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“Great weekends with my family. Food superb...”

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Palace of the Golden Horses
Ranked #1 of 11 Hotels in Sri Kembangan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great weekends with my family. Food superb...”
4 of 5 bubbles Reviewed July 26, 2013 via mobile

Good value for money.
Delicious foods...I had my wonderful dinner with my family at Carousel and Kino Uma Restaurant.
Friendly staff.
Wonderfull view at lakeside.
Water taxi was good..from the hotel to the other side of lake.
The shopping complex also nearby.Very convenience.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muhamad N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 30, 2013
Dear Mr. Muhamad,

Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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657 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Brighouse, United Kingdom
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed July 15, 2013

This place is huge and the decor is unbelievable. The attention to detail is simply amazing. The rooms and bathrooms are a decent size and clean. The hotel food is OK, the Chinese restaurant wasn't worth the money and you can get far better street food. Plenty of choice at breakfast and the cafe served nice sandwiches. The pool looks as though it was a bit of an after thought but great for children. The area next to the pool looks run down and needs a touch up and the towels look as though they have been used for years. The trip across the lake was pleasant but the water taxis don't run on time. The Wellness Hotel is shabby and really not worth a visit. This place would have been magnificent when it first opened. All in all though I would visit again for a short break.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hagghill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 31, 2013
Dear Sirs,

Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your stay here with us.

We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 14, 2013 via mobile

It is definetely not an international hotel. Rooms were very dirty, the interior was worn down and the smell was not good.
The carpet floor in the lobby area as well as room had not been vacumed for many days and there was litterally dirt, paper, hairballs and "things" everywhere. I went down to the reception and asked them to make sure the room was vacumed when I returned from the city. They said "yes, we will do". When I came back in the evening nothing had happened.
Next day we checked out and went to another hotel in KL.
If you are used to a certain standard (not necessarily luxary), I would not recommend this hotel.
Regards from a Business traveller.

Stayed June 2013, traveled on business
Helpful?
2 Thank jeknud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 31, 2013
Greetings from Palace of the Golden Horses!

First and foremost, please accept our sincere apologies for the unpleasant experience you received during your recent stay. We appreciate you taking the time to share your experience and your expectation which was not met.

Rest assured, this is not standard of service that the hotel is renowned for and I have taken the time to discuss the issues highlighted with the team members, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses.
Once again, our sincere apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sri Kembangan hotels

Kuala Lumpur, Malaysia
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed July 7, 2013

The outlook of the hotel look grand and posh. However the rooms are badly maintain. Stain on walls, electrical outlets that trip the power supply for the room. Bed that are uncomfortable. The list could go on and on. How did this hotel win the Luxury Golf Hotel awards?

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ericcpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 31, 2013
Greetings from Palace of the Golden Horses!

First and foremost, please accept our sincere apologies for the unpleasant experience you received during your recent stay. We appreciate you taking the time to share your experience and your expectation which was not met.

Rest assured, this is not standard of service that the hotel is renowned for and I have taken the time to discuss the issues highlighted with the team members, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses.
Once again, our sincere apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed June 29, 2013

Thehotel looks huge and posh at first glance. However the experience staying in it isnt as amorous a it looks on the outside.

Check in was very slow. We waited for hours.

We are supposed to have an extra bed but it came only on the second day. So two of us got to sleep on one bed for the first night.

Our friends in the other room did not have towels for one day.

They forgot to give us bathroom floor mat on the third day, after they removed it for cleaning. I rather they not send it for cleaning.

Some lamps do not work at all.

I feel that this place seriously needs some large scale maintenence if they want to continue getting in business.

Some plus points: the pool looks fun to swim in & for children to play
Buffet food was in time & never delayed.
The waiter gave us complimentary fruits on our last night.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trav3llingGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 31, 2013
Greetings from Palace of the Golden Horses!

First and foremost, please accept our sincere apologies for the unpleasant experience you received during your recent stay. We appreciate you taking the time to share your experience and we apologise the shortcomings which did not met your expectation.

Rest assured, this is not standard of service that the hotel is renowned for and I have taken the time to discuss the issues highlighted with the team members, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses.
Once again, our sincere apologies and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala lumpur
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Warm service..gud food at carousel restaurant. Cinematic view. I have ample rest here...some view like u.ve been to india castle ...I think it look historical too. They have free charter to mines resort shoppin complex.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunga E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 30, 2013
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 10, 2013

My friends and I attended a friend's wedding lunch...the waitresses who serve the food never show their professionalism when serving us. They did not even appologise after spilling our drinks but showed a dark face to us like we owe them millions. The more angrier event was the check in hotel room part. We are suppose to check in at 2pm but we waited until 5pm. What kind of service is this when u call yourself a high class hotel...

Room Tip: choose other hotel...
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Service
Helpful?
2 Thank yeehua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, August 30, 2013
Dear Yee Hua,

First and foremost, please accept my sincere apologies for the unpleasant experience when you attended the event recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation.

Rest assured, this is not standard of service that the hotel is renowned for and I have taken the time to personally discuss the issues highlighted with the team members, ensuring the team focus on providing memorable experiences for all guests in the Palace of the Golden Horses.
Once again, our sincerest apologies and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Regards,
Francis Alberto
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace of the Golden Horses

Property: Palace of the Golden Horses
Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Sri Kembangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
Reservation Options:
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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