We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Another holiday but with reservations”
Review of Sol Cayo Guillermo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Sol Cayo Guillermo
Ranked #4 of 7 Hotels in Cayo Guillermo
Reviewed March 9, 2013

Back at the Sol once again, another excellent holiday which unfortunately this time was marred by the poor quality of the food in the Bain Marie. We are surprised that there has not been more comments about this.

The vegetables were cooked an-dante which is not to our liking being “crunchy” we like our food cooked thougherly, which in past holidays they had been. They were only warm and with the air conditioning on by the time you were half way through your meal they were cold. There was only one occasion that jacket potatoes were available otherwise “no potatoes” just lots of rice and over cooked French Fries.

The meat in the Bain Marie was of much lower quality than previous and the carvery never really hit the mark for choice. Whole chicken was there quite frequently.

On the salad bar seafood was scarce and no sign of raw onions or much lettuce.

On this occasion there were quite a few small children most of whose parents let them get their own food. Some could only just reach the food in the Bain Marie, which they managed on occasions to spill. Not the hotels fault, parents are responsible for their children and they should have been more closely supervised.

The staff as always were fantastic and we can’t thank them enough for their friendship and attentiveness to our every need especially in the restaurant and bar.


Met at the airport by hotel staff and tagged up it was just a pity that the room key was not also issued at the same time as last year but getting the key on arrival at the Sol did not take too long and the refreshing drink on arrival was most welcome. Another good feature was again being able to tag your luggage, which on arrival at the Sol, was delivered straight to your room.

The Sol manager was on our coach from the airport, which was a nice touch, and he told us if there were any problems to “come and see him”. We did on one occasion as did some of the other guests about the food and he said, “the money was there but he could not get the supplies”.

The entertainment team as always worked there socks off but we think (as most of the guests are English speaking) that they should have more universal music. Cuban music is ok in small doses but for us too “loud” and not understood even though we speak some Spanish.

The returning guests dinner this year was very good, unfortunately it was not graced by anyone from management or customer service.

It was good to meet other guests who we have had the pleasure of getting to know on our previous five holidays at the Sol, and that includes some Canadians.

Will we go back again, the jury is out? It all depends on future reviews on this site.

And now for the airline, cabin staff on both flights were good but being down graded to Airtours from Direct travel both owned by Thomas Cooke was very disappointing. In the past we have had 20k of luggage allowance, Airtours is only 15k and you do need 20k for a two weeks holiday. Yes you can buy extra luggage allowance but why should you when another part of Thomas Cooke get 20k on the same flight? We cut back on what we took, were just in on the way out and even allowing for all the things we left / used such as tooth paste, shower gel, suntan lotion etcetera we were 3k over on the way back. At check on departing we were told it’s 15k and that’s it. It cost us 75 Cuban convertibles for the extra 3k.

And you cannot take any liquid through at all in your hand luggage so one bottle of rum was given to our hotel rep and the juice and water given to us by the hotel for the journey had to be either drunk before going through or dumped.

For those who like a smoke, there is no longer a smoking area in the airport at Cayo Coco, some did manage one in the old smoking area which was roped off, but from April we were told it is defiantly” no smoking” so get your fix before going through customs.

Paying for duty free in Cayo Coco is in either convertibles or credit card, they do not take pound notes, and there is an exchange desk in departures just in case you need convertibles.

I would like Thomas Cooke to explain how come the measly 15k when there were some on the same plane not flying under Airtours who had 20??

Room Tip: All rooms are good, if you want quiet, there are some nice rooms with views of the sea.
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank bottleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this reviewResponded March 11, 2013

Dear guest,
Thank you very much for your comments, we sincerely consider them very useful for our job. We have found a lot of opportunities for improvements. Every client´s comments is very important for us and that is why we thank you once again. Due to a technical reason we can not put the room key in the envelope at the airport, we think we do a check in, and quite effective.
It is also true that for seasonal reasons we do not have lettuce and onions but we hope to recover soon, my sincere apologies for this, we are well aware of it.
It is nice to know that you had an overall lovely relaxing holiday and that you will return. Hope to meet you here next time.
Sincerely,
Luis.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (4,035)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,615 - 1,621 of 4,035 reviews

Reviewed March 7, 2013

Stayed here for 3 weeks Feb 8th-March 1st. It is basically a large, all inclusive holiday camp & once here....unless you do excursions - there is nowhere to go outside for about 40-50 miles...not a shop or bar anywhere.

