in the world has this figured out already.

Room Tip: If you like a good quite rest, avoid adjoining rooms and also the room on the end facing the street.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cebnav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
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    71
    34
    18
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
philippines
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

I have never doubted that whenever I stay at Crown Regency, it will always be a pleasant experience. Food is good, room is great, free internet access, staff arecalways ready to please. What else would you be looking for? Airport transfer is also provided.

The only cloud was the airport transfer upon arrival. I had to walk to the depature section because their license already expired and the vehicle used to transport me had no. Aircon. Ugh!,,,

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maanmananzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surigao
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed September 12, 2012

I attended a convention just this month. We stayed for 3d&2n at one of their 3 bedroom suite. I first thought that we'll enjoy the whole experience of our stay, until last Friday(Sept.7). (1)We ended the convention and already prepared our things. At 10:30am, my companion had her quick lunch at the dining area before leaving. The "bellboy" came and surprised to still see us downstairs. We told him to give us few minutes besides our things were ready, then he called the front desk and informed that we're still around. That girl at the front desk talked to me through phone saying "mam, bawal na raba jud mag-STANDBY!". She's rude. I asked what should be the check-out time. It's still 10:30am and 12noon pa supposedly ang time where we'll be forced to leave. They should first check/verify properly the suite before clearing it. I don't like how she treated us! (2.) Also, during the convention, at meal time, we asked for a water instead of softdrink. We told the waiter....waited...waited...finally finished eating, and no water yet. It happend not just once. Hmmm just want the management to be alarmed with their service, the reason why I shared my stories. Hope it won't happen to others.

  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lani g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mactan Island hotels

Las Vegas, Nevada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 25, 2012

my friends and i stayed here for 3n/4d. i reserved for the two bedroom suite that they have. this place for me is very tourist friendly, especially if you want your money's worth. we got there a bit too early for check in they do not have any 2 bed room suite available, they ended up giving us a three bedroom villa!!! it was awsome!!! staff was very friendly, just make sure you take a hard copy of your reservation!

  • Stayed October 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LVgirl702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed June 21, 2012

we intentionally booked in this hotel because its near the airport, as our trip is 5 am.going to Manila.The hotel is nice, Big room with kitchenette, Aircon is working well.very cold.There's a veranda overlooking the city.very nice view.The downside tho: a little noisy during wee hour because its near karaoke bar.The hotel has a cute swimming pool at the back and a Fifties Bar at the 3rd floor which opens at 6 Pm.The singer during our stay was Lovemix band.really good singer.singing old 50 & 60's songs. for us.as we are the only guest that night.Unforgettable evening really.The shuttle to the airpor is not free. we paid P300.00 for the transfer.

  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gemr0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ar Riyadh, Ar Riyad, Saudi Arabia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 10, 2012

Positive:
1. The hotel is very near to Mactan Airport. 10-15 minutes and you'll be there.
2. Hotel employee's are very accommodating.
3. Breakfast buffet are excellent but the lunch are quite expensive.
4. Very clean. have complete kitchen wares including gas range and ref. So if you're planning to take a long vacation and you want to cook (especially for the family) this is the excellent place.
5. Price a very competitive.

Negative:
1. Hotel have a bar in lower floor. So if you will stay here, get the higher floor.
2. They gave us adjoining room to other room that's why we heard the people to other room. I hope the other rooms are not like our room before.
3. If you want to take a photo of city at night, this is not the best place.
4. This hotel is far from city center. You need to take a cab or jeepney (two rides) before you reach the Malls like SM Cebu.

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed April 11, 2012

We checked in early as our flight was really early.The hotel charged us 1000 peso but was checked in and in bed for 7am, well worth the money. We then stayed another 2 nights, we really enjoyed our stay, the breakfast was lovely, the staff were great we had our own band singing for us in the bar. It was easy to get a taxi to the shopping centre for our evening meal. We booked another night for on the way home. Would stay here again, the room was spacious.

Room Tip: Try for a pool view it is a lovely pool.
See more room tips
  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jackev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Regency Suites Mactan

Property: Crown Regency Suites Mactan
Address: Maximo V. Patalinhug Jr. Avenue, 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Mactan Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Regency Suites Mactan 4*
Number of rooms: 148
Official Description (provided by the hotel):
Sublime, captivating, and historical. Crown Regency Suites & Residences is located in an island famous for benchmarking a heroic event in the past or the famed Battle of Mactan, "Ang Kadaugan" or The Victory. Its interiors are a reflection of the indigenous nature of the city and its rich cultural history. Featuring 112 spacious and elegant suites and 36 picturesque garden villas, this Mediterranean-inspired property was one of the first in the Crown Regency Hotels & Resorts collection. The hotel is devoted to the pursuit of service and elegance that extends world-class comfort to every guest from arrival to departure. This 3-star hotel features the signature Lobby Lounge and other dining options, a sports center, a grand ballroom, a swimming pool, a playground, and a multi-purpose hall that can accommodate up to 1,800 guests. Guests will feel victorious in life while they stay at this grand hotel. Crown Regency Suites & Residences offers guests an extraordinary place that is created by combining exceptional architecture and structure, expressive décor and artistry, and magnificent features all in one great location. Airport pickup and drop off is available and free for all guests. ... more   less 
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Also Known As:
Crown Regency Suites Mactan Hotel Mactan Island
Regency Mactan Island
Mactan Island Regency
Crown Regency Suites Mactan Cebu Island/Mactan Island

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