On the 5th of June, we were looking for accommodation in Craigellachie and I went into a hotel which, I was told was full already. The receptionist told me he could help and called the Tannochbrae Guest House to see if they had rooms for the night. I talked to somebody called John on the phone and he took my credit card details to secure the booking. In the mean time, my brother found accommodation in Craigellachie and as we wanted to stay there we decided to drive to Dufftown to see if we could get out of the booking.
On arrival, about 15 minutes later, we talked to John and even though he wasn't happy about losing the business, he agreed to cancel the booking without any charge since he didn't lose any business in the 20 minutes since the phone call.
You can imagine my surprise when I came home to find a charge on my credit card for the full amount for that night. I wrote an email to Alan, explaining what had happened, hoping this was an oversight on his part. He wrote back, saying he would look into the transaction and come back. After a couple of weeks without any news I wrote another couple of emails, still without any response.
That left me with no alternative but to ask my credit card company for a chargeback. Alan then proceeded to lie about the way things happened, saying we didn't turn up and that he had to turn away many people, which is clearly another blatant lie. I was travelling in a party of 3 and therefore have two witnesses confirming that I'm telling the truth and that Alan is a liar who cares more about money than his clients. He is obviously also a lousy businessman since a review like this one would prevent me and others from ever booking at his place. A shame, since this was the only blemish in an otherwise fantastic trip to Scotland.
- Also Known As:
- Tannochbrae Guest House Dufftown, Scotland