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“Not as great as expected.”

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Ocean Two Resort & Residences
Certificate of Excellence
london
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not as great as expected.”
Reviewed April 17, 2013

On arriving at Ocean 2 I was welcomed by friendly staff and refreshments. The hotel itself is amazing,the rooms are spacious with large bathrooms and the shower unit was brilliant. Overall its a great place to stay if you are planning to spend most of your time away from the hotel. The food was average and I would not advise going all inclusive as you will be paying a supplementary charge on some of the food(s) and service charge on top. I was not aware of this when booking but was made aware through a letter sent from reception. Also for the week I was there the deserts on the menu were non existent -not sure why they just couldn't take this off the menu -would save so much time having to explain this to fellow diners every day. I felt the customer services was a charade-I met few staff workers who were genuinely friendly. Not all rooms are ocean view so please do ask for this when booking to avoid disappointment. The room service is rather appalling too- the room was not cleaned before 3pm everyday. On the plus side every Wednesday on the roof top is free drinks with the management and in the evenings(weekends especially) a BBQ and pan steel music which I must say was enjoyable. However you may prefer as I did to eat outside of the hotel at Champers, Zen restaurant etc. St Lawrence Gap has all the best eateries. Oistins which is a must on a Friday evening where you can watch the fishmongers at work (do not eat at Pats as recommended by the taxi drivers-the chicken was deep fried but frozen,would advise to try any of the fish only) and another must on the Wednesday/Friday is harbour lights(buffet/show and after party on the beach). It is advised to book in advance to secure a table though, however we were lucky enough to join a lovely couple and had a great laugh and very memorable evening.
Overall experience is average however I would not hesitate to book a trip to Barbados again. I can guarantee you will enjoy it as much we did.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
3 Thank Missy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, May 2, 2013
Dear MissyD25,

Thank you for taking the time to share this review. At Ocean Two we are truly dedicated to providing our guests with excellent service and an enjoyable & memorable holiday experience; as such feedback from our guests such as yourself is greatly appreciated.

We are truly disappointed to know that you did not thoroughly enjoy your stay here with us and we sincerely apologize for the inconveniences you experienced. Your comments have been addressed with the entire team to ensure that we maintain the high levels of customer service of which is our usual standard.

We thank you for your comments regarding our well-appointed suites and our friendly team. Although this trip did not exceed your expectations, we truly hope to have the opportunity to welcome you back in the future as we are confident that we can provide you with the true Ocean Two experience.

Kind Regards,

Paul Collymore
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Rosenberg, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2013

We just returned from our anniverasry trip to Barbados and the Ocean 2 and what can I say but just simply amazing. I was always taught to give credit when credit is due. My hats off to the staff of Ocean 2 and I hope not to forget names but to: O'neil, Patrick, Jeffrey, Charles, Robyn, Natalie, Pamela (the dancing queen), Keymour, Kylee, Shanica, Malinda, Candace and Roggick and to all the other staff you guys were amazing!!! What can you say bad about this place, absolutely nothing. Our room #311 was simply amazing and well furnished, the bed was Texas size and very comfortable, the shower was huge and the over head shower was awesome! But what makes this place is the hospitality of the staff it was "my pleasure" to meet such awesome people. From the moment we arrived at the airport and picked up by Mr. Glen, if you need a good taxi driver he is the one, he took care of us all week. We were greeted with smiles and it never changed, the cold towels and the mango & berry drinks made by Charles were deilcious and his smoothies were awesome also. Our first night there we had the Barbeque buffet and it was good but not like Texas of course! just kidding, we enjoyed the atmosphere of the steel drum playing, the sounds of the waves crashing the shoreline and the service was excellent, I could go on and on. I am a beach bum and I love just chlling by the water so I can do this everyday and if you are looking for relaxation this is the place, at times the water is rough but there is a place where you can enter the water and enjoy, just pay attention to the red flag!! The resort is in a good location in St. Lawrence Gap and there are plenty of eating places nearby and the nightlife is incredible if you like to party, try the Reggae Club, Hal's for karaoke and also Ocean 15 for food and Karaoke there are some awesome singers in this place! Ocean 2 reserved a catamaran trip aboard the "Jammin" Catamaran, this was an awesome trip to be able to be able to snorkle with turtles, it is pretty cool and if you go tell "White Boy Luke" please don't take that offensive this what they call him, that the Texas crew says what's up! Back to the Ocean 2, I was so glad that my wife and I were able to spend our anniversary there with y'all and my wife loved it so much we are planning to go back next year with our daughter and i can't wait! Thanks to everyone there and it was my pleasure to meet all of you and to stay in such a fine resort, may God Bless you and Lord willing we will see you next year.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Rumaldo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, May 2, 2013
Dear Rumaldo P,

A warm thank you for taking the time to share this fantastic, highly detailed review of your Ocean Two holiday experience Thank you for sharing this thorough review of your stay with us at Ocean Two Resort and Residences. We are all quite delighted that you chose to celebrate such a special occasion with us and it is truly a pleasure to know that you thoroughly enjoyed all aspects of your stay.

