Stayed from 23-25 Aug under complimentary stay voucher. Checked in at 4:15 pm, was told the room was not ready. No smile or greeting from reception staff upon arrival at front desk. Was given a welcome drink, but the lounge was packed with people who attend a function on that day.
Dropped luggage at the concierge, got the room at about 5pm, but luggage was never delivered until I have to give them a reminder call. Room is clean, just need serious renovation. Shower screen cannot shut properly, water spilled to the bathroom floor. Only a handfull of TV channels are watchable, the rest with poor reception quality. Had dinner at the Kin no Uma restaurant, the staff took my order wrongly. But food quality at this restaurant is good. Didn't make up our room on 2nd day, have to call for towel change, took them more than half hour to deliver them, they just brought bath towels only, not the whole set. No bathrobe and slippers in the room. May be free room doesn't include them. Had breakfast buffet on the 3rd day, food quality is nothing to shout about. However, the service provided was shockingly bad. Some kids were playing around with the silverware on an empty table, they put them into their mouth. The waiter didn't see it, but when he come over to prepare the table, he just rearrange the silverware on the table, the correct procedure is if the silverware had been disturb, they should be sent for washing. Before I left the restaurant, I drop those disturbed silverware on our table so that they get to clean them.
In short, this hotel doesn't deserve the 5 star rating (used to be 6 star). I had stayed in many boutique hotels before and there services are far more better.
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- Also Known As:
- Palace Of The Golden Horses Hotel Sri Kembangan
- Palace Golden Horses
- Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor