The possums apartments experience was terrible. It was nothing like the pictures on their website. I was going to book through Wotif but decided to call the owner Don direct. He recommended the Potters spa suite for me and my daughter. I asked about the complimentary offer on Wotif of a bottle of champagne. He said that he would include this. I gave my credit card details and he deducted the money straight away even though I was booking a month in advance. I was surprised at this but at the time did not take issue.
My daughter and I were devastated when we arrived as had been so looking forward to our first visit to Tassie. The cabins are all in very close proximity to each other so no sense of privacy and the potters is right adjacent to the hosts residence. The whole time we never sighted the owners and our only contact was via my phone. The space was so poky and no views at all and as suggested on the website. To see the view you would need to walk down the very steep driveway and down the road a bit. The pictures on the website also had a coffee machine which was non existent when we arrived.
When I called the hosts later in the afternoon to discuss how misrepresented the accomodation was and would we at least be able to get a partial refund as my daughter and I would have to find alternative accomodation. We were told there is a no refund policy. We were told that they were intending to provide a bottle of champagne and that the coffee machine pictured had broken the week before. We stayed/endured for two nights but never saw the champagne.
There was much evidence that the hosts are cheapskates and not prepared to provide anything but the mere basics. I found the female host Nola to be so defensive and not at all taking on board what I was saying. I mean to say if they said they were going to have a bottle of wine then how much effort is that. When we first arrived I phoned as they were not there and Nola said they were out but had left the door open.
As well the spa bath leaked badly and the towels had a dreadful musty smell. The outside area was filthy and the gardens badly needing attention. The feeling driving up the steep driveway was one of losing traction and the tiniest parking area. Any sense of privacy gone.
I felt really ripped off due to the misrepresentation and even tempted to take further.
As well there was a real sense of isolation from Hobart. We ended up booking into a hotel using the mystery wotif deal and finished our visit to Tassie at the Hobart Mercure [for a fraction of the cost of Possums]. Yes it was a bit more noisy down in the city but I slept so much better in cleaner and comfortable surrounds and first class staff and so nice to be able to walk anywhere in the city. I will say though that I loved Hobart and the people of Tassie. Just a shame about the accomodation issues but will know better next time.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Travelocity, Hotels.com, Ctrip TA, Booking.com, Cancelon and Hotwire so you can book your Possums Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Possums Apartments Lindisfarne, Tasmania