We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK! but not always...”
Review of Sol Cayo Guillermo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Sol Cayo Guillermo
Ranked #4 of 7 Hotels in Cayo Guillermo
Reviewed February 6, 2011

We stayed in Sol Cayo Guillermo in January 2011. Its not our first trip to Cuba and honestly is not the best. We bought the package through Sunwing Vacation and let me tell you that Sunwing flight to and from Cuba was amazing- the best service ever!!!

We arrived very late at 10 pm but the staff at the reception was very nice and polite and they told us to leave the luggage at the front desk and go for dinner since the buffet was about to close.
Our room was clean and tidy when we came in. The maid came every day and did good job providing she has 12-16 rooms to clean a day, so don’t expect perfectly clean mirrors and sinks.
(I want to mention that we exchange some money to cuban pesos upon arrival in the airport: you will save around 5 pesos on $100 dollars).
The beach is nice. It was windy almost every day so there was lot’s of see weeds on the beach every day, which tarnished the view a little but in general the ocean there is great.
Now a little bit of dark paint:
1.the weather was not the best due to the cold front so we wanted to spend more time at the pool and let me tell you i almost snapped when we could not get a chair at the pool for the third day in the row. It has to be a policy in the resort that if the chair is not being used for 1 hour they should remove the towel from it to let someone else use it. People just leave the towels on chairs for days on them.
But there is a system you should know: there is a some sort of life guard who is hanging around the pool doing many things but “lifeguarding” (so don’t leave your kids on their own at the pool). After laying some time on the concrete (including my kid) I got angry and approached the guy dropping a couple of f... bombs on him, asking who are responsible for the pool chairs here. So he explained me that they are very short on chairs but just for me he could do a very big favor and bring me the chair from the beach. And apparently they have extra chairs stacked behind the gym building or at the beach but its not his responsibility to inform this people who are nicely spending time on the concrete because thats his main tipping income. Wow! I got angrier!!! He saw me looking for chairs around the pool many times but never offered his “lifeguarding services”! Well, this particular situation will keep me away from this resort.
2.For all coffee lovers- this place is not for you. To get a cup of good coffee even during the breakfast is a challenge. They have to run to coffee makers ofter to the bar (but i give credit to the buffet staff for never denying request to get coffee for us).
By the way, don’t be afraid to drink hot beverages from plastic cups-its normal (even in the morning).
Now about tipping... I consider myself a generous tipper. I left tips almost every meal in buffet, every day for the maid (2 pesos if you want sheets to be changed) and lots of tips at the bar and the beach. But don’t forget to tip gardeners: for one peso they can open you a coconut or make a nice figure from leaves. One guy used to leave a red flower every morning in our door lock- i guess it was for my wife (and i did not feel bad for tipping him). Some entertainment guys are awesome, we should not forget them. But the main rule of tipping is: service before tips.What i did not like is when every time you go to the buffet you will see plates for tips in front of everyone: the guy who fries bananas, the girl who cut meat, the guy who fries meet, the guy who does pizza etc.etc. If you want something from them but don’t tip- they look at you like you offended them.
This resort is not for young peoples who love to party. Which is a good thing for us, especially for parents with small kids and older couples. There is no noise and very kids- friendly staff.
If you like FISHING bring your rod with you. One mile from the resort is a very good spot for fishing on the rocks (close to horse back riding trail). Had lots of fun fishing there and met great cuban guy who gave me very big see shell and I gave him my rod and baseball hat.Use raw shrimps as a bait (from buffet).
Let me mention some names of some really awesome guys: Juan Carlos and Pino- great entertainers. Ariel- our water, great and hardworking guy.

