First, I must say thank you to Yenma and Leo for the hospitality they extended during our whole trip. They truly represented the Iberostar chain very well.
We have stayed at 3 Iberostar resorts in Cuba:
Iberostar - Laguna Azul - Excellent Experience
Iberostar - Mojito - Excellent Experience
Iberostar - Daquiri - Will not recommend to my friends
I'll rate each area from 1-5. One being the worst and five is excellent.
FRONT DESK (2)
Was told by 3 different front desk that could not extend my room past 12 noon check out.
Talked to a different lady later on and she extended it for me with a smile. Thank you Maruchy.
Why all the fuss about extending my room?
If you want entertainment just sit in the lobby and watch the interaction between the customers that are having problems and the front desk staff.
Found that these people will not go beyond a certain level of effort, but they did call our room at 4pm to tell us to check out.
LOBBY BAR (4)
BUFFET SERVICE (5)
The service in both buffets were excellent. Special mention to Yenma again who went out of her way to have an area for 16 of us to sit for my son's birthday and had a cake for him too.
Leo from the Mexican restaurant sat with us the first night we arrived til about 3am and set up the restaurant for my birthday, served us drinks around the pool and beach area.
Everyone in the restaurants/buffets provided excellent service.
Overall the grounds and lobbies were kept clean.
The fact that the hotel building is in need of renovations makes it look tired and dirty. Not a big problem for us.
Leaking air conditioner in one room and a really weak one in another. I didn't bother complaining about them since I knew they were having problems before booking.
Bathroom doors were getting stuck because they weren't fitted properly. They are badly in need of renovations. I'm hardly in my room so it didn't matter.
ROOM SERVICE (3.5)
Cleaning was fine. No complaints.
Fridge had a bottle of water and 2 cans of pop which they restock every other day. Our friends had a bottle of rum in theirs.
Didn't engage our kids or us. Just walked right by every time. Definitely a different experience from the other 2 Iberostars. The entertainers usually made our stay really enjoyable and memorable.
Comparison of the entertainment staff between the Daquiri and Mojito are like night and day.
The location of the hotel was excellent. Close to Pilar Beach and the Marina.
Beach was beautiful.
You can always find something to eat just don't expect the choices to be broad. Chicken, fish, pork and beef as usual. Good enough for me. If you're picky you may not like it.
A little bit of advice for the hotel managers/supervisors on this resort walking around. Set an example for the rest of the workers and ask your customers if everything is okay. Especially, during the low season.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Cayo Guillermo (Cuba). An oasis of relaxation. Elegant luxury. Pure water sports. Unspoilt Caribbean nature. Pleasant, modern construction style. ... more less
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- Also Known As:
- Iberostar Daiquiri Hotel Cayo Guillermo
- Iberostar Cayo Guillermo
- Iberostar Daiquiri Cuba
- Iberostar Hotel Cayo Guillermo
- Iberostar Daiquiri Cayo Guillermo