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“Poorest value in all my Cebu visits”

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Costabella Tropical Beach Hotel
Ranked #9 of 41 Hotels in Mactan Island
Honolulu, HI
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Poorest value in all my Cebu visits”
Reviewed November 2, 2006

I just spent 5 days and 4 nights at the Costabella Resort and Hotel. I selected a Deluxe Poolside Room expecting it to be a good room. The room in general: size okay but dark with very old furnishings. Termite droppings falling into a pile daily out of the wardrobe, no safe, no alarm clock/radio. The bathroom: black and green mold in the grout as well as totally around the sink faucet, faucet handle, and all along the tub, 8 cracked shower tiles, 2 light bulbs burnt out, water pressure very low. When I asked for a different room I was told that I had to stay there. They did replace the 2 bad bulbs though. I could not find a guest services binder but later realized that there are no services that needed to be listed or described. Rather than provide organized and secure activities (island hopping, jet skiing, etc.) they allow there guests to be shouted at and and harassed by the brokers out at the beach area selling overpriced services. The staff and management, even owners could benefit from training and motivation in how to treat guests and making their experience a good one.

Positives: the grounds and pool are immaculately kept and clean, great sand beach (though you can't swim there because it is too shallow and full of seaweed and rocks).

I should have known when I could not book Plantation Bay and the Shang (where I have stayed before and will recommend those resorts fully) and the agent said that Costabella was open (it was a holiday week). There were few people staying there judging from the number of people at breakfast and around the hotel. In summary, it is the poorest value, I will not stay there again and I recommend anyone else looking for a Mactan Island resort to consider other locations. At 4 star pricing you get 2 star quality and services. Book elsewhere or rearrange your stay.

  • Liked — very clean pool
  • Disliked — everything else
  • Tips/Secrets — Do not stay here, other much better options.
  • Stayed October 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
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4 Thank oceanventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Costabella Tropical Beach Hotel

Property: Costabella Tropical Beach Hotel
Address: Buyong, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Mactan Island
#9 Spa Hotel in Mactan Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Costabella Tropical Beach Hotel 3*
Number of rooms: 156
Official Description (provided by the hotel):
Tucked away in the charming island of Mactan in Cebu is the tropical hideaway of Costabella, a luxury beach resort awarded by the Philippine Department of Tourism with the highest resort classification.An iconic property embraced by white fine sand and shaded by palm trees, Costabella Tropical Beach Hotel is an architectural showcase steeped in history and tradition. Its tastefully-appointed rooms, all 156 of them, beautifully integrate Spanish colonial influences with natural, homegrown materials. Carved stonework, arched doors and charming courtyards are the hallmarks of this timeless place. All accommodations from the modest to luxurious with private balconies offer breathtaking view that is both peaceful and romantic.As the name suggests, Costabella provides travelers and guests with the perfect setting to admire Mactan’s enchanting coastline. This tropical retreat is truly a dream destination for honeymoons and weddings. ... more   less 
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Also Known As:
Hotel Costabella Tropical Beach
Costabella Tropical Beach Hotel Cebu Island/Mactan Island

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