We are very experienced travelers and we have been to Mykonos a dozen times, so we know the island and its accommodations. We were traveling with another family and wanted to select a hotel that better fit our friends' price range. After an extensive search through several sites (including Trip Advisor, unfortunately), we settled on the Deliades. The reviews were too good to be true (literally) and the value was nowhere near the price. And, we probably should have been tipped off when they asked for a three-day, non-refundable advance, but weren't.
The pick-up at the airport was perfect but, unfortunately, the highlight of the trip. It was when we checked in and went to our room that the surprises began. We specifically asked and paid for for a two-bedroom and two-bathroom arrangement, since we have an older daughter and everyone likes their space. The actual "suite" was a tiny bedroom with a bed that barely qualified as a double (advertised as a king), with the second "room" being two twin beds sitting in the living room, behind the couch. When we asked what happened to the room we booked they told us "you got it, two rooms and two bathrooms." Only after checking on their website site and pushing on them a little did we discover that they had the room we actually booked - only they gave it to another family!
We immediately began looking for an alternative hotel (and amazingly for July, found it) but it wasn't available for two days. We informed the hotel we were leaving after only two days, and why we were leaving, but there was no offer of a refund for the third day, despite acknowledging that we didn't get the room we requested and paid for.
While stuck there for two days, we got to learn all the unfortunate little secrets about the hotel. On the first morning, when I went to get breakfast at the buffet, I found three disgustingly dirty dishes in the first five in touched. I showed them to the apparently overworked and harried staff and the response was "uh, sorry." After that, I cleaned any dish I touched before using it. The swimming pool (which was about 1/3 the size of its picture on their site) was situated under an electrical transformer, which is something to think about in the 30-50 mph wind gusts typical of Ornos. We were in what was supposed to be one of the best rooms, which was situated immediately above the road (which, fortunately, was fairly quiet after about 1am or so). I could go on, but why.
At $200-250 dollars a night, this room would have been a fair value. At $500 a night (even for July in Mykonos), it was highway robbery. When you add in the arrogant and dismissive attitude of the owner and the distracted and harried nature of the staff (factors I assume are related), you have a hotel only fit for people who have no other alternative.
Also, I have to question Trip Advisor's role in this unfortunate incident - since out of 81 current reviews there are 60 excellent, 2 average, 1 poor, and 1 terrible. This hotel isn't terrible but it's difficult to imagine that nearly 80% of real, authentic, UNCOMPENSATED people actually made these judgments. It seems much more likely that, despite the prominent notices of zero tolerance by Trip Advisor, that these reviews were by paid hacks.
This hotel isn't terrible but, for this kind of money, there are at least a dozen (two dozen?) better options on Mykonos. Do yourself a favor and find one of them.
- Reservation Options:
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- Also Known As:
- Deliades Hotel Ornos
- Deliades Hotel Mykonos/Ornos