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank miko1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (4,030)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,190 - 2,196 of 4,030 reviews

Reviewed February 6, 2011

me and my partner visited this resort in december 2010..
i was unsure what to expect because we had read reviews on the resort, and people were saying bad things about it.. well i just want to say that i had a fantastic relaxing time here!
food: i noticed that a few people have moaned about the buffet doors opening 10 minutes later then they should have.. didnt find that at all, infact me and my partner went down to the pool at 7:15 one morning and decided to have a early breakfast but we noticed that it wasn't 7:30 so we got a drink at the bar and waited.. we couldnt believe that people were trying to get into the restaraunt at that time when it clearly states what time it opens..there nmust have been 4 people trying to open the door before they realised it was locked(due to the fact it wasn't 730) and a member of staff opened the door for them and we went in laughing because nothing was ready because they wernt due to open for another 10 minutes!and the same people who tried to get in were moaning that nothing was ready haha! i thought that the food was great to be honest!

the staff were amazing, especially the gardners, if you said hello to them and spoke for a minute then there was a coconut and a flower waiting outside our room everyday!
my favourite staff were joni who did the main bar between 11pm and 6am,such a friendly man and happy. and william who worked in the buffet restaurant, very efficiant member of staff! i think the only member of staff who needed to smile more was the toastie man haha.

evening shows were good, i know the dancers put a lot of practice into there perfomances, as we made friends with archie(a dancer). and they would carry on practicing gone 3am.... now thats dedication for you!

we met some great people there and i would really consider going back in the very near future
so anyone reading this please please ignore the other comments, there used to blackpool beaches and resorts not caribbean!
and the beer is great,dont be put off by the plastic cups,order 4 of them and your golden

  • Stayed: December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank wills58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2011

Just wanted to have our say on this hotel / holiday as very upsetting to read neg reviews (even though aware people have there own opinions)! We stayed for 2 weeks 09 -23rd Jan and had a great time. Hotel in general fine - good layout - was much bigger than what we thought, different bars / restaurants which you can be served at. We ate at both al a carte restaurants and especially liked 'don guillermo' one, couldnt quite believe that we didnt have a bill at the end if you know what i mean! Stayed in Room 220 this was fine no problems with cleanliness / bathroom - shower really good and powerful. Staff on the whole very helpful, found no problems with the restaurant staff always assisted you as much as they could. Not once in the two weeks did we come across them standing around, they are very busy and in our opinion done an excellent job. Whilst on the subject the only raw / uncooked food we witnessed was what you needed to choose before it was cooked to your liking. Loved the omelettes at breakfast! Occasionally at the beach bar you would be served by staff that wasnt smiling and not communicating with you but so what! a holiday is not just based on a couple of workers that were probably having a bad day (and i stress couple). Honestly some people - just no pleasing. We went on the caribbean cruise trip in our second week and had a great day out, yes it did seem expensive before we went but turned out to be great value. Would of liked to have gone to Havana but in our eyes this really was expensive - although this did include 2 nights stay there (which we didnt really want to do)! Weather was fine 9 sunny days out of 14 cant be bad, we were still much happier to be there than at home put it that way. Night time entertainment was ok - but just ok! - quite often we were shattered by 10pm and just wanted to go back to our room. Anyway just wanted to have our say as before we went we read bad reviews and wondered what we had let ourselves in for. Please keep an open mind and enjoy your holiday - we would go back there tomorrow if we could.

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lisa-and-Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2011

It was our first our first visit to Cuba and we could not have wished for a better hotel to have stayed in. The staff were extremely helpful and the rep was great. Carlos was fab in the rum bar in the evening. Food was good and we found the chiefs could not do enough for you. The restaurant was clean and air conditioned. The beach was paradise and would recommend a daily trip on the hoby cat. The rooms were clean and spacious with a fridge and air conditioning. Did not see too many shows due to going to the rum bar every evening but the shows we did see were good. The entertainers really try hard to make sure everyone has a good time throughout the day and evening. Bar staff were very good and would always be very welcoming. My only complaint would be those holiday makers who only go on holiday to moan about everything about the hotel and just bore you to death with their whinging,

  • Stayed: September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lissa63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2011

Was so looking to this holliday and it was a total let down. Food was awfull, it was cold and reheated from day previous, had to get our own cutlery on more than one occasion as the staff were standing about doing nothing. Plastic tumblers at the bar instead of glass but in saying that i can understand when people leave broken glass lying where they have smashed them. The majority of the staff were realy nice and freindly, night life was so like Butlins, went back to room early most nights as it music was so loud you couldnt hear youself think. If you want to go on any of the trips take plenty money as they are really expensive. the rep Hector is a gem really good guy and very informative, we got a lot of info about Cuba from him. We were there for 2 weeks and wanted home after 1

