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“Nice hotel and staff”

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Dionysos Boutique Hotel
Ranked #20 of 22 Hotels in Ornos
Athens, Greece
1 review
“Nice hotel and staff”
Reviewed March 30, 2014

clean and comfort room! just few steps from Ornos beach! close to the town of Mykonos! amazing pool! very friendly and helpfully staff! George,took our luggage up to our room. I definitely recommend this hotel!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank sofitsa-z-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 16, 2014 via mobile

Stayed here last September for two weeks with my girlfriend and have to say if it wasn't such a lovely area we would have definitely stayed elsewhere. The only good thing about this place was George, who basically ran the place on his own, but was simply a member of staff. Nothing was too much trouble for him, unlike the owner who really shouldn't be in this game. Ignored guests and had his family staying at the time. Didn't even say hello to guests when he was on the beach. Stayed the same time as Cazza (see previous review) and if it wasn't for meeting her and her friend I don't think we could have stayed here for 2 weeks. Walls to the rooms were like paper. Sitting on our tiny sea view balcony( you could see the sea through a 2 foot gap between two buildings!!) and had to listen to the guests next door in their bathroom as their window opened onto our balcony!! Much better places to stay in worthy of a 4 star tag. Beautiful island that I would love to return to, but definitely not this hotel.

Stayed September 2013, traveled as a couple
Helpful?
3 Thank Clanger1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ornos hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

Do not be fooled by the photos of this hotel it is truly not 4 star.. The hotel is not on the beach. There are 2 pools - one with water, that gradually turned green and was not suitable for swimming and the other that did not have any water at all and could only be used if you were in a Premium Room, A shower beside the pool did not work. There is no masseuse as shown in the photos.

Our room had a bath but no plug and despite asking for a plug were told that they did not have one! The bath also did not have taps and the shower had to be held. After reading some reviews about the beds I emailed and was told "you do not have to worry because all our beds are good with hard or soft Guy LaRoche mattresses". Beds were OK'ish but the pillows were like bricks in a pillow case. The room was supposed to have a garden view but infact overlooked the car park.
Everyone we spoke to who was staying at the hotel complained about something. There was no hot water for 3 consecutive nights and one night there was hardly any water at all.
Not a good idea to go at the end of the season as the breakfast cereals were not replenished and the fruit on our last morning consisted of 2 oranges.
I had emailed prior to arrival to request transport from the airport to the hotel - after arriving we made 2 phone calls as no one to meet us and eventually were met by a very rude person who turned out to be the owner/manager? The charge per trip is 10 euros per person for what is a 5 minute drive, The owner/manager spent most of the time sitting and eating with his family and did not acknowledge any complaint from guests. The one saving grace was George who seemed to do everything to try and make the guests welcome and Angie who smiled a lot.
Ornos Beach gorgeous and people we met great but the hotel was a Greek version of Fawlty Towers.

Room Tip: Book another hotel.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 4Cazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ownercares, Γενικός Διευθυντής at Dionysos Boutique Hotel, responded to this review, March 31, 2014
Thank you so much for taking the time to post your review on this site for us following your recent visit and I am thrilled that you enjoyed the warm welcome, superb staff.

We are terribly sorry though, to hear that you are not satisfied by our photos, since we upload new photos very often to our website, by showing all the room types with a photo next to it. So, it depends of what type of room every client prefers. Massage is available upon request by our 2 professional gils, but nobody appeared in the Front desk for an appointment.

