Back at the Sol once again, another excellent holiday which unfortunately this time was marred by the poor quality of the food in the Bain Marie. We are surprised that there has not been more comments about this.
The vegetables were cooked an-dante which is not to our liking being “crunchy” we like our food cooked thougherly, which in past holidays they had been. They were only warm and with the air conditioning on by the time you were half way through your meal they were cold. There was only one occasion that jacket potatoes were available otherwise “no potatoes” just lots of rice and over cooked French Fries.
The meat in the Bain Marie was of much lower quality than previous and the carvery never really hit the mark for choice. Whole chicken was there quite frequently.
On the salad bar seafood was scarce and no sign of raw onions or much lettuce.
On this occasion there were quite a few small children most of whose parents let them get their own food. Some could only just reach the food in the Bain Marie, which they managed on occasions to spill. Not the hotels fault, parents are responsible for their children and they should have been more closely supervised.
The staff as always were fantastic and we can’t thank them enough for their friendship and attentiveness to our every need especially in the restaurant and bar.
Met at the airport by hotel staff and tagged up it was just a pity that the room key was not also issued at the same time as last year but getting the key on arrival at the Sol did not take too long and the refreshing drink on arrival was most welcome. Another good feature was again being able to tag your luggage, which on arrival at the Sol, was delivered straight to your room.
The Sol manager was on our coach from the airport, which was a nice touch, and he told us if there were any problems to “come and see him”. We did on one occasion as did some of the other guests about the food and he said, “the money was there but he could not get the supplies”.
The entertainment team as always worked there socks off but we think (as most of the guests are English speaking) that they should have more universal music. Cuban music is ok in small doses but for us too “loud” and not understood even though we speak some Spanish.
The returning guests dinner this year was very good, unfortunately it was not graced by anyone from management or customer service.
It was good to meet other guests who we have had the pleasure of getting to know on our previous five holidays at the Sol, and that includes some Canadians.
Will we go back again, the jury is out? It all depends on future reviews on this site.
And now for the airline, cabin staff on both flights were good but being down graded to Airtours from Direct travel both owned by Thomas Cooke was very disappointing. In the past we have had 20k of luggage allowance, Airtours is only 15k and you do need 20k for a two weeks holiday. Yes you can buy extra luggage allowance but why should you when another part of Thomas Cooke get 20k on the same flight? We cut back on what we took, were just in on the way out and even allowing for all the things we left / used such as tooth paste, shower gel, suntan lotion etcetera we were 3k over on the way back. At check on departing we were told it’s 15k and that’s it. It cost us 75 Cuban convertibles for the extra 3k.
And you cannot take any liquid through at all in your hand luggage so one bottle of rum was given to our hotel rep and the juice and water given to us by the hotel for the journey had to be either drunk before going through or dumped.
For those who like a smoke, there is no longer a smoking area in the airport at Cayo Coco, some did manage one in the old smoking area which was roped off, but from April we were told it is defiantly” no smoking” so get your fix before going through customs.
Paying for duty free in Cayo Coco is in either convertibles or credit card, they do not take pound notes, and there is an exchange desk in departures just in case you need convertibles.
I would like Thomas Cooke to explain how come the measly 15k when there were some on the same plane not flying under Airtours who had 20??
- Official Description (provided by the hotel):
- Four star all inclusive resort with 268 rooms. Located in Cayo Guillermo, Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons. 268 Rooms: 135 standard, 96 standard ocean view, 37 superior standard, 3 dining restaurants (buffet), 4 bars. An incredible natural paradise. ... more less
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- TripAdvisor is proud to partner with Booking.com, Cancelon, Expedia, Prodigios Interactivos SA, TripOnline SA, Evoline ltd and Hotels.com so you can book your Sol Cayo Guillermo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sol Cayo Guillermo Hotel Cayo Guillermo
- Sol Hotel Cayo Guillermo
- Cayo Guillermo Sol Hotel
- Sol Cayo Guillermo Cuba