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“don't stay”

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Balletti Park Hotel
Los Angeles, California
Level 2 Contributor
3 reviews
“don't stay”
Reviewed July 18, 2012

Deferred maintenance, 1st room that they gave us was smelling, 2nd room was nice but the a/c thermostat was not functioning so we got cold and had to shut it down, then we sweat all night.
When I complained to the front desk they smiled and said " sorry ". this hotel. probably was nice 40 years ago. Breakfast was decent. Nice grounds and pool area. Hotel is away from Viterbo, got lost coming in and also got lost at night, coming back from the medievel town of Viterbo. The streets are all dark so we found some young people on the road and offered them 10euro to follow them back to hotel.

Room Tip: do not come
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hayimvitali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Pasadena
Level 6 Contributor
131 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed December 19, 2011

We had the most wonderful stay at Balletti Park Hotel. It is a beautiful location, the rooms were simple- but quite large, quiet and comfortable and the staff went out of the way to be helpful. The restaurants were both quite nice. On the whole- a very nice hotel!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level 6 Contributor
184 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed September 24, 2011

There are two Balletti hotels in the region. Dont get confused. You have the Balletti PARK and the Balletti PALACE. The Palace is located in Viterbo. The Park is located 10 minutes south of Viterbo. At first the place looks very clean and comfortable. For the most part it is. check in is quick and efficient. The room and bathroom were good in size. The shower, however, is very small with mildew starting to show in the shower edges Hot water is not a problem which is good. The A/C works perfect! Wi-fi speed has respectable speeds at all times. The TV is old and the channels available are limited and with poor reception There is a restaurant on site with sub-par eats. Edible but not enough to write home. Average lunch or dinner will set you back 20 euro for a two course meal (no alcohol ordered, just water). My biggest gripe... Bugs! They're not in the rooms but everywhere else. My mistake was to open the window for 5 minutes and that's all it took for all kinds of critters to fly in. You can see bugs stuck on the walls and curtains everywhere, not very pleasing. Another thing is that when you put up the "don't disturb" sign it means exactly that! I was almost forced out by noon so that housekeeping could come in. I only gave it three stars because the staff always smiled and were pleasant to speak with. They speak very good English. If looking for a room go to Viterbo unless you want to stay outside the city.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RDMWorldTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level 6 Contributor
397 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 500 helpful votes
Reviewed May 6, 2011

There is no reason to ever stay at this hotel, unless you are trapped because of business – some meetings actually take place here (like mine) – or maybe as you drive through Italy and for some reason and you car breaks down and you have no choice (otherwise, drive on). The positive here is that there is a lovely terrace in the main building with a nice view. There isn’t much else that is positive. This is the sort of place overrun with Europeans who want to take five weeks to sitting by a third-rate pool – and I imagine even most Europeans don’t want this-yet something must keep the place in business. The rooms are dismal, ancient, dirty, depressing – it makes no difference in the main building, or the “villa” buildings… I saw at least ten rooms. Maybe if I had five or six family members and wanted a large apartment-like space at cheap prices…. But no! Not even then. The rooms are mostly DEPRESSING. Some of the larger ones that are well lit can be considered bearable, especially if they have a private terrace, but everything is so run down and old, and moldy, that its hard to find merit. They make no effort at all to update. Awful torn bedding, temperature control that doesn’t work, no internet (no matter what they say) - hell can freeze over, and I still would not want to go back.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matars_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Martino al Cimino hotels

Geneva, Switzerland
Level 6 Contributor
508 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
Reviewed October 19, 2008

We arrived there after a 75 minutes transfer from FCO airport for a convention. Check-in was all right, as the room was, once I could get there: The elevator was one of the slowest I've ever experienced. But it seems we were lucky. Some other guests had to walk down 5 to 10 minutes to their room (and of course walk up then!)... So far things were all right. Until dinner arrived... One risotto (more or less OK) followed by ... pasta (terrible)! and then as main course a kind of awful cheesy thing. And the morning after the breakfast was frightful. Useless to say that the next dinner many went out (very nice trattoria at 50 metres). Those who stayed for dinner at the hotel got a treat: pasta and pasta (both terrible) and something impossible to describe as a main course. The two following days were very similar.
In short, stay there if you get a good bargain but do eat outside.

  • Liked — The view
  • Disliked — The dreadful food!
  • Stayed October 2008, traveled on business
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Swissdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level 6 Contributor
397 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 500 helpful votes
Reviewed August 4, 2007

If you have to go to San Martino, or Viterbo (and hopefully this is after you've seen most of the rest of Italy, because it doesn't rank high on the list of lovely Italian hill towns or Italian destinations), and you really insist on staying up on the hill, you may end up stuck with this place, as the only other option, a lovely bed and breakfast within the walls of San Martino, is likely booked. I don't see why you would want to stay more than one night in San Martino, charming tiny town as it is -but if for some reason you have to, or you have a conference or some other reason for being there, then prepare yourself in advance. Your experience here really depends on the expectations you come with.
Negatives
Rooms: Do not expect a four star, or, by (at least American standards), even a one star hotel. The images shown by other reviewers or sites are NOT reflective of most of the rooms at this establishment, only select rooms in main building have a bathroom that has been updated, and even so the rooms even in the main hotel are at best motel six level. But it gets worse. If you are unlucky enough to be stuck in one of the cottages, and its not facing the valley, but facing the regular road, you have to simply get used to the (literally) prison-like closet size setting. The cottage rooms facing the valley are generally larger - each a different shape and size and some can have nice balconies with a view that slightly make up for the dismal furniture and lighting and the agedness of everything you see. But that is their only saving grace, while the the cottages facing the roadway, away from the view are beyond dismal with absolutely nothing to recommend them. The one positive I can state is that they really do have a top notch cleaning staff who keeps these run down rooms clean. But other than that, the dinkiest dorm rooms in the US have better plywood furniture than this place. You get a bed, a nightstand and the bathroom from hell. The bathrooms have not been updated since the 60s or whenever the place was built. The shower was one you could barely stand in, leaking through a haphazardly attached folding door all over the place-and the torn towels seemed to date from the 60s as well. The god-awful red formica top sink area was chipped and depressing. The air conditioning did not function in four of our rooms- it makes noise, blows air, but no cool air. The canisters in these wall units have not been replaced in good knows how long. The beds are awful, unbearable to sleep in.
Staff: The cleaning staff were nice. The restaurant and server staff were lovely. The main desk staff, however, except for a very nice young gentleman who helped with computer-related problems and was their IT go-to-guy was simply NASTY. This was especially true for the woman who runs the desk most of the day and seems to rule the hotel. I could not find her smiling once, or being kind to a single guest. Mostly you stood at the desk being ignored by her if you were lucky, or snapped at if not. I've rarely seen a more rude self-righteous creature in the hotel or service industry. She was as rude to her co-workers, as she was to most guests walking up to the desk and the hotel was quite full due to a conference taking place there, so there was plenty of exchange on everyone's awful experiences with her. She could not be bothered to help with questions, or queries, and seemed very irritated with everyone. Her male coworkers were not much better - unfriendly, but at least not as rude. Keeping count of how long you were ignored at the desk before someone begrudgingly decided to deal with you was a favorite pastime.
Pool: The pool is small like a personal one, and a quite unappealing even when not overflowing with fifty kids, so imagine what its like most of the time in the summer.
Food: You don't want to waste your opportunities for great Italian food eating a single meal here. Do yourself a favor and go to La Pergoletta within the walls of San Martino - One of the best meals I have ever had in Italy was at this unbelievable local eatery.
Internet access: Pretty much a disaster - going in and out constantly - five minutes of access, followed by ten minutes of no access. And forget about the hotel desk staff caring a stitch about these problems.

Positives:
View: A nice view, although not majestic by any (Italy) standards
Terrace: Two huge terraces with plenty of seating provide a lovely spot to sit and enjoy the view.
People: Other than the desk staff, mostly kind local Italians.

  • Liked — View
  • Disliked — Rooms and desk staff
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Matars_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger, Norway
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 26, 2006

I toured Italy with my girlfriend in august 2006 for three weeks and this hotel was the worst we saw during the entire trip. We chose mostly moderately priced hotels (€100-150) and planned to stay at Balletti Park for three nights, but the experience of one night was more than we could take.

Making a reservation was not as easy as one should think. The hotel personell generally doesn't speak English, and when I called the hotel those on duty were not always able to communicate in English. Thus it took severeal calls, and two telefaxes before they managed to send confirmation of the reservation.

The location. Viterbo is roughly an hour away from Leonardi DaVinci Airport. Villa Lante and Parco dei Mostri within 20 min driving the hotel. Hotel sits in a relatively steep hillside in a residental area.

Getting there was a nightmare. We approched Viterbo from the North along the A1. Finding Viterbo was not a problem. But from Viterbo city centre to the hotel was a complicated task (no relevant signposts). After a couple of laps in the city centre, we surrendered and a very kind italian guy not only pointed out the right direction, but also drove directly ahead of our car nearly all the way to the hotel! You'll need a very detailed map (1cm:3km will get you nowhere) and preferably daylight to arrive here.

We had reserved an appartment with breakfast for €108 night. Well you couldn't relly call it an appartment. What we got was a room with two single beds, a bathroom and an extra sink in the bedroom. The room was in a 1970s style and had not seen a fresh coat of paint since. Interior was dark and very worn down. We complained that this was far from what we expected and negotiated a lower price to stay in the main-building (which was originally priced some €50 higher). Same story there.

Decoaration was old and worn down. An elevator so small it allowed one person with luggage or two persons at a time (either/or). In the hallway other guest had left trays with food leftovers, and the staff did not bother to remove it. The room had a TV-set (italian channels only) but the remote control didn't work at all. The TV-set must have been from the mid 1980s. The beds though relatively large, had mattresses with little knobs that held it toghether, and these things poked you in the back during the entire night. Outside in the evening there was some sort of concert, and they played really loud.

We decided to eat at the hotel restaurant. We arrived an hour before the restaurant closed. There was only a buffet - and need I say there was nothing worth eating when we arrived. Hot meals was cold, and cold food was warm. Nobody waited the tables and you had a choice of either red og white wine to drink. And the staff had alreday pulled out the cork from all the bottles at all the tables before the guests arrived earlier in the evening!! We didn't even bother to try to hunt down a waiter and try to complain. (beakfast had the same poor quality as the dinner)

The other guests were largely old timers. (Could easlily have doubled as retirement home (sarcasm)). I wonder why they put up with the poor service, horrible buffet and worn down, over-priced rooms? Is it because the hotel feature a pool area? Could be, but the pool is not nearly as big as the pictures available at their web-site imply . The next day we experienced that instead of a little peace and relaxation by the pool was impossible too, because there was this hotelentertainer that spoke into a microphone and his voiced towered out of a set of loadspeakers by the pool (couldn't understand what he was saying).

Needless to say we didn't even bother to dip our toes into the pool. We checked out. And left, with no intention to come back - ever. We had originally planned to stay at Balletti Park for three nights, as the pictures from the website seemed promising, with the pool area and all. We chose the Hilton at the airport (at more than double the cost) the last two nights before leaving for home.

Do yourself a favor, find a better place to stay! Overrated, overpriced and no service what so ever, is what they really offer here.

  • Disliked — the rooms
  • Tips/Secrets — Go elsewhere. Stay in Rome, at the airport, at the Autogrill Motel on the A1 near the GRA, or elsewhere. Hotels in a city (vs a village) generally have much better price/quality ratio
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank STN74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Balletti Park Hotel

Property: Balletti Park Hotel
Address: Via Umbria 2/2a, 01100 San Martino al Cimino, Viterbo, Italy
Location: Italy > Lazio > Province of Viterbo > Viterbo > San Martino al Cimino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in San Martino al Cimino
Price Range (Based on Average Rates): $
Hotel Class:4 star — Balletti Park Hotel 4*
Number of rooms: 134
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Also Known As:
Balletti Park Hotel San Martino Al Cimino, Italy - Province Of Viterbo

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