We stayed in Sol Cayo Guillermo in January 2011. Its not our first trip to Cuba and honestly is not the best. We bought the package through Sunwing Vacation and let me tell you that Sunwing flight to and from Cuba was amazing- the best service ever!!!
We arrived very late at 10 pm but the staff at the reception was very nice and polite and they told us to leave the luggage at the front desk and go for dinner since the buffet was about to close.
Our room was clean and tidy when we came in. The maid came every day and did good job providing she has 12-16 rooms to clean a day, so don’t expect perfectly clean mirrors and sinks.
(I want to mention that we exchange some money to cuban pesos upon arrival in the airport: you will save around 5 pesos on $100 dollars).
The beach is nice. It was windy almost every day so there was lot’s of see weeds on the beach every day, which tarnished the view a little but in general the ocean there is great.
Now a little bit of dark paint:
1.the weather was not the best due to the cold front so we wanted to spend more time at the pool and let me tell you i almost snapped when we could not get a chair at the pool for the third day in the row. It has to be a policy in the resort that if the chair is not being used for 1 hour they should remove the towel from it to let someone else use it. People just leave the towels on chairs for days on them.
But there is a system you should know: there is a some sort of life guard who is hanging around the pool doing many things but “lifeguarding” (so don’t leave your kids on their own at the pool). After laying some time on the concrete (including my kid) I got angry and approached the guy dropping a couple of f... bombs on him, asking who are responsible for the pool chairs here. So he explained me that they are very short on chairs but just for me he could do a very big favor and bring me the chair from the beach. And apparently they have extra chairs stacked behind the gym building or at the beach but its not his responsibility to inform this people who are nicely spending time on the concrete because thats his main tipping income. Wow! I got angrier!!! He saw me looking for chairs around the pool many times but never offered his “lifeguarding services”! Well, this particular situation will keep me away from this resort.
2.For all coffee lovers- this place is not for you. To get a cup of good coffee even during the breakfast is a challenge. They have to run to coffee makers ofter to the bar (but i give credit to the buffet staff for never denying request to get coffee for us).
By the way, don’t be afraid to drink hot beverages from plastic cups-its normal (even in the morning).
Now about tipping... I consider myself a generous tipper. I left tips almost every meal in buffet, every day for the maid (2 pesos if you want sheets to be changed) and lots of tips at the bar and the beach. But don’t forget to tip gardeners: for one peso they can open you a coconut or make a nice figure from leaves. One guy used to leave a red flower every morning in our door lock- i guess it was for my wife (and i did not feel bad for tipping him). Some entertainment guys are awesome, we should not forget them. But the main rule of tipping is: service before tips.What i did not like is when every time you go to the buffet you will see plates for tips in front of everyone: the guy who fries bananas, the girl who cut meat, the guy who fries meet, the guy who does pizza etc.etc. If you want something from them but don’t tip- they look at you like you offended them.
This resort is not for young peoples who love to party. Which is a good thing for us, especially for parents with small kids and older couples. There is no noise and very kids- friendly staff.
If you like FISHING bring your rod with you. One mile from the resort is a very good spot for fishing on the rocks (close to horse back riding trail). Had lots of fun fishing there and met great cuban guy who gave me very big see shell and I gave him my rod and baseball hat.Use raw shrimps as a bait (from buffet).
Let me mention some names of some really awesome guys: Juan Carlos and Pino- great entertainers. Ariel- our water, great and hardworking guy.
- Official Description (provided by the hotel):
- Four star all inclusive resort with 268 rooms. Located in Cayo Guillermo, Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons. 268 Rooms: 135 standard, 96 standard ocean view, 37 superior standard, 3 dining restaurants (buffet), 4 bars. An incredible natural paradise. ... more less
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- Also Known As:
- Sol Cayo Guillermo Hotel Cayo Guillermo
- Sol Hotel Cayo Guillermo
- Cayo Guillermo Sol Hotel
- Sol Cayo Guillermo Cuba