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Reviewed May 24, 2015

Sea water pool is good, food is really good, we booked a week "zen" which included 4 massages booked together as half day (they gave us our planning on arrival and you can swap things around), a day, 6 nights 5 days treatment half board, for less than £1000 for the week.
Sea view room, and the location outside the hotel is really great, so you can enjoy the Med, the pyrenees, walking, the "outdoors".
Definitely helps if you speak French, the hotel bar was closed every afternoon but we went to local villages instead, definitely no luxury but average.
We asked for a kettle for our room which we got overnight,
Bathroom dated, but overall clean, some staff more pleasant than others ..
Overall the hotel needs some tlc and the spa needs some warmer special touches for sure ... Enjoy Collioure !!

Room tip: Room 4004 has a good view
Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Fabou1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2014

We stayed for a week due to a time share swap. The quality of the hotel was well below that of the one we were swapping from. The rooms and bathrooms are simple but need work. There were cracked tiles in the room and bathroom and no shower curtain. The common areas are also very plain. On the positive side the rooms were clean and serviced well.

The spa is very out dated and seems to have had no investment in years. The pool area is not very welcoming and again cracked tiles. It is like a public pool area.

However, the real disappointment was the spa treatment. We had to take a 15 session treatment plan which cost E349. Half the ' treatments' are group water class exercises, there were a waste of time. There were three seaweed treatments which were fine and 4 water massages which were not. They seemed to be in a rush to get them over with and despite the fact they should be 15-20min one was only 10min as they seemed behind schedule. However, they were hardly massages and not like anything we have had prior to this. As you have to take the spa option in my view it is a rip off!
They are stuck in the 1970s and the rest of the world has moved on. I would give this place a miss.

Date of stay: October 2014
Trip type: Traveled as a couple
4  Thank ManFromLondon186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2014 via mobile

An amazingly 'couldn't care less' attitude at the end of the season!
Could we check on earlier than 4 pm?
No
(Even though the hotel was half empty)
Could we have an ashtray for the balcony
No
(They said yes, but it didn't show up!)
Could I have a new light bulb for the bedside light?
No
Not for 2 days anyway!
Restaurant meals very expensive
(Especially when compared with the €19 euro menu available at the Michelin started Le Fenal just down the road!)
No tea/coffee facilities in the room
Very little in the way of complimentary toiletries in the room.
And .... Most bizarre of all ... A complete refusal to allow me to pay for extras and meals until final checkout! Why?
Disappointingly unwelcoming where clearly the customer's wishes come a LONG way down the priority list!

Date of stay: October 2014
4  Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2014

Boyfriend and I were there for a week, and we hail from North America, so the spa was very disappointing. You are required to book at least 3 treatments as part of your stay, and we tried it out the first day only.
First treatments was being covered in algae. The spa rooms had chipped tiles, and very poor lighting. I was not wearing my glasses, but my partner notices beetles and other bugs in the room with him, probably attracted to the algae. The spa smelt awful because of this; just sea water and algae with very poor ventilation.
Other treatments that stood out included 'Jets sur le Mer' (or something like that) which ended up just being a Senior's water aerobics class with a water jet in front of you. There is also a 'Jet Douche' which involves being told to stand at the end of a dimly lit, short tunnel, where an individual wearing a heavy apron sprays you down with what could only be described as a fire hose. It was more water-boarding than spa treatment. They do ask you about pressure and temperature, but even still, I was left with welts. The actual massage was the only redeemable spa treatment that we tried. A lot of this could just be different cultural expectations, and perhaps the indigenous french may find it pleasant. Needless to say, we did not show up to our remaining 'treatments'.
The staff were friendly. Not a whole lot of English (a few individuals, but they are in the minority, especially in the spa), but the broken english we had from our elementary and high school days in Canada was enough to get by; they seemed pleased that we tried to speak french.
The food in Banyuls s/l Mer was palatable, but monotonous. We were pretty tired of it after day 3 (again, specific preferences - we generally prefer spicy, flavourful food. If your palate tends to the tame, then you may enjoy yourself). There are several restaurants but they all have very similar menus, so not much in way of variety. The town itself is pretty, with nice views.
The rooms were simple, but tidy. The receptionist gladly changed our room from two twin beds to a queen upon request. The smell though in the bathrooms was still sea-water and algae.
All in all, DO NOT stay here. A previous review saying more Hostel-Hospital than Hotel is accurate. The necessary spa purchases, and the run down look of much of the hotel in dire need of a renovation make this a definite no-no.

Room tip: Just don't book a room, at all.
Date of stay: June 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Allison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

I booked into the hotel which looked like a 1970's prefab but as the location was so good I decided to continue the Bed room and the bathroom looked and smelt like an
Underfunded health clinic. The staff are not at all helpful.leave it out of your holiday itinary if you can

Date of stay: September 2013
    • Value
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3  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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