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“Great again, as always!”

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Ocean Two Resort & Residences
Certificate of Excellence
Alderley Edge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great again, as always!”
Reviewed January 4, 2014

We have been to this hotel on a number of occasions since it opened three years ago, and unlike other hotels we visit which seem to get more tired by the year, the staff and management here are so good it feels better, cleaner and more sparkling than the last visit every time we come!

The staff are super helpful, and the rooms are without doubt the best in class in terms of size and quality of appointment. We always stay in a two bed ocean front as we travel with kids. There is a lounge and full kitchen with washing machine and dryer, and the beds are the most comfy we stay in. And the showers are amazing!

I guess the service at the restaurant is a bit slow, and it would be good to get this better, but this is Barbados, and if its the only downside then its a price worthing paying for sure.

We'll be back again without question.

Room Tip: Two bed ocean front as very spacious, preferably on the restaurant side of the hotel, i.e. 210, 310...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank SarahJane783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 7, 2014
Dear SarahJane783,

Thank you for taking the time to share this lovely review of your stay here with us! At Ocean Two we continuously strive to provide our guests with an exceptional and memorable holiday experience which exceeds their expectations, and it is such a pleasure to know that we were able to provide you with this wonderful experience on numerous occasions, with each visit being better than the last!

We look forward to welcoming you back to your home away from home soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,954 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (674)
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English first
UK
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 3, 2014 via mobile

I so want to like this hotel more than I do. On first arrival the location by the beach and the lovely welcome by the staff and reception area is to be commended. But it falls over on some pretty basic things, first of all, and so easy to fix, is that when the hotel is busy there are not enough sun beds on the beach and by the pool for everyone to sit down with a cushioned sunbed. Ocean Two please just go and buy some more cushions for the beach sunbeds. Because there are not enough it became competitive in the morning to get them. It's probably because we were there for new year and the hotel was full but buying 20 more sunbeds for the beach with cushions would kill off the 7am brigade rushing out to secure a spot and there is plenty of room on the beach. Secondly the food is average some days and great others! And always very expensive and slow to be delivered. On two occasions I was served not fully cooked chicken. It's not worth eating here unless you have a half board package as there are some great restaurants around St Lawrence Gap a short walk away. We also experienced a strange event where a fellow guest wanted to buy a fruit juice from the barman Darrien. He produced one of those tiny airplane cans which filled up less than half the glass. She rightly complained, she was initially told they only came in the tiny cans and she would have to buy two, however after a few minutes Darrien produced a large bottle of juice and did the right thing and topped the glass up. That wasn't the issue really what was that when she walked away he and another female member of staff laughed out loud, very loud and sarcastically about how ridiculous she was and he even said "it's her loss" no Darrien if you're customers are unhappy it's you're and Ocean Two's loss long term. Back to the good points, the Ocean View rooms are very well appointed and the views are stunning, the beach is great for boogie boards and surf boarding and the sea is warm and clean. The staff on the whole want to help but be prepared to ask for things many times, particularly from the concierge desk who were unable to secure some restaurant bookings claiming they were full only for us to call up and get them booked ourselves. We asked for the turndown service at 20 dollars a night and they managed it on only two of the five nights we were there without any apology. It's almost great but not quite. However it is a beautiful spot and the pools are also lovely.

Stayed December 2013, traveled with family
Helpful?
3 Thank CoolReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 7, 2014
Dear CoolReviews,

Thank you for sharing this review of your recent Ocean Two holiday experience. At Ocean Two we are dedicated to providing our guests with excellent service; as such we greatly appreciate all feedback as it helps us to recognize any areas that we may need to improve upon to ensure the highest level of guest satisfaction.

We sincerely apologize for the inconveniences you experienced whilst here with us. We have taken your comments very seriously, as the incident you have described is not in keeping with our brand standards. This stark error in service has been addressed with the entire Food & Beverage team to ensure that this is an isolated incident and one that will certainly not be repeated in the future.

We are truly pleased to know that you thoroughly enjoyed our well-appointed suites and amazing ocean views and we thank you for the constructive comments provided.

Although this trip may not have exceeded your expectations, we truly hope to have the opportunity to welcome you back in the future as we are confident that we can provide you with the true Ocean Two experience.