We thank you for highlighting those amazing features and qualities that together create the unique and memorable Ocean Two holiday experience, such as our, well-appointed suites, favorable location and excellent team.

We look forward to welcoming you back to Ocean Two Resort & Residences soon!

Kind Regards,

Paul Collymore
Operations Manager
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A TripAdvisor Member
Reviewed April 16, 2013

All staff friendly and services excellent. Room excellent. Gym sufficient. Needs a lop pool for adults only. Outdoor pool dominated by children. Sandy beach OK but coral bottom offshore a nuisance. Activities available good but quite expensive. Wide selection of nearby good Restaurants but also expensive. Bar prices too high. Regular windy conditions during our stay (April). Enjoyable holiday overall.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Virgin Holidays

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, May 2, 2013
Dear TripAdvisor Member,

Thank you for sharing this brief but lovely review of Ocean Two Resort & Residences! We are all truly delighted that you had such an enjoyable stay here with us and we look forward to welcoming you back to Ocean Two soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 16, 2013

Our family returned just 2 days ago from an unforgettable stay at Ocean 2.

From the moment we walked into the hotel we were made feel relaxed and welcomed by the wonderful reception staff (Kylee, Shanica, Malinda, Candace) We were given a cool drink and cold face cloths which were very appreciated after our long flight. We were then brought to our 2 bedroom suite which was extremely spacious and included a very well equipped kitchen and a large sitting/dining area. Both bedrooms had a very large bathroom with fabulous showers. The whole place is absolutely spotless which is a credit to the wonderful cleaning staff.

The hotel has an air of relaxation that is very unique. This is of course down to the great staff who are both personable and professional at the same time...a difficult mix to get right. The pool/beach staff (O'Neal, Earrie, Patrick, Roggick) are second to none. Just when you reached that point in the day when the heat was getting too much, they would arrive with iced water, cold face cloths and a cool body spritz...heaven! They also organised games for the kids on the beach. We never had a problem getting sun beds on the beach, however I did notice the beds by the pool would be reserved by guests early in the morning. The sea is rough in parts but my 3 children were well able to swim in the calmer parts. We never felt the need to seek out other beaches as the hotel one was perfect. As it is cut off from the neighbouring beach, we weren't bombarded by beach sellers.

I always judge a hotel on how its staff respond to problems which may arise. Their efficiency was put to the test when on our second last day our daughter was diagnosed with chicken pox and we were unable to fly home. The reception staff, reservations staff and manager got together and made sure we were accommodated in the same suite for our third week. They pulled out all the stops to make this stressful situation as easy for us as possible and for this we are so grateful.

We only ate in the restaurant on our first night and we found the food and service very good. We ate in many restaurants in the Gap which is a 15 minute walk from the hotel. We particularly liked Waterside, Champers and Pisces restaurants.
We would highly recommend this hotel for families as we have 3 children, aged 12, 9 and 6 and they were welcomed with open arms.
To coin a phrase used by all the staff...it was "our pleasure" to have stayed in this hotel.

Room Tip: Request a room in a higher floor with an ocean view
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  • Stayed March 2013, traveled with family
    • Value
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Helpful?
3 Thank DublinGertie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, May 2, 2013
Dear DublinGertie,

A warm thank you for sharing this wonderful review of your recent holiday experience at Ocean Two Resort & Residences. We are all truly delighted to know that you thoroughly enjoyed all aspects of your stay here with us and that we were able to assist in making this holiday an enjoyable and memorable one which exceeded your expectations for your entire family.

I join you in commending our excellent team for the exemplary manner in which they assisted your family to ensure that your final week, though unplanned, was every bit as enjoyable.

We hope to have the opportunity to welcome you back to Ocean Two soon!

Kind Regards,

Paul Collymore
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 15, 2013

I completely agree with Anita W on the All Inclusive Dining, we too opted for this and visited Reception on 3 occasions to ensure that we were not being charged to our room, some bills included charges and some bills didn't and we were confused and concerned for the 7 days stay. We were told just to sign each bill irrespective of the amount and not to worry as nothing would be posted to our room. We also had the discussion about feeling as though we were on some sort of meal benefit when in actual fact we had paid more than any other guest in advance!
Whilst we couldn't fault the location, cleanliness and appearance of the Hotel we did miss the buzz and vibe that we always enjoy on our All Inclusive holidays in the Carribean and we believe this was simply because the majority of the residents appeared to be on room only and therefore the feel was more of an Apartment based complex! We thought the food was extremely good, though limited and the service was far too relaxed to even call slow. I would urge anyone looking for a self-catering holiday to book Ocean 2, however, if you're used to All Inclusive with atmosphere then avoid.