If you like 5* luxury hotels...do not come here. This is really a holiday camp with everything you could wish for....but a 4* holiday camp I would say. There are lots of children here.

Excellent food with a choice of something for everybody....and you couldn't fault the food, bars or the service...it was all tip top. Tips are not expected...but really very much appreciated...so occassionally .. leave a silver coin tip or two!!

This place is managed very well....the Manager, Luis is in constant contact with the staff to ensure everything is perfect for his guests....and it is a well oiled machine running perfectly.

Bungalows are clean, clean bedding whenever you ask, nice bathroom with constant hot showers - nice to stay in. Tv for the World News!

DOWNSIDE...the Sand Flies bit me to death & are a real nuisance...they bite day & nite...& they bite hard...so take lots of bug spray, after bite spray & antihistamine cream & tablets...if you buy them in Cuba...they are SO very expensive!!

Sol Hotels charge 2 peso's a day for the Security Safe in your room....our 3 week holiday cost us nearly £30 just for the Safe which you need & it should be free as it is anywhere else in the world....and that is a real bloody cheek....made me very annoyed after spending so much to holiday with them!! You also can't have a kettle in your room unless you pay 2 peso's a day...so thanks to Gail & Jonathan for the loan of theirs!!

I recommend the trip to Havana...3 day trip cost £225 per person - not good for children...but excellent for adults & make sure you include the trip to the Club Tropicana....as it is brilliant...colourful & amazing...very glad we went! It's a fantastic excursion!

You need a two pole adaptor for Sol Cayo Guillermo...so don't forget it as they are not available anywhere in Cuba. If you do the Havana trip...might be worth investing in a World Travel Adaptor....as the hotel there took a different plug which is on the World Adaptor.

All in all - an excellent holiday & I have to recommend Sol Cayo Guillermo even though I usually prefer a quieter, posher place to stay - I was impressed with this place.

Room Tip: Try to get rooms beginning with 400 or 500 - they are almost on the beach....but away from the noise...
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Karen2589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded December 27, 2013

Dear Customer

First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients, We hope to see you soon to Welcome you one more time,

Have a Lovely Day!

Best Regards / Nelido Casay / Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

Had a one week stay at this resort at the beginning of February. This was our fourth visit to Cuba but our first to Cayo Guillermo. The layout of the resort is very nice, with beautiful mature trees, and food and drink readily accessible no matter where you are on the resort. The food overall was surprisingly good, with more vegetables and fresh fruit available than I’ve seen during previous trips to Cuba at resorts that were more highly rated. The beach was lovely with the Sol beach being nicer than that of the Melia next door (huge seaweed bed in front of that resort) and much, much nicer than that of the Iberostar (seaweed bed and next to no beach during high tide). I did not anticipate enjoying the lagoon as much as I did but if you are staying here I would suggest that you pass by in the mornings to take a look at the birds (Ibis, flamingos, pelicans) and definitely sit at the little bench at least one night to watch the sunset.

The room that we were assigned was most definitely overdue for a reno. Everything worked in our room (friends staying at the same time as us two doors down had a bathroom leak the day before departure. The front desk was lukewarm in their assistance but customer service - Lupa- was more helpful in getting a room change so I would suggest contacting customer service instead of the front desk if you have a problem), but the room certainly had a number of dents in the walls and little bits of missing or chipped tile in the bathroom. I know that a lot of people complain about the beds in Cuba and I am normally NOT one of those people but this time you can definitely put me into that category. The mattress had essentially seen better days and while manageable for the first couple of nights at the end of the week I was waking up sore. Same goes for the pillows. They were long (body pillow size) but narrow and flat and rather uncomfortable. I do understand that the resort is in the process of doing some upgrades so I am assuming that most of this will no longer be an issue for future guests.

While the vast majority of the staff were extremely helpful, friendly, and professional, there were a couple of experiences that left a bit of an unpleasant impression. There seemed to be a couple who were working the guests in a manner I had not previously experienced in Cuba. Within our first couple of hours of arriving at the resort, three staff members from different areas managed to work into casual conversation what their monthly salary is. Another story is to tell guests that their birthday is tomorrow and if you want, you can put a day at the resort for that staff member on your credit card. There were some asking guests to get them sandwiches and beer and then hiding behind a building or indoors to quickly consume it. When not with him, my husband was informed that if interested, the services of a “companion” could be arranged for him off the resort.

Overall our experience at Sol Cayo Guillermo was positive and with the ongoing renovations and improvements being made I am sure that future guests will have very enjoyable vacations.

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank jadelovessun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded December 27, 2013

Dear Customer

First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients, We hope to see you soon to Welcome you one more time,

Have a Lovely Day!

Best Regards / Nelido Casay / Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

this is a super hotel clean and bright the food in the restaraunt is brilliant no-one could find fault with the choice of food all well cooked and a great selection available the first room we had was great but we had to ask to be moved as it had just been freshly painted and still smelt of the varnish but it was no problem to get moved to another room the entertainment team were all great and many joined in even when they were off duty my only gripe is that STAFF or MANAGEMENT should not be staying in rooms next to paying guests as we were awakened by security several times looking for the manager then we were wakened by his early morning phone calls then we were wakened by his puppy yelping (YES THATS RIGHT) then when he came into his room the television went on so loud my half deaf husband could hear it SO PLEASE IF POSSIBLE COULD ALL STAFFOR MANAGEMENT BE HOUSED IN THE SAME BLOCK apart from that yes we had a great holiday and yes we will be back so see you all again soon

Room Tip: please ask for a room away from staff and sea view rooms are a dream
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank HEV1690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded December 27, 2013

Dear Customer

First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients, We hope to see you soon to Welcome you one more time,

Have a Lovely Day!

Best Regards / Nelido Casay / Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

Once again we have returned from Paradise. This being our 3rd visit, i am always amazed at how stunning the beach is.I find it difficult to believe that people can actually complain about the food on offer, I am a fussy eater and found something to eat everyday and night, one night we even had lobster! The staff as always are fabulous, from Carlos at the cubanito always making us laugh, to Jose at the beach restaurant being lovely, to Francis at top bar always greeting us with a big smile and Anita always so happy, there are just too many staff to mention.The entertainment team are as always great and really enjoyed the shows we saw, the dancers are amazing to watch.
I cant fault this place, it always feels like i have come home when i arrive back here, everybody knows who you are and remembers you, its like a big happy family, and roll on next year when i return.
Keep up the good work SCG!!!!!

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank 10172011Name
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded December 27, 2013

Dear Customer

First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients, We hope to see you soon to Welcome you one more time,

Have a Lovely Day!

Best Regards / Nelido Casay / Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013 via mobile

Stayed at the SCG 8th - 22nd feb. lovely room. Large enough for four. We had three double beds. The kids shared one. We had a couple of problems in the room (room 519) First the shower wasn't hot but the problem was sorted straight away. Second, the patio door handle fell off in my hand. I found it quite amusing when it was fixed just with a door chain. Hey, this is Cuba!

The food could be hit and miss and repeatitive but there was always something to eat. Bacon only turned up about five times during the two weeks and this is the first time that Ive seen chips at breakfast. I had to drawn the line at that one with the kids! The fresh stations had fab food and the chefs were all lovely and friendly.

We didn't encounter any staff who didn't have a smile on their face. The gardeners would give you flowers, coconuts prepared with a straw, little animals made from palm leaves and one gave me a bracelet made of large seeds that was beautiful. They don't expect anything in return but we did give at the end of our holiday.