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sheeks54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2011

Hotel layout was good, rooms ok size with fridge and TV would have been nice to have teamaking facility. Quality of food very poor lot's of choice if you don't mind eating the same thing every day and mostly lukewarm or cold plus having previous night's leftover's served for breakfast ( who in their right mind eats cold congealed veg for breakfast). On a couple of occasions food was not even cooked properly and to have rice sitting on what should have been a hotplate but as far as we could see was not switched on is downright asking for trouble quite frankly am surprised no-one came down with food poisioning having said that I presume a lot of people had dicky tums as the ladies up from the bar got quite smelly on occasion. What can I say about the entertainment !!!!!!!! of the 14 nights we were there we did have 2 nights that were good but on the whole it was like something out of Hi De Hi and BINGO ????? that would have been bad enough but was so loud and could not understand what was being said because of this, we ended up going back to our rooms to escape from it. All in all a very disappointing holiday, one that we had been so looking forward to as this was our first trip to Cuba. On a positive note Hector the Rep was great and the staff were a friendly bunch we did have some laughs with the girls behind the bar.

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lilebet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2011

we arrived at this hotel for our first holiday in cuba,and because it was cuba we didnt expect luxury,what we did expect,was a modicum of service,we didnt get either.the staff with a few exceptions werent bothered weather they served us or not.beach waiter took and order for drinks,went away and we never saw him again! he resataurant ran out of spoons etc and the soup bowls were chipped and dirty,some of the food was lukewarm,the breakfast staff werent bothered if they served you or not.we arrived back at our room at 4pm for a snooze,only to find the room hadnt been made up,i rang reception,we waited an hour made the beds ourselves,then waited another hour for toilet roll and bottled water! the canadian guest next door has smoke from aircon unit and reported it 5 times before anything was done! we were told that this was cuba and that as it was poor allowances had to be made,well we have been to kenya which isnt exactly wealthy but the staff there managed to provide a service and seemed happy when doing so.i understand this hotel is cutting back on staff so maybe that is why the morale is so low,but that isnt down to us it is down to the sol chain.to the people who say that this hotel is wonderful,all i can say is that you must be easily pleased or havent travelled much.on the plane back to the uk quite a few people were unimpressed.perhapswe have been unlucky on our fisrt trip to cuba,but we have been to a lot of places around the world including 2 star hotels etc andhave had better holidays.we wont be returning to this hotel or cuba! which is a shame because we have had other holidays and put good reveiws on here,and it gives us no pleasure to write a bad reveiw like this one .

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sharpyDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cayo Guillermo
0.8 mi away
IBEROSTAR Daiquiri
IBEROSTAR Daiquiri
#2 of 7 in Cayo Guillermo
4,015 reviews
13.4 mi away
Memories Caribe Beach Resort
13.2 mi away
Hotel Playa Coco
Hotel Playa Coco
#10 of 12 in Cayo Coco
2,139 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Iberostar Playa Pilar
Iberostar Playa Pilar
#1 of 7 in Cayo Guillermo
1,167 reviews
0.4 mi away
Melia Cayo Guillermo
Melia Cayo Guillermo
#3 of 7 in Cayo Guillermo
4,381 reviews
1.3 mi away
Sercotel Club Cayo Guillermo
Sercotel Club Cayo Guillermo
#5 of 7 in Cayo Guillermo
568 reviews
Show Prices
Show Prices
Show Prices

Been to Sol Cayo Guillermo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sol Cayo Guillermo

Address: Cuba
Phone Number:
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Cayo Guillermo
Price Range: $121 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sol Cayo Guillermo 3.5*
Number of rooms: 264
Official Description (provided by the hotel):
Four star all inclusive resort with 268 rooms. Located in Cayo Guillermo, Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons. 268 Rooms: 135 standard, 96 standard ocean view, 37 superior standard, 3 dining restaurants (buffet), 4 bars. An incredible natural paradise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cancelon, Expedia, Prodigios Interactivos SA, Hotels.com, TripOnline SA and Evoline ltd so you can book your Sol Cayo Guillermo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing