After driving from the UK towards the south of France my partner and I stopped at hotel in Chateaux Déols. We decided to go out for an evening meal and chose to use the buffalo grill. As we approached the entrance we were met with an over flowing ash tray, lights around the car park were broken and it looked unmaintained. Still we were hungry and thirsty and decided to go in . We entered a completely empty restaurant thinking we would at least get good service. After being shown to the smallest table possible at the back of the restaurant we asked if we could move to a table near the window , which would also make the restaurant look busier for other potential customers ( basic business practice) . Our waiter was not enthusiastic , he seemed bored or even put out by our visit.
We placed our drink and meal order then waited approx 15 mins to get our drinks brought over . One of the 2 beers was warm ! . Not really acceptable as it was a basic drink, we approached the waiter and he begrudgingly replaced it with a fresh cold one.
We had ordered a burger but did not get asked how we wanted it cooked so when it turned up it was slightly bloody. The chips that came with the meal were so badly cooked that you could only eat half of them. We ordered 2 desserts that were very good .
The atmosphere in the restaurant was depressing as was no music playing until the dessert had arrived. The only noise in there was the sound of the computer fan that was whirring away.
We didn't get asked if we wanted anymore drinks although our glasses were empty during the main course. We never got asked if we had enjoyed our meal or anything else, so we left the restaurant as soon as we could regretting that we didn't just go into the MC Donald's that was situated directly opposite our hotel.
We understand about business, there are lots of restaurants to choose from in this area. On many levels this is one to avoid.
Having said this I have eaten in several buffalo grills before and they have been much better.
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