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“Lack of facilities”

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Costabella Tropical Beach Hotel
Ranked #9 of 41 Hotels in Mactan Island
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lack of facilities”
3 of 5 bubbles Reviewed January 6, 2014

We stayed in a deluxe room for 2 nights. Decently sized, it has a queen size bed and a single bed which is good for 3 people. The downside is the furnishing is very old, the toilet seat was broken, water pressure was low and the water heater was not even hot. Amenities provided in the rooms were very basic. No internet connection was available in the room.

The hotel is located in the middle of no where. There was no where we could walk to and the access road to the hotel was very bad. Guests had to wait at least 1 hour for the hotel to get you a taxi. Grand graciano mall is 4 km away where you could do get some food.

The private beach at the hotel filled with mangroves where you couldn't even swim there. It certainly does not look like what it was in the photos. There were not even enough chairs at the beach area for guests to enjoy the sun.

However the food at the restaurant and the spa made up for it. Enjoyed the food served there and good thing that the restaurant is open 24 hours. The spa service was very good and reasonably priced.

The hotel should consider upgrading their facilities (include a gym perhaps?) since guests are expected to spend a lot of time in the hotel due to its location.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuyinOoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, January 10, 2014
Dear Suyin Ooi,

We regret to hear about your experience in our Deluxe Poolside Room. We will meet with our Housekeeping Team as we are taken by surprise about the condition of your room. For the satisfaction of our guests, every year we work on programs of renovation and upgrading of our facilities to ensure that everything is up to standard. We are sorry that there is no access to internet in your room but we hope you were able to avail of our free Wi-Fi services in our public areas.

Our government is currently working on improving the road network here in Mactan. Hopefully when they are able to complete it, the road condition will be better. There are convenient stores and grocery store available within
1.5 km. distance from the resort. Local transportation like the tricycle is readily available should you want to reach your destination.

Taxis are on call and are subject to availability. Normally it takes only 5-15 mins. to get one. You were probably caught on a peak season if it took you that long to have a taxi. Nevertheless we have rent-a-car services and hotel vehicles available for hire as your alternative option. Given an hour reservation, you can have it at the exact time you wish to depart. We hope you have enjoyed these services.

Mangroves provide nursery grounds for fish and is good for the environment. Currently we have planted 10 mangroves 50 meters away from the shoreline. Our apologies if this bothered your swimming. Not all lounging chairs are put out for guests to enjoy the open space by the beach. Upon request our beach attendant will gladly set-up one for you until supply last.

We are glad that our good food and spa made up for your stay. Our locally hand-picked Chefs and Cooks will be happy to hear this good news. Likewise, our spa concessionaire with be most pleased.

Thank you for your valuable suggestion on having a gym. Rest assured that we will review all possibilities.

We hope you get the chance to visit us again soon.

Have a pleasant day!
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650 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
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English first
Manila, Philippines
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 5, 2014 via mobile

Husband and I spent our New Year's Eve celebration here.

A 20 to 30 minute drive from the airport, this hotel will provide you with your much needed place for relaxation and with surprisingly good food.

Hotel staff were all very professional and honest. Whatever minor hassles we encountered during our 4 day stay were all met and solved without me having to go frantic because the staff handled them with utmost concern and professional approach.

Just an unsolicited suggestion, hopefully they'll have more frequent trips of their shuttle service daily. They only have one trip in the morning.

Will recommend to friends.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank desolate_tigress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, January 6, 2014
Dear desolate_tigress,

Thank you for sharing your reviews with Trip Advisor.

We are pleased that you had a wonderful 4-day stay at Costabella and you brought home good memories about our Team, food, amenities and services. Your kind appreciation of our warm, genuine and caring service will continue to inspire us to do good.

Thank you for your suggestion on our complimentary shopping trip. We shall endeavor to find ways on how we can increase frequency while hoping to retain it as a complimentary service. For now, taxis and hotel vehicles are available on call via our Guest Service Team should guests miss the shuttle to the city in the morning.

We look forward to be of service once again in the near future.
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Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

Stayed for one week- and enjoyed. Expected to relax in sun, beach, take it easy - costabella very suitable for that. Good selection of services, great spa. Good value for money. If something to improve; Gym Should be available and also more choices for glutenfree vegetarian food on Restaurant menus.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Binxpauliina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, January 5, 2014
Dear Binxpauliina,
Thank you for sharing your reviews with Trip Advisor.

We're glad you had a enjoyable and memorable week with us. Our spa concessionaire will be so happy to hear that you liked the offerings and were very satisfied with the selection.

We appreciate your suggestion and we will be looking into having more choices for our gluten-free vegetarian guests.

Looking forward to having you again at the Resort.  See you soon!
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Tallinn, Estonia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

Recently stayed in Costabella. Hotel has good location, safe, staff was very helpful, food was superb, concierge was organizing for us great tours around. In overall i would rate it with highest mark :) Will definitely come there again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roman_DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, January 5, 2014
Dear Roman_DM,
Thank you for giving Costabella and our Team your highest marks.