The beach is gorgeous. You can walk miles in either direction. Lots of shells to find at a secluded beach half an hour walk to the left.

The speedboat trip and Moron where well worth every penny. Thoroughly enjoyed them both.

I think the thing to remember about this resort is that it is Cuba. A four star hotel here is not the same as say a four star hotel in Mexico but take a walk down the beach to the last in the line to see the three star. The sol will seem to be five star luxury after checking that one out!

All in all we had a great time. We don't normally return to the same hotel twice but I think we'd make an exception for this one : )

Don't forget to budget 25 CUC per person to leave Cuba.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank everyonesmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded December 27, 2013

Dear Customer

First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients, We hope to see you soon to Welcome you one more time,

Have a Lovely Day!

Best Regards / Nelido Casay / Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

You often look at postcards and see your dream beach where the sea is clear and you can walk out for miles, there's a couple of sun beds where the sand has made a island in the sea - well welcome to your postcard!!!
The beach is beautiful, you walk out into the sea and the fish swim around your feet, the water is so clear and you can walk out for what seems like miles. This isnt your usual beach you can walk along it without being pestered by sellers etc, there are no hotels to the left of this one so you are very private and we didnt encounter one sand fly!!
The hotel itself is very clean and I dont think we encountered one member of staff who didnt smile or say hello! The room was great for our needs, I'd emailed and asked for a room with a sea view and that's what we got! The maids clean every day and the beds are changed on a regular basis.
The pool is clean and warm (once you get in!), unfortunately you do need to put your towels on your sun lounger but its part of any holiday!!
We were impressed that the Manager was always about and respected his staff, his 8 week old puppy was an added bonus!!
We only did one trip which was Now Cuba, it worked out about £50 each and was excellent, a speedboat through the mangroves followed by a couple of hours in a local town which included a ride on a rickshaw and a dance in a local bar, lunch and free time then a trip through the sugar canes on a steam train! A real insight to Cuba
We loved our holiday in Cuba and will definately go back!

Thank you for a wonderful holiday x

Room Tip: We were in 906 which was ground floor with a sea view, it was close to everything but there was no n...
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Bridget W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded December 27, 2013

Dear Customer

First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients, We hope to see you soon to Welcome you one more time,

Have a Lovely Day!

Best Regards / Nelido Casay / Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cayo Guillermo
0.8 mi away
Iberostar Daiquiri
Iberostar Daiquiri
#2 of 7 in Cayo Guillermo
4,016 reviews
13.4 mi away
Memories Caribe Beach Resort
0.4 mi away
Melia Cayo Guillermo
Melia Cayo Guillermo
#3 of 7 in Cayo Guillermo
4,381 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
IBEROSTAR Playa Pilar
IBEROSTAR Playa Pilar
#1 of 7 in Cayo Guillermo
1,176 reviews
1.3 mi away
Sercotel Club Cayo Guillermo
Sercotel Club Cayo Guillermo
#5 of 7 in Cayo Guillermo
571 reviews
19.4 mi away
Sol Cayo Coco
Sol Cayo Coco
#3 of 12 in Cayo Coco
4,280 reviews
Show Prices
Show Prices
Show Prices

Been to Sol Cayo Guillermo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sol Cayo Guillermo

Address: Cuba
Phone Number:
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Cayo Guillermo
#3 Top resorts Hotel in Cayo Guillermo
Price Range: $118 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sol Cayo Guillermo 3.5*
Number of rooms: 264
Official Description (provided by the hotel):
Four star all inclusive resort with 268 rooms. Located in Cayo Guillermo, Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons. 268 Rooms: 135 standard, 96 standard ocean view, 37 superior standard, 3 dining restaurants (buffet), 4 bars. An incredible natural paradise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cancelon, Expedia, Prodigios Interactivos SA, TripOnline SA, Evoline ltd and Hotels.com so you can book your Sol Cayo Guillermo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing