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“Gracious and polite staff.”

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Palace of the Golden Horses
Ranked #1 of 11 Hotels in Sri Kembangan
Worcester, United Kingdom
Level 5 Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Gracious and polite staff.”
Reviewed October 21, 2013

I stayed at this stunning hotel for four nights when at a recent international conference. The building is impressive and if you are a horse lover then you will appreciate the horse 'theme' throughout the hotel. Life sized galloping horses in the forecourt of the car park and horses at the gates are only a taste of the horse emphasis inside. The marble floors have horses tastefully adorning the design as does the domed ceiling in the reception area. Many of the fittings have horse carvings and even the toiletries in the bathroom were in horse shaped bottles. While some of the decor had seen better days, the staff attention was good and the restaurant served an excellent range of European and Asian food at all meals. The bathrooms were well appointed with every necessity catered for and the lighting was excellent. The bed was extremely comfortable and the rooms a good size. My main criticism would be the poor light in the bedroom. The room was lit by a standard light, a table lamp and the bed side wall lights but this was not enough and this was impractical. There was good security at the hotel all the time and access to the floors was only by using a room key in the lift to activate the floor required. There was a well equipped gym and a large outdoor pool. While the hotel could do with a little updating nevertheless I would stay there again and receommend it. It is not close to the city centre but there is a large shopping mall within close proximity if needed.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Islay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, October 22, 2013
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations.

On another note, I have taken the time to discuss the lighting issue that highlighted with the department concern, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses. Rest assures that all comments will be taken constructively for improvement

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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674 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Gerringong, Australia
1 review
Reviewed October 21, 2013

My wife and I have just returned from a 5 day stay at this hotel. The whole experience was wonderful, from rooms to food to entertainment. Admittedly it is a little out of town but I was at a conference across the road within walking distance. The shuttle to town and the Mall was great and always on time. Had a great stay

Room Tip: We had a king bed in a standard room and it was lovely. The self contained suites were lovely also
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brinn2534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, October 23, 2013
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking time to provide your valuable feedback and we are delighted that you have enjoyed your stay with us. The team works hard to deliver a memorable experience and I am glad that we have done so on this occasion. We certainly look forward to welcoming you back to Palace Of The Golden Horses on your next visit.

Best regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batu Pahat, Malaysia
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 16, 2013 via mobile

5 star but hard to connect wifi, inside got cable to connect but need charge..5 star hotel outside look good...but in room still got mosquito...why?i like Pullman more..also the swimming pool no any life guard..when I check in also no place to let us sit or rest,to wAiting check in..

Stayed October 2013, traveled on business
Helpful?
Thank Atangzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, October 17, 2013
Warmest greeting from Palace of the Golden Horses!

It was our pleasure to have you as our guest and we appreciate your constructive feedback on your recent stay. We would like to extend our sincere apologies for the inconvenience and disappointment you had. We take pride in creating memorable hotel experiences for our guests and in this regard, we are regretful to learn of your experience. Please rest assured that the matters mentioned are duly dealt by the hotel team and ensuring them to focus on providing memorable experiences for all guests that stay at Palace of the Golden Horses.

Once again, our sincere apologies and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sri Kembangan hotels

Tirupur, Tamil Nadu, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 9, 2013

The room was not allotted to me during check in time..they allotted after two hours only for me...<stayed from oct 4-6 under the name senthil from india>...I never expected this service from a reputed 5 star hotel....apart from that everything is k...but quite far from KL city...if anyone want to relax then i strongly recommend this hotel...

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank senthilld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, October 17, 2013
Warmest greeting from Palace of the Golden Horses!

First and foremost, please accept my sincere apologies for the unpleasant experience you received during your recent stay. I appreciate you taking the time to share your experience and am very sorry that we failed to deliver on time.

Rest assured, this is not standard of service that the hotel is renowned for and I have taken the time to personally discuss the issues highlighted with the team members, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses.
Once again, our sincerest apologies and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.


Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 2, 2013

The worst 5-star hotel I have ever stayed.

This building looks nice from far yet it has shown 'old dame lost its shine'. I am disappointed by the service in your hotel. It is time to refurbish your hotel!!!

1. Dim lighting in deluxe room.
How could i work on laptop with only 1 desk lamp in the room? Called to house keeping department and technician came 45 minutes later. Requested for an extra desk lamp. Technician called to the person directly and he promised to deliver it 30minutes later. At last, I WAITED FOR NOTHING!!!

2. Bad service.
Being a so called 5 start hotel, you should have systematic way to check which rooms have cleaned but not knocking the door in the mid afternoon to ask the guest if the room has cleaned. It was an interruption when I was taking nap in the room. It is your responsibility to hold this but not the guest.

3. Make up the room??
The housekeeper only cleaned what is SEEN. Underneath of the tissue holder was a layout of dusk and the table was 'sticky'.


Overall I was disappointed from the stay.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ycindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, October 7, 2013
Warmest Greetings from Palace of the Golden Horses!

First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to your expectation.

Rest assured, this is not standard of service that the hotel is renowned for and I have taken the time to personally discuss the issues highlighted with the team members, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses.
Once again, our sincerest apologies and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 30, 2013

Stayed here for work. It's a little outside the city so unless you use the complimentary shuttle service it can make travelling to see the sights expensive.
The room appears quite dated.
Concierge weren't the most helpful.
The shower was cold - reception seemed uninterested when I reported it.
Billed as a 5* almost 6* - maybe in its day but certainly not now.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicky1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, September 30, 2013
Warmest greeting from Palace of the Golden Horses!

It was our pleasure to have you as our guest and we appreciate your constructive feedback on your recent stay. We would like to extend our sincere apologies for the inconvenience you had. We take pride in creating memorable hotel experiences for our guests and in this regard, we are regretful to learn of your experience. Please rest assured that the matters mentioned are duly dealt by the hotel team and ensuring them to focus on providing memorable experiences for all guests that stay at Palace of the Golden Horses.

Once again, our sincere apologies and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad
Level 6 Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 27, 2013

Great piece of service along with redefining luxury in malaysia. The rooms were clean and the breakfast had great variety of food. It was a great experience and i am looking forward to staying with you on my next visit to malaysia

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manish_tekchandani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, September 30, 2013
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace of the Golden Horses

Property: Palace of the Golden Horses
Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Sri Kembangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
Reservation Options:
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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