I stayed in the hotel for one night in February with my mom. The room was clean, spacious and had a wonderful view of the ocean. We had dinner in the hotel which was really really good, as well as the service from our waiter (cant remember his name). There was a full bathroom with great fittings, a fridge and an amazing coffee machine.
After a great dinner that night we were really looking forward to breakfast..Well, were we mistaken. First of all, we were never offered coffee or tea, the waiter had to go into the kitchen to actually see what they serve and then we were told that there was only one breakfast available. There was a buffet that was obviously put out for the conference guests, but it was dry/no existent. My mom ordered a breakfast with scramble egg which they just dished up off the old buffet - I think it could have bounced if you dropped it on the floor, and my fried eggs were so raw you could see the plate through the white. They then started clearing the tables around us, banging all the crockery/cutlery and chatting as if we weren't even sitting there.
On checking out, the reception was full of the waiters crowding around the reception desk. Once they had finished messing around, the receptionist didn't even acknowledge that we were standing in front of them for at least 10 - 15 minutes. Once they did, there was no apology, no happiness or smiles, it was like they had a gun to their heads to even just speak to their guests. It was so disappointing that because of this morning, I only gave it 3 stars, which is a shame. I would have got a friendly receptionist in a backpacker for a quarter of the price. The lady standing with her (I think was a manager) didn't even look up to greet us.
I am in the industry, so maybe I am fussy, but for the price we paid I expected a lot more.
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- Also Known As:
- Atlantic Beach Hotel Melkbosstrand, Cape Town