The room I stayed in this time was comfortable and cosy as usual. Full of horse-themed items which I find amusing. However the bidet in my toilet was leaking, and at the rate the hairdryer was working, my hair would probably only dry in 2 days. I asked for a replacement hairdryer unfortunately this huge hotel didn't have a single one but they did offer to send their technician. Not in the mood of having strangers hanging around in my bathroom at night, i relented to going to bed with wet hair.
Nevertheless, throughout my stay most of the staff were friendly and helpful, or so i thought. My nightmare began when I was checking out. One of the receptionist had made a mistake in communicating to me certain details regarding the hotel bill. The communication error had created a few problems for me, which would take quite some time to resolve, but I was ready to forgive and forget as i know at the end of the day I can take care of it anyway.
But what irked me the most was that the staff, in front of his manager, refused to confess that he had in fact communicated to me the wrong information, despite my repeated questioning to him the day before just to double check and confirm. I clearly remember asking more than once for confirmation, and he had given me incorrect information consistently.
What was even worse was the fact that the manager who came to 'help' solve the issue, had accused me of saying things that I did not say, apparently on how bad the hotel was. This was based on a short teleconversation he had with me the night before, when I rang up the front desk to get some information, which even had nothing to do with the issue at hand.
By this time I was very much upset that I had to waste so much time for an error caused by the hotel staff, and to add salt to the wound, have the manager conjure up stories to get his staff out of hot soup. I felt so insulted by the manager and consequently remarked that if he were to solve issues by resorting to bullying guests this way, no one would want to come back. It resulted in an apology, which I thought should have come a lot sooner.
Such a big spoiler, to an otherwise pleasant stay.
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- Also Known As:
- Palace Of The Golden Horses Hotel Sri Kembangan
- Palace Golden Horses
- Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor