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“Glad we chose this resort!”
5 of 5 bubbles Review of Sol Cayo Guillermo

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Sol Cayo Guillermo
Ranked #4 of 6 Hotels in Cayo Guillermo
Sydney
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Glad we chose this resort!”
Reviewed February 21, 2012

My husband and I just returned on Saturday from this beautiful island. We are so glad that we chose the Sol Cayo Guillermo as the resort to spend our week at. We have been to Cuba before, but not to this area.

First of all I would like to say that prior to our vacation I contacted the manager, Manuel, with a couple questions, and received an email back from him within hours, which was very impressive to us. We also had the opportunity while there to meet with him again, as he requested a meeting to see how our week was going on our third day. We have already heard from him again by email since we arrived home as followup. He certainly is a manager who is seen....making sure that all are having the best vacation experience as possible. If you have any concerns, they are looked into promptly. All staff that we encountered were ready to help at anytime

The resort is clean, compact and friendly. We had the opportunity to eat at both a la cartes and enjoyed them very much. The buffet had lots of variety and we never had any issues finding something to eat. Lots of food, and always a place to sit. Only once did we arrive at the Ranchon restaurant by the beach (where we enjoyed the pizza) and there were no tables available...but due to the closeness of everything, the buffet is only a very short walk away, and also a hamburger stand right outside of the Ranchon. We didn't sample the donuts by the pool, but the children seemed to be enjoying them!

Our room was the furthest room from the lobby, in the last building on the resort, 1217. It was an upstairs room with a king bed. This was not a renovated room, but it suited our needs just fine. The bed was comfortable, loads of hot water, and always kept clean. We had a view of both the mangroves and a little view of the ocean. Could see the kites from our balcony, and the beach was just a short walk away through the field behind. This room is extremely quiet and private and we never heard another person until the last day. To indicate the closeness of everything, our room was about a 3-4 minute walk to the main lobby. Yes there were a few cracked steps and broken lights on the walks, etc., but this did not take away from the enjoyment of our vacation...I think some people get preoccupied with minor details.

Some people wonder about hiking to Pilar Beach. We did this on our third day, mostly along the shore. It is about a 1.5-2 hour hike on terrain that is mostly coral reef and beach. There is a sand path that you can walk on for quite a distance, but eventually you will have to walk on very rough ground. We ended up heading down to the main road for the last 2 kms as there was a driveway by security post leading down to that road. Don't head out to do this in flip-flops...good foot wear and a lot of water is a must.

Pilar beach is beautiful, but the beach at the SCG is certainly equally as nice. We realized when we arrived at the Pilar beach that everyone seemed to crowed around the main area. We walked 2 minutes up the beach (to the right) and it was like having your own little paradise. If you require a beach chair then you would have to stay in that area, but being from Nova Scotia we are used to throwing our towels on the beach. Later on in the day we headed to the opposite end and went exploring a little. There was a road that lead to another isolated area...something "point" on a little sign and we saw giant starfish, hermit crabs and loads of live large conch shells.

There is another beach about a 30 minute walk up from the resort beach that has loads of shells, sand dollars of various sizes and colors, and other neat things. There is garbage on this beach as it isn't part of the resort area, and not really a place to swim, just to explore.

I know some are wondering about bugs, bites etc. Neither of us had any bites. We did take B complex for 10 days prior to departure, and maybe that helped. We did see some people that had bites on them. We didn't see a mosquito the whole time we were there. We had one bug in our room and that was one that I let in by accident when I opened the balcony door. We saw lizards most days by our step, but they never ventured into our second floor room.

Now on to the fishing. My husband fished in the lagoons near the tennis courts everyday. He caught several tarpon. A couple of them over 2 feet. The BIG one got away, of course. One word of caution, there is a 5 foot or so crocodile that attempts to get the weakened fish. My husband thought it was great and returned every morning as that seemed to be the best fishing time. If you are a fisherman, a tarpon toad fly worked best for him. It was very windy while we were there, but this area is very sheltered...great for fly fishing (as long as you can keep your line from getting caught in the palms!)

Snorkeling was really neat under the pier at the Melia resort. We saw barracuda, lion fish, and several other species. There was one school of fish that numbered in the hundreds, not sure what they were, would have made a great picture, but our underwater camera stopped working the day before. There are also fish if you snorkel along the grass. To enjoy the coral you would have to take a boat out to the reef (same at Pilar).

If you are looking for a resort to sit and relax, this is a great choice....if you are looking for nature, exploring, hiking, this is an excellent choice. We are not into the "night life"...we headed to bed most nights before the entertainment, but heard good reports.

While we were there, we always saw lounge chairs available after breakfast, and never saw a day where pool or beach chairs weren't available. People do "claim" chairs, however on the couple days we didn't bother doing this we were able to find two anyway.

We wandered all the way up to the end of the beach where the other 3 resorts are located. BY FAR this resort has the best beach area. In some pictures the beach area appears very narrow, however that is for a short time, when the tide is high.

My husband and I love to roam and explore new places. Unlike the last time we were in Cuba, we hiked for hours this time. It was great to know that you felt safe in doing this. We would head out early after breakfast and then arrive back for lunch time and then hit the beach chairs! We now understand why this resort has so many return visitors. Without a doubt we will return there again, and probably sooner than later! Thank you to all the staff for making our visit so wonderful!

  • Stayed February 2012, traveled as a couple
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Helpful?
9 Thank suemac70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 25, 2012
Dear suemac70. Thank you for choosing us for your vacation and for your positive feedback. It was a pleasure to meet and helping you with your request. We hope you come back soon, and please, let us know. Kind regards. Manuel Vazquez. General Manager
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Toronto, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 19, 2012

We just got back from a totally relaxing week at Sol Cayo Guillermo. Amazing beach, white sand, amazing blue water. The staff are so friendly and helpful. Lots of food choices at all meals. Great meals at both a la carte restaurants. The bus ride to Playa Pilar was worth it to see this really beautiful place. It was really hard to leave. We will definitely return.

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
11 Thank Toronto123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 25, 2012
Dear Toronto123_12. Thank you for your visit. We are so happy you had such relaxing time with us enjoying our beach and also you appreciate the hard work of our staff, very helpfull and friendly. We hope you come back soon. Kind regards. Manuel Vazquez. General Manager
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Rotherham, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 19, 2012

My Husband and myself have been home a week after spending the most enjoyable holiday ever at the Sol cayo Guillermo. We went with friends who had stayed at this hotel before. We were not dissapointed and the hotel was more than we expected.
The staff were very friendly and helpful, on arrival we found that we had been given an upstairs room which would have proved difficult as my Husband would have struggled with stairs due to heart problems; we were moved to a downstairs room without any hassle at all.
The manager was very visible around the hotel at all times of the day, he was very friendly and approachable.
The entertainment crew were fantastic and catered for all age groups. The shows at night were really professional.
The beaches were beautiful and unspoilt. The sea was like bath water.
if you go to this hotel visit the lobster hut on the beach, a treat not to be missed.
We have already booked for next year and are counting the days.

Room Tip: If you have trouble with stairs request ground floof.
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  • Stayed January 2012, traveled as a couple
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Helpful?
6 Thank ossie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 20, 2012
Dear ossie_12. Thank you for you visit and your recommendation on this popular web. Please, let us know when you are coming back to help you again with any request. Best regards. Manuel Vazquez. General Manager
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Waterford, Ontario
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 18, 2012

Reading all the positive reviews just adds to the affirmation this resort offers the BEST in every way! The staff and management extend hospitality and service beyond anything else experienced anywhere for a relaxing, perfect getaway especially for seniors! Its so quiet and serene with such a healthy atmoshere, good food, cleanliness, beautiful white beaches etc. It continues to excede all our expectations. Its become our home away from home--just got back to Canada after a wonderful week from Feb.9th to 16th---planning to go back ASAP!!!
The only drawback was the new flight times for Sunwing now to Cayo Coco that has arrival at resort at midnight the first day. Departure is 10:30pm. back to Toronto which is really inconvenient when checkout is at noon. You pay 6 pesos extra per hour to keep your room for late check out!! We don't arrive to our home until 5am. ---long drive in the early hours of the morning---very tired. I see Sunwing( Signature) has excellent flight times to Cayo Largo---seems to be replaced for inconvenience to Cayo Coco now? Of course thats no fault to the resort but worth noting for travel plans in the future.
Thank you to everyone who made our stay so comfortable! Lupe, Duni, Leo, Yamelet,Brandy,Mayzu, Nory, Mari, Marylyn,Carmen, all the waitors and waitresses, maids, grounds keepers, etc. You are ALL to be commended for EXCELLENT service! God bless you. See you in November God willing!

Room Tip: Oceanview is the nicest--all rooms are good however!
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
7 Thank Boomersonvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 20, 2012
Dear Boomersonvacation. Hospitality has to be our main goal so I feel very proud from all my staff to keep working to improve it. Many regulars like you appreciate this touch from my team. I will send you compliments to all and specially to Lupe, Duni, Leo, Yamelet,Brandy,Mayzu, Nory, Mari, Marylyn,Carmen. See you in November. Kind regards. Manuel Vazquez. General Manager
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Lampton Shores
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 16, 2012

We just returned from a week stay at Sol Cayo Guillermo , our 11th visit to this resort. From the moment we arrived and checked in we were treated suburb service. Check in took 10 minutes, as every thing was ready for us. This is a smaller resort but with 254 rooms it is well spread out. Our room (604) was clean and everything worked. We did have a clogged drain one-day but one call to the front desk and it was fixed within 15 minutes. The maid service was always at the same time of day and was done with care.

Whether we sat at the pool or the beach we had no problem getting a lounge chair, even with the resort being almost at capacity. Activities during the day were available for most of the day but were not pushed on you. You can do as much or as little that you want. The beach is the best beach in all of Cayo Coco and Cayo Guillermo with lots of white sand and shallow for along way out. The beach is cleaned daily and has lifeguards on duty.

We had no problem with any of the food in the buffet or A La Carte Restaurants. There was a good selection to meet almost anyone’s tastes.

What really made our holiday was the staff. Very friendly and wanting to do whatever to make your vacations better. That is the main reason this was our 11th time here. Most of the guest that we meet are return guest or say they will be back.

The only thing this hotel is not is a loud 24-hour party. There is plenty to do at any time of the day. The disco is open until 2 A.M. but is situated away from the rooms.

We are already planning our next visit.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 20, 2012
Dear Sue L. It is very difficult for me to find the way to say thank you for coming back again and again, this enourages us to keep working hard. See you soon. Manuel Vazquez. General Manager
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barnsley
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 15, 2012

What can one say that’s not already been said by so many returning guests this little hotel in paradise. We are a family of five, two sisters with their husbands and one son John who the staff have great fun with, especially the females who teased him constantly. A stunning bit of good management which other hotels should copy was the reception at the airport, getting tagged up, having the key to the room as you got onto the coach along with the registration form was just heaven. No queue at the hotel to get your room just hand in the completed registration form as you got of the coach. Then a welcoming committee of staff along with a refreshing drink, down to your room and that was the first time we saw our suitcases since leaving the airport.

All the staff welcomed us like family and we could not want more, they could not do enough for us and made our stay that bit special.
It was our anniversaries while we were there and the restaurant staff put a lovely display on our table, and one of the gardeners made two lovely baskets and filled them with flowers, such a nice thought. But then that’s what the staff are like, thoughtful and considerate.

Manuel’s style of management is much like my own, hands on, walk and talk the job, It was nice to be invited to sit down with him to discuss (if any) issues or ideas we might have.

The food was excellent and we liked the addition of a microwave which we used several time just to top up the heat on the food which can get cool whilst you are queuing for compliments to your meal.

A big thank you to our special friends who continue to treat us like royalty we could not ask for more they made our stay again one to remember.

Contrary to some comments we believe the standard has risen year on year and this year was definitely the best so far.

Yes we did have one issue which was dealt with promptly and efficiently by Lupe, the customer services manager. So if there is something you are not happy with go and see her, DON’T wait until you get home and give SCG a bad review it just annoys us regulars and gives a false impression to those who are looking for a bit a paradise.

Under Manuel’s new management style it was quite amusing to see some of the junior managers working for the first time in five years and not walking about looking important.

Finally a big thank you to Manuel for ensuring all was well for our holiday at SCG, just one thing, Please, Please, bring back the bicycles. We hope the dartboard is still doing the rounds and if it gets in the condition of the previous one let us know and we will bring another next time.

Room Tip: We like a quite room so choose one on the south side.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
6 Thank bottleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 15, 2012
Dear bottleman. Thank you for your visit and your nice words. We know you come from a very long trip and the express check in and warm welcome is much appreciate from all of you. We are working to have the bikes to rent back soon. We hope to meet you again. Best regards. Manuel Vazquez. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finedon, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2012

My husband and I have been back from the Sol for two very long weeks now. It was our 6th visit, but this is the first time I have ever done a review. The reason why I am doing this is I believe in giving credit when it is due, and it certainly is here more than ever before.
Firstly after quite a long flight the brilliant idea of the actual check in at the airport, wonderful so when you get to the hotel you have your room key you can just go straight there and chill and relax. Yes you do now have to pay for the safe where as before it was free, but it is not a lot to pay and you can just add it on to your bill and pay when you are ready.
When you have your welcome meeting the new manager Manuel is always present and he introduces you to some other members of the team. Manuel is always about for what seems like very long hours and if you want to ask him something you can he is that kind of man.
The main restaurant now is a lot more open and seems much larger than before. The food stations are still great freshly cooked food as you wait, fish meat pasta, eggs and pancakes in the morning.
As you go round the hotel you can see that there are lots of rooms in the process of renovation, our room was still on the list but everything worked and was clean and tidy every day what else do you need?
A new addition is a Churito/Doughnut Hut, my husband was in heaven and I must say they taste divine straight out of the fryer sprinkled with sugar.
A nice little touch that has been introduced is for returning guests you are invited to a special dinner and a photo is taken and sent back home to your email address.
A lot of people say that it is the staff that make this place and yes that is a very big part of it they are all such kind, caring and genuine people combining that with the peace and quite with a beautiful beach and wonderful surroundings it is our two weeks of heaven and we are already on the count down for next January when we will be back again.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel V, General Manager at Sol Cayo Guillermo, responded to this review, February 15, 2012
Dear Julie P. Thank you for coming 6 times and we are sure you will come back. I know the staff is the main reason you and many other regulars come back and also we work hard to do improvements every year. See you soon. Manuel Vazquez. General Manager
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Additional Information about Sol Cayo Guillermo

Property: Sol Cayo Guillermo
Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 6 Hotels in Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Official Description (provided by the hotel):
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

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