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“Two weeks of paradise, I wish I could have stayed forever!”
Review of IBEROSTAR Daiquiri

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IBEROSTAR Daiquiri
Ranked #2 of 6 Hotels in Cayo Guillermo
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Two weeks of paradise, I wish I could have stayed forever!”
Reviewed April 19, 2014 via mobile

My family and I had planned this trip in a years advance to celebrate the wedding of my Auntie and Uncle in Cayo Coco and I was beyond excited to visit what seemed like heaven.

Upon arrival, we were surprised by a private check in by pleasant staff members and traditional cuban dancers which began our holiday off on a high. Even though there was some confusion about rooms to begin, this was quickly sorted out and we were shown to where we would be staying for the next two weeks by a pleasant member of staff.

We stayed in the building 'Granma' which had reasonably nice rooms with basic facilites that had an authentic cuban touch. We also had a view of the glowing, white, sandy beach which left us speechless.

From the first night onwards we watched every night time show (that varied from broadway, cuban night, mr/mrs iberostar) which were stunning and this was simply down to how fabulous the entertainment staff were, I have to make a special thanks to some members of the 'Star Friends' Yari, Koki, Mary, Yadi, Didiy, Omar, Mario and Carlos for making us feel like part of their family. It wouldn't have been the same without them.

We ate most of the time in Buffet Guillermo which was constantly thriving with helpful waiters/waitresses especially Bernardo and Luis who took extra care of all 33 members of my family. Also I must mention Walter the steak chef who couldn't have treated us any better.

Due to the encouragement of the Star Friends we were constantly involved in fun holiday activites such as water polo, beach volleyball, archery etc which all individually were special and kept everyones spirits high.

Finally I have to mention the wedding which was more than anyone couldve asked for. Seeing the Bride and Groom marry on the beach couldn't have been more perfect and it couldn't have been possible without the endless help yet again down to the staff.

We have made some beautiful memories in the Iberostar Daiquiri and made some friends for life. I couldn't have asked for a better time. I enjoyed every second of the two weeks I spent there. I hope to return here and I would recommend this Hotel in particular to anyone who needed a relaxing get away. It was absolute perfection.

Stayed April 2014, traveled with family
Helpful?
4 Thank blumser98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 25, 2014
Dear Guest,
Thank you very much for your kind comments.

We are more than happy you had a great vacation and a perfect weeding in our hotel.
The members of our team tries to dedicate every minute of their time to look after our guests needs, they are a huge part of our success, we will pass your comment to all you mention on your comment, we are sure they will appreciate.

We are so grateful for you to choose us among so many other places.

We are very happy to know we fulfilled your expectations and we sincerely wish you to come back here again in the near future.

See you soon.
Best Regards,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2014

Just home from an amazing 2 weeks for my sisters wedding. It was magical. The staff where so good helpful and nothing was to much. Special thanks to Walter in kitchen who looked after us. so well. Louis waiting on us at the pool and Dee Dee who was constant entertainment. Beaches are perfect. Beware of mosquito's. Definitely go back. Thanks for making our stay so perfect and my sisters wedding magical xx

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nichola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 25, 2014
Dear Guest,

Thank you very much for your comments as well as for taking the time to visit our webpage.

We will pass your comments to the members of the staff that made your stay even more memorable.

We are very glad that you had such a good memory of your sister s weeding. We hope to see you all soon again.

Best Regards,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 17, 2014

As A first experience of the Cayos, I found the Daiquiri magical and the staff were all pleasant and friendly at all times. The entertainment in the evening especially in MOJITO BAR was second to none, from Fidel, Alifrey, Becky (dancing and singing),Daibel, Jackie, Ari and Yosvany,
I met friends forever.
I cannot wait to come again and dance with Becky.
Thank you again Kawika (England)

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank david p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 18, 2014
Dear guest,

We are great full you enjoy so much our hotel and specially our staff.

Believe us Becky still dancing and singing around and waiting for you, you were a special one.
See you back home very soon.

Best Regards,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal QC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 15, 2014

just got back from our 5th time, after reading all the negative reviews ,I still think we did not go to the same resort or we are not on the same page. we travelled air transat and was very impressed with their services hats off to them.ok now
reception and guest services very excellent we had a room in one area with a/c not working we suck it up for a few nites but it got too
hot and guest services promptly moved us to an other room
the TMR REP zero for her Colette no help she told us to open the patio door never will I book TMR will pay a bite more to go with AIR TRANSAT Vacations ,or AIR Canada.
staff was hard working from food to bar always with a smile tips or not.
the food was very good as other years and more fresh veggie available
our room was very clean
the beach chair always waiting for us
yes the hotel is showing its age but its cuba its not any better elsewhere its the south , sun and water takes it toll .
all the positive reviews are just on the negative ones cannot please everyone we each have our views what makes a good vacations.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aug28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 18, 2014
Dear Guest,

On behalf of the Iberostar Daiquiri staff, thank you for taking the time to share with your you vacations.

Makes us very happy to know you enjoy it all, beach, staff, food… We are sorry to get through a few nights with bad ac on your room; glad didn’t tarnish your stay with us.

Thank you for your high evaluation and we are waiting for you right here, see you very soon we hope.

Best regard,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia, Canada
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 14, 2014

We just came home from a great week in this resort (April 5-12). This review comes from the point of view of a 52 year old couple from the east coast of Canada who love to swim in the ocean, relax in the sun, eat fresh fish and fruit, walk on the beach, and have a few cocktails while enjoying live music.

Overall, we have no hesitation in recommending this resort as a place to have a quiet, restful week. Not high-end, but great value for the money with lovely grounds and excellent service.

Rooms: We pre-booked an upgraded room for $40 a week, and it was worth it. Not fancy, but clean and well-kept with a comfortably firm king-size bed and wonderful balcony overlooking the beach. We specified king bed, balcony and higher-floor as special requests. Maid service was excellent.

Beach: The beach is narrow at high tide, with a wee bit of seaweed on windy days, but otherwise clean, and lovely for people who spend a lot of time in the water. A bit of gentle wave action but no undertow or rip tide.

Food: We ate lunch at the Ranchon Marina on the beach, which is smaller, less formal and less crowded than the main buffet restaurant. Less selection than the main buffet but wonderful fresh grilled fish. For breakfast and supper at the main buffet, we strongly advise the "cooking stations" where you can have your omelette, stir-fry, fish or pasta freshly cooked in front of you. Chill out and chat with the cook or other guests waiting with you, and you'll be happier with your meal than with items that sat under a heat lamp. Good selection of fruit and vegetables. We enjoyed our meals at the Mexican (try the fajitas), Italian (try the chicken) and Cuban (try the grouper) restaurants. If you can't get a reservation at any of these, drop by anyway and see if they have no-shows or cancellations. Worked for us.

Entertainment: The house band in the lobby bar is excellent, and play Cuban standards from early evening on. Dancers in the nightly shows are quite good; we enjoyed the Boogie Nights and Cuba shows.

Service: Was friendly and professional. This is a very hard-working staff who deserve your courtesy and patience as they try and meet everyone's needs.

Gym and fitness: There is a simple work-out room. Some of the cardio equipment is in need of repair- there is likely an issue getting parts and labour to fix broken Life Fitness equipment, but we did use the stationary bikes and elliptical machine. (Kind of crazy to go to the gym at a beach resort anyway, isn't it?)

Would like to add one note, based on some other postings.Try not to look at individual reviews as the absolute truth about any resort, and get your information from a variety of sources, based on your own particular needs. Haven't we all had a neighbour or colleague who always finds something to complain about?

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Scotiatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 18, 2014
Dear guest,

We appreciate your comments on TripAdvisor regarding your recent stay at Iberostar Daiquiri Hotel. We are pleased that everything were excellent, thank for the height evaluation about it.

We try to give the best service possible and try to improve each day, our main goal is to make our guest happy and its nice we accomplish it with you.

We are looking forward to welcome you back.
Best regard,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coldbrook, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 14, 2014

Spent the week of March 22-29th,2014 at this resort.I really have no complaints at all!The staff was awesome right from the front desk and onward.Very friendly,helpful people!Food and drinks were fine.Awesome beach!Loved the waterfall at the swimup bar!(my patio view)Also liked the little Flea Market onsite.Weather was good-only a couple drops of rain one day and then sun.Nightly entertainment was good and the daytime staff tried to include everybody playing games around the poolI didn't do any a la cartes this year so can't speak for them but I did have a massage.It was a nice little resort.I would definitely go back!

Room Tip: My room was over the lobby bar which was fine as long as you don't retire early in the evening a...
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maureen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 18, 2014
Dear guest,

Thank you for taking the time to share with us your experience at our hotel.

We are pleased to know you have a good time and enjoy our staff as much as the beach and also our waterfall at the pool. We will pass on your comment to our staff regarding them.

See you soon.
Best Regards,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney,canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 14, 2014

We were there the first wk in April. Had a lovely renovated room on the ground floor facing the ocean. The beach was beautiful. The shows in the evening were really good...energetic staff! I did feel a bit isolated on this island, although it was not at all far from the airport. The food was good and the weather was perfect!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank helen_992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorDaiquiri, Manager at IBEROSTAR Daiquiri, responded to this review, April 18, 2014
Dear guest,

We are happy to know you enjoy so much our hotel, beach, new rooms, food and entertainment.
Hoping to see back soon.

Thank you for your comments.

Best Regards,
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Daiquiri

Property: IBEROSTAR Daiquiri
Address: Jardines del Rey, 65100, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Cayo Guillermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — IBEROSTAR Daiquiri 4*
Number of rooms: 312
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Cayo Guillermo (Cuba). An oasis of relaxation. Elegant luxury. Pure water sports. Unspoilt Caribbean nature. Pleasant, modern construction style. ... more   less 
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Also Known As:
Iberostar Daiquiri Hotel Cayo Guillermo
Iberostar Cayo Guillermo
Iberostar Daiquiri Cuba
Iberostar Hotel Cayo Guillermo
Iberostar Daiquiri Cayo Guillermo

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