Also, in our website you may see new design of bathtubs, so after your request at the front Desk, we have looked all over Mykonos Town,to find a plug for the specific design of this bath tub, with no success. Finally, we have ordered them from Athens, but it took some days with the courier to bring them. Obviously, in the meantime the 4casa guest left and now we have plenty of them. In our hotel, we provide our clients with 2 extra pillows, inside the wardrobe, or for more extra pillows someone can call at Housekeeping.
The specific room has a side pool view on the 2nd floor as also Ornos village view, as we have upgrade 4casa guest.
No one came in the front desk to complain about something, but they have seen 4casa guest discussing with 3 other clients, accusing the Hotel. Sometimes it happens in some rooms, not to have hot water because all the rooms are using the same time the showers and we are really sorry for that, but for sure no 3 consecutive nights.
The breakfast buffet is always full even at the end of the season with a variety of fresh fruits and 5 different cereals, except at the end of the breakfast time, where the staff collects the foods.
After the delay of your flight the driver was on the port, (10 min. from airport) and he had been informed immediately to go and pick you up. So, we would really like to explain to us what it means it was a rude person since we have very good comments for our staff.
By all means, the hotel informs every guest how much it costs the transportation service from the airport to the hotel. It is not necessary to be transferred by our limousine shuttle bus, since alternatively someone could take taxi, which you have been accepted.
During the day, the owner has a lot of meetings and business lunches with many guests, so for any complaint, the front desk is available 24 hrs. From his side, the owner, very often during the day, collects all the comments since he is staying at the Hotel till late at night.

As far as we may understand, Fawlty towers must have a big success in your country, since is not broadcasting in Greece, so we strongly believe that if someone compose Dionysos hotel with Fawlty Towers is a good advertisement.
Finally, I am really pleased that you find our staff friendly and helpful as you say.

We look forward to welcoming you back very soon in order to prove you the quality of service we have.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

Location wise, no complaints. It is a stones throw from the beach, which is busy but, nice and clean, with plenty of options for food and drink. You can also catch the local bus to Mykonos town at the end of the road or a boat taxi to many of the other beaches.

Staff members are friendly and George (who seems to single-handedly run the place) is a real character. He will do whatever he can to help. Transfers to and from the airport were a fuss and we opted for a local taxi, which was booked for us by the hotel and it worked out cheaper.

My only real issue is with the 'Management' supplied images which are, in my opinion, quite misleading. Focusing on what seem to be their recently refurbished rooms. Quite a few guests were openly complaining to the hotel management during our stay. We had paid for a 'Premium' room which was perfectly acceptable, with a nice view but, it was still basic.

If you're looking for luxury, this is not the hotel for you. If on the other hand you prefer good service, a cheerful face and simplicity, you can't go far wrong.

Room Tip: You will need to request a premium room if you require a good view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mellex29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ownercares, Διευθυντής Πωλήσεων at Dionysos Boutique Hotel, responded to this review, March 31, 2014
Thank you for writing a review.
We were pleased to read that you found the service to be exceptional as also the area and the location of the hotel. We were equally delighted that our team was helpful and assisted you in finding taxi and anything else you required promptly. I would like to assure you that we have passed your kind comments on to the staff and especially the 2 persons named George, which you do not really clarify which one of the two you are referring to.

I do hope that we will have the opportunity to welcome you back to the hotel again next season which starts in May 2014.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2013

Stayed at the hotel Dionysos for two weeks in September.
Small comfortable,clean hotel a minutes walk from Ornos beach and plenty of amenities and restaurants.
We were made feel very welcome right from the start and the staff were great all during our time there and extremely helpful with all our needs.
Many thanks to George, Angela and Stannis for all their help.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dcosgrov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dionysosmykonos, Manager at Dionysos Boutique Hotel, responded to this review, September 23, 2013
Dear guest,

In the name of Dionysos hotel Mykonos we would like to thank you for taking your time and writing a review about your recent experience here with us.

We are very pleased to read all your compliments given to our hotel, with particular regard to the rooms, the service and care provided by our hotel staff.

We are very pleased to get to know you enjoyed your time here with us that you recommend our hotel to all the readers of Trip Advisor. On this occasion let us invite you to visit our website to book your next holiday at the best price.
We look forward to seeing you here at the Dionysos hotel Mykonos resort again in the next season

Yours sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanoose Bay, British Columbia, Canada
2 reviews
Reviewed September 19, 2013

Firstly, I do not wish to trash most of the staff at this hotel. George has been absolutely fantastic. He will probably be the first person you meet after check in, when he takes luggage to your room, welcomes you in the morning at breakfast and then makes you a nightcap at 1:00 a.m. He is truly your host and probably works 16 hours per day, but still takes great pride in what he does. Everyone loves him! Thank you George!