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2014 via mobile

We returned to Oceans Two for our second time in 2013 on 20th December for 14 nights and it was perfect. The weather on Christmas Day was a bit rainy but the staff went to huge effort to keep everyone entertained throughout the day and into the evening. New Year's Eve was a highlight as well. There were plenty of activities to get involved in such as a sandcastle building competition, beach cricket and beach football on New Years Day! The staff were great fun at all times and consistently went out of their way to ensure we enjoyed ourselves, including the general manager who put on a number of complimentary cocktail and drinks events with live music - a nice touch and very sincere. Special mention must go to the pool and beach team under the highly charismatic care and management of O'Neill. They are a great bunch of guys, they work hard and are super friendly and genuinely funny. We'll name them in case you get to Oceans Two before us; Roggick, Damien, Andre, Corey and Pierre. They are a credit to Barbados. The food is fantastic with the blackened salmon a speciality, so are the little touches such as a homemade daily fruit ice lolly on the beach followed by ice cold face towels. The hotel is also ideally located for going out in the Gap, but quiet so you can really chill. Can't recommend it highly enough. Already booked to return in August. Truly a ten out of ten experience.

Stayed December 2013, traveled with family
Helpful?
2 Thank Stewart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 7, 2014
Many thanks for sharing this lovely review! It was such a pleasure to welcome you back to your home away from home and we are truly delighted to know that you once again had an amazing stay here with us!

We are all truly delighted to know that you truly appreciated the activities, entertainment, dining experience and amenities provided throughout your stay! Your glowing comments have been relayed to all team members mentioned and certainly to the entire O2 team!

We are looking forward to welcoming you back in August!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, New Jersey
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 3, 2014

My family and my brothers family stayed here during Christmas week. From the moment you enter the hotel, you look straight at the ocean and waves! What an amazing view to start the vacation. The hotel is spotless. It is constantly being cleaned all hours of the day. The staff is the most friendliest you will find anywhere. Always smiling and saying hello to the guests. In fact on check out, the hotel manager came up to all of us and shook our hands and thanked us personally for staying at his hotel. It can't get any better than that!

The location is perfect! There are small shops, grocery stores, and restaurants all within walking distance, and even all of the locals are so friendly. Even though we were on a small island, we felt we had all of the comforts of home. The 2 BR "apartment" overlooking the ocean was amazing. Marble floors, great kitchen, showers, and beds! Really felt like a huge NYC Hotel Suite in Barbados. Our room had 2 balconies which we used every day.

The beach set up and pool was great as well. Never feeling crowded anytime or anywhere on the property. We loved walking on the beach, stopping by Tyrone's bar next door (great local bar and view!). This was a vacation that we will soon not forget.

The hotel had an amazing Christmas day Parade and had a great Jazz night as well. They always had activities planned. They even had little shopping nights and days with local artists. We bought some local made bracelets from one and some reggae themed items from the Reggae Dude.

Overall, the location, the people, the hotel, the amazing restaurants on the island make Barbados a must visit. We are looking forward to coming back!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 7, 2014
Dear Richard K,

A warm thank you for sharing this wonderful review of your recent stay with us! We are all truly delighted that we were able to provide you with an enjoyable and memorable holiday experience which exceeded expectations, as this is what we continuously strive to achieve.

Thank you for highlighting the amazing features and amenities of our suites, our immaculately kept property and the genuinely friendly service provided by our exceptional team. We are also very pleased that you thoroughly enjoyed our Christmas Day Parade, as well as all of the other gestures and activities that came together to make your holiday experience an amazing one.

We look forward to welcoming you back to Ocean Two soon!

Kind Regards,

Paul Collymore
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 2, 2014

This was our second time staying here, the first time we stayed we thoroughly enjoyed our stay and were spoiled by the staff. We stayed yet again in a hotel room but this time we rented a fridge from the hotel, which was placed under the tv, this helped us save money big time. We couldn't afford the suites which are gorgeous but they were well outside our price range. We had a comfortable stay this time round but there were some disadvantages, we got a drink one night at their sunset bar, and they couldn't take credit card of us, so we said add it to the room, that night we went out for dinner and on entering the hotel after our night out were pounced upon by the male receptionist who insisted on following us into the lift at which time he then decided to ask us to pay for the drinks! We had no problem with paying but the way we were pounced upon by him made us feel like the hotel felt we were trying to pull a fast one. That same receptionist proved not be very helpful at all during our stay in fact he is not good at his job in comparison to the girls who man the desk who are superb. We had trouble with the safe in out room and it took 5 complaints when eventually I demanded we get a new safe, we ended up waiting an hour and missed our dinner reservation. We also had to complain 5 times about the tv, at times the remote didn't work, other times we couldn't turn it on or off and not all the channels were present. These kind of problems should be resolved first day. We spent our days relaxing on the beach, the beach attendants were very nice and lovely to talk to, a tad slow so I would hate to see what they would be like in the busy season. We only had lunch in the hotel it was the exact same menu as the year before! we didn't have breakfast there as too expensive for what you get, nor did we have dinner there, and many a night we notice the restaurant would be empty, this department was poor last year and still is a whole year later. We felt second time round our stay was only alright, we felt ignored and got the impression they don't care about their returning customers, unfortunately due to this we wont be coming back to the hotel when we come back to Barbados.

Room Tip: Ask for a high floor room.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sundowner2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 7, 2014
Dear Sundowner2012,

Thank you for sharing this review of your Ocean Two Resort & Residences holiday experience. At Ocean Two we welcome all guest feedback, as guest satisfaction is of the utmost importance to us and we are dedicated to providing our guests with stellar service and an exceptional holiday experience.

We sincerely apologize for the inconveniences you experienced whilst here with us. We appreciate the opportunity to remedy any issue or inconvenience while our guests are with us and wish that you had raised your concerns while on property.

Ocean Two is a place where care, comfort and exceptional service to our guests are of our highest priority and this service is provided genuinely and without bias to all of our guests, whether new or returning.

Although this trip may not have exceeded your expectations, we truly hope to have the opportunity to welcome you back in the future as we are confident that we can provide you with the true Ocean Two experience as you would have enjoyed on your first stay with us.

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upton upon Severn, United Kingdom
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 30, 2013 via mobile

The appartment style rooms here give you the option of self catering. Rooms well appointed and immaculate. Pool is fairly small but white beach is a step away. Breakfast was extensive. St Lawrence gap, a short walk, has every restaurant you could wish for.

Stayed August 2013, traveled as a couple
Helpful?
2 Thank Maggid62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 3, 2014
Dear Maggid62,

Thank you for sharing this brief but lovely review! We are truly delighted to know that you thoroughly enjoyed all aspects of your stay here with us and we look forward to welcoming you back to Ocean Two Resort & Residences soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2013

My husband and I stayed here in August for our honeymoon and we stayed in one of the ocean view apartments and it was amazing! It was spacious, luxurious, very clean and the balcony with the ocean view was the best!! The staff were very helpful and friendly. The pool and beach area were great, and the food was fantastic! A special mention to the following staff; Candice, Steffon, Robin, Earrie, Corey, Rodgick, Oneal, Jeffrey (who made the best cocktails!), and all the other staff who made our holiday a memorable one. Great location, plenty of restaurants and bars down the Gap which is only a 10 min walk away, short cab ride to Oistins where you will find the famous Fish Fry on Fridays. Barbados will always have a special place in our hearts and we definitely recommend staying here!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sonia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, January 3, 2014
Dear Sonia S,

Thank you for sharing this thorough review of your stay with us at Ocean Two Resort and Residences! We are all quite delighted that you chose to celebrate such a special occasion with us and it is truly a pleasure to know that you thoroughly enjoyed your stay. We thank you for highlighting those amazing features and qualities that together create the unique and memorable Ocean Two holiday experience, such as our well-appointed suites, favorable location and excellent team. Rest assured, your glowing comments have been relayed to all team members mentioned and certainly to the entire Ocean Two team!

We look forward to welcoming you back to Ocean Two soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Two Resort & Residences

Property: Ocean Two Resort & Residences
Address: Dover Road, St. Lawrence Gap BB15026, Barbados
Phone Number:
Location: Caribbean > Barbados > Christ Church Parish > St. Lawrence Gap
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in St. Lawrence Gap
#1 Family Hotel in St. Lawrence Gap
#2 On the Beach Hotel in St. Lawrence Gap
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Two Resort & Residences 4*
Number of rooms: 88
Official Description (provided by the hotel):
Ocean Two Resort & Residences is a brand new, four diamond, beachfront property located at the far end of St.Lawrence Gap with a wide array of amenities and facilities. It is the ideal location for romantic retreats, family holidays, girlfriend getaway, family reunions/group travel as well as meetings and incentive groups! With its spacious accommodations including Hotel Rooms, One Bedroom & Two Bedroom Suites with genuine, Bajan hospitality, Ocean Two is THE place to stay on the South Coast of Barbados! ... more   less 
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Also Known As:
Ocean 2 Resort & Residences
Ocean Two Resort & Residences Hotel St Lawrence Gap
Ocean Two Resort And Residences
Ocean Two Resort & Residences Barbados/St. Lawrence Gap

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