We are happy that you have fully enjoyed our facilities, food and services. Our Guest Service Team will be glad to learn that you greatly appreciated the way they have organized your tours. 

Likewise our locally hand-picked Chef and Cooks will be thrilled to know that you found our dishes to be superb.

We hope you have brought home with you a lot of good memories.  It was our pleasure to be of service to you and we look forward to the next opportunity.
See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 25, 2013

Getting here is interesting as the there are road works and the hotel is off the beaten track which guarantees privacy. Check in was painless and my room (one of the lowest priced ones) was clean and very tidy. Excellent water pressure and heat. The hotel facilities have been sited very well to allow swimming and yet retain some privacy when bathing as you have a choice of pools.

WIFI is not available in this type of room but in the open areas it works very well but the 10mb limit meant I had to sign in a couple of times.

There are buffet meals which if you are guest you get a discount but I found that the menu dishes were extremely nice and offered good value for money.

The staff however make this the place to visit again. very helpful and attentive but not obtrusively so. I will be staying here again.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zero001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, January 4, 2014
Dear Port-au-Prince,

Our warm and genuinely caring TEAM remain our strongest asset. They will be most happy to hear about your good reviews.

Thank you for you appreciation that will inspire us to continue to do our best.

We look forward to your next visit, have a Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
162 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed December 1, 2013

There was private beach for this hotel but dried in the morning because of the low tide. As result, I had to swim in the swimming pool. Another not so good experience was that the hotel was far from main road that there was not taxi after 20 minutes of calling. Therefore, I went out and taking the tricycle to the main road to find taxi...

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilfred P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, December 3, 2013
Dear Wilfred P,

Thank you for your feedback. The high & low tide fluctuates with the season. Thus, apart from the 2 swimming pools, we have a cordoned off area about 50 meters from our shoreline which is ideal for swimming and snorkeling during low tide. On the same location is a floating pontoon that is ideal for lounging.

Taxi services are on-call basis and usually requires an hours notice.As a service to our guest, the Resort provides a daily free shopping trip drop-off to two malls in Cebu City on a first-come-first-serve basis. We hope you will consider this option on your next visit.
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Essex
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

This was our third hotel in Cebu area and I was sceptical. Its quite a way from normal civilised life and the approaching roads were being re-built and were aweful. Really felt for the taxi drivers with 4 full sized europeans we bottomed the suspension every bump.

When we arrived I was over the moon, it looked luxury, we were treated well and promptly and taken to the rooms. The rooms were smaller than the previous hotels but were perfectly adequate, mine was by the pool and close to everything.

The little beach area was clean and the water very warm, the 2 pools were clean although oldish in design, we had life guards on duty all the time and a pool bar where the staff came asking if you wanted anything. This was the best service we recieved whilst in the Philippines.

Breakfast was excellent with a good choise and fresh omlets and eggs, the other meals were high quality with a good choice of all types of food for all tastes.

For this you had to pay a little more than anywhere else we visited, but it was OK.

Room Tip: Pool side were a perfect location, but maybe a little noisy in the mornings
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davey1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, December 2, 2013
Dear Davey 1962,

We are happy to hear that the warm, genuine and caring service of our Team made your stay at Costabella most memorable.

It is always a source of inspiration for our Team to hear such great reviews because it affirms that they are doing the right thing.

Thank you very much for sharing your wonderful feedback on Trip Advisor.

It may interest you to know that our Chef and Cooks are all hand-picked local talents and we give credit to them for our good selection of dishes over breakfast.

Apart from this we are glad that you found your room by the pool very comfortable, cozy and suitable to your liking. It is scheduled for further improvements by the middle of 2014 so we are certain that you will like it more in your next visit.

We look forward to the next opportunity to be of service to you.

See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Costabella Tropical Beach Hotel

Property: Costabella Tropical Beach Hotel
Address: Buyong, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Mactan Island
#9 Spa Hotel in Mactan Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Costabella Tropical Beach Hotel 3*
Number of rooms: 156
Official Description (provided by the hotel):
Tucked away in the charming island of Mactan in Cebu is the tropical hideaway of Costabella, a luxury beach resort awarded by the Philippine Department of Tourism with the highest resort classification.An iconic property embraced by white fine sand and shaded by palm trees, Costabella Tropical Beach Hotel is an architectural showcase steeped in history and tradition. Its tastefully-appointed rooms, all 156 of them, beautifully integrate Spanish colonial influences with natural, homegrown materials. Carved stonework, arched doors and charming courtyards are the hallmarks of this timeless place. All accommodations from the modest to luxurious with private balconies offer breathtaking view that is both peaceful and romantic.As the name suggests, Costabella provides travelers and guests with the perfect setting to admire Mactan’s enchanting coastline. This tropical retreat is truly a dream destination for honeymoons and weddings. ... more   less 
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Also Known As:
Hotel Costabella Tropical Beach
Costabella Tropical Beach Hotel Cebu Island/Mactan Island

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