Now for the reasons I wrote this. Here are a few things that we've experienced and comments heard from other customers.
1. No satellite TV as advertised and flat screens only exist in renovated rooms.
2. It took me 1 hour on their wifi to make a connection.
3. If you are Barney Rubble from the Flintstone's, you will enjoy the beds.
4. Although rooms are being upgraded, the rooms that should be complete are not, lets say, up to North American standards for the price.
5. No shower curtain in renovated rooms and no drain in the floor. It's a squat and rinse situation unless you want to flood your room.
6. While having cocktails in the lounge, the owner will sit and drink, but not converse with anyone except his family. Kind of a spy mission on his staff I will presume.
7. Don't be surprised if you are trying to have an afternoon nap and the cleaning staff drag chairs across the floor above you.
8. I realize that nothing in life is free, but from where I come from, a hotel does not charge you 20 Euro to take you to a boat that is literally 10 minutes away, and especially when someone has just spent 2 weeks spending time and money, in your establishment.
9. Coffee makers do not exist in the rooms and refrigeration should not be relied upon.

Again, it is not my intention to tell everyone not to stay here, but to inform you that I do not believe this to be more than a 2 star hotel. The location is fantastic with amenities close by, but there are other hotels near by. Investigate before you commit.

Room Tip: If you need something, ask George. It's horrible to say, but don't ask for the Manager.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Vancouver, Canada
1 review
Reviewed September 13, 2013

This is a well maintained hotel. Very Clean. However the best part of the hotel are the people running the hotel. They are all wonderful. Make sure you say hello to George and all of the people at the front desk are fantastic

Room Tip: Get a room near the pool
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidBromleyca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dionysosmykonos, Manager at Dionysos Boutique Hotel, responded to this review, September 23, 2013
Dear Guest,

Thank you for choosing Dionysos Hotel and also for your kind comments and your positive review.
With your comments you give us the opportunity to continue to become better so that we can create the image " the perfect place to be', which is the operating principle of our Hotel.

I will be glad to welcome you personally next time and make sure that our hospitality meets your high expectations.

Best Regards,

Angela Korba-Theochari
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dionysos Boutique Hotel

Property: Dionysos Boutique Hotel
Address: Ornos Beach, Ornos 846 00, Greece
Phone Number:
Location: Greece > South Aegean > Cyclades > Mykonos > Ornos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Ornos
#13 Luxury Hotel in Ornos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dionysos Boutique Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
Discover Mykonos life and hospitality, its stunning emerald-blue waters, the dazzling sunsets, while enjoying a relaxing environment and high quality services. Ideally located on the beach of Ornos, near the heart of Mykonos, Hotel Dionysos features 25 beautiful rooms and suites, guaranteeing unique comfort, including flat-panel satellite TV and Wi-Fi internet.In addition our appealing facilities: lounge area, 2 outdoor pools with a pool bar and an outdoor jacuzzi, fitness center, children's playground area as well as an easy access to the Ornos beach are promising an unforgettable experience.Our 4 star hotel in Mykonos has expanded several times over the years, increasing both in size and services to better satisfy our customers' desires. Dionysos hotel is named after the ancient Greek God of Wine, Dionysos, who was an advocate of pleasure, rising from the simple, but still delightful things in life. The fine wines, the good-quality food and the magic of dancing were the elements that would elevate passion and over and above light up the erotic flame in the numerous annual meetings, "parties", of Dionysos enthusiastic followers!We, at the Mykonos Hotel Dionysos, are dedicated to continue our mythological namesake's philosophy by offering you the very best of Mykonian hospitality, in a cozy atmosphere that combines luxury, quality-service and excellent value. ... more   less 
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Also Known As:
Dionysos Hotel Ornos
Best Western Ornos
Ornos Best Western
Dionysos Boutique Hotel Mykonos/Ornos

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