D&S

  • Stayed April 2013, traveled with family
    • Value
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    • Service
Helpful?
4 Thank DSI2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, April 16, 2013
Dear DSl2013,

Thank you for taking the time to share this review of your recent stay here with us. We sincerely apologize for the inconveniences you experienced with regards to the All Inclusive Meal Plan package.

We thank you for your kind remarks regarding our favorable location and immaculately maintained property.

Although this trip might not have been what you expected, we truly hope to have the opportunity to welcome you back to Ocean Two Resort and Residences in the future!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 14, 2013

We have just returned from a two week break at the Ocean Two. We went all inclusive which I wouldn't recommend! Apart from the fact that there were certain things that you were not allowed to have from the menu we were constantly being charged for food and drinks and had to keep explaining that we were on what they called a 'Meal deal' and get the bill changed. We were frog-marched from the resturant one night to prove that we were in fact all inclusive. They made us feel like we were on free school meals! There are lots of local places to eat nearby which were very nice. The service was extremely slow. The robotic meet and greet lady took your order and immediately forgot it, then came to ask you again after about half an hour. We waited two hours one lunchtime for a salad! The resturant is outside and seemes to be built in a wind tunnel, we were constantly trying to stop everything blowing away.
The waitresses were friendly as were the pool staff and its in a good location near to St Lawrence Gap. We did find it tiresome being asked if we wanted to buy drugs every time we left the hotel though. 8 times one night as we walked to the Gap.
Our bedroom, although clean, was damp as there was no natural ventilation. My husband's shoes had mildew on them when we left.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank anita w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, April 16, 2013
Dear anita w,

Thank you for sharing this review of your recent Ocean Two holiday experience. At Ocean Two we are dedicated to providing our guests with excellent service; as such we greatly appreciate all feedback as it helps us to recognize any areas that we may need to improve upon to ensure the highest level of guest satisfaction.

We are quite disappointed to know that you did not thoroughly enjoy your stay here with us and we sincerely apologize for the inconveniences you experienced with regards to the All Inclusive Meal Plan package. We appreciate the opportunity to remedy any issue or inconvenience while our guests are with us and wish that you had raised your concerns while on property.

Although this trip may not have exceeded your expectations, we truly hope to have the opportunity to welcome you back in the future as we are confident that we can provide you with the true Ocean Two experience.

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2013

I booked this holiday to celebrate my partner's 40th Birthday, and he decided that he would like to treat his mother (who is in her 80s and uses a wheelchair) to her first ever foreign holiday, so we added her and her friend to the booking. As I'm sure people can imagine, this made it a very important holiday for all of us. When we arrived, the first thing we saw was the amazing setting. The hotel is right on beautiful Dover Beach and when you walk into reception you get a stunning view through to the sea from your very first moment in the hotel.

We had requested a ground floor room when booking to make things easier for my partner's mother and her wheelchair. What she and her friend actually got was a ground floor suite, complete with fully-equipped kitchen - a very nice surprise for all. My partner and I were then taken to the third floor for our standard hotel room, which obviously wasn't as well equipped, but was still beautifully decorated and was more than either of us expected (can a room really be 'standard' when the bathroom includes a huge walk-in shower at one end and a Jacuzzi bath at the other?) The bed was massive and there was plenty of hanging/drawer space,as well as hairdryer, iron and ironing board, and safety deposit box (no deposit needed).

We did think that we could have one problem, however. To get to the lobby bar or from the (very comfortable) terrace-balcony to the pool there were steps - three to be exact. Would this be a problem for a party that included a person who relied on a wheelchair? What none of us had reckoned on was the thing that really makes this hotel stand apart from any other I have ever stayed in - the people who work there!!!!

Whenever we wanted to get down to the pool, there were always more helping hands than we could ever need. All of the pool and beach attendants were amazing, helping my partner's mother up and down the steps, arranging sun loungers and umbrellas so that she and her friend could lie wherever they wanted in comfort, and checking throughout the day that they had everything they needed. One of them even came in on his day off just to say goodbye as we left.

All of the girls working on the front desk were friendly, helpful and knowledgeable. They could not do enough for us and whenever we so much as walked passed the front desk, we couldn't help but stop to have a quick chat. I don't think any of us have ever had so many hugs and kisses on leaving a hotel before!! The restaurant and bar staff were all friendly and efficient, and the housekeeping was second to none - it was like entering a new hotel room every evening once they had worked their magic. The ladies got to know their housekeeper quite well and she was yet another member of staff there to wave us off as we departed.

On our last day we were asked if everything had been okay for us as we were the first party they had catered for with a person with reduced mobility. This absolutely stunned us as the entire holiday had gone so smoothly with the staff showing so much care, concern and patience that we assumed they had been catering for this for years!

I apologise if this review is rather long, but I could seriously keep going on and on about the positives of this hotel and the amazing people who work there, and have tried to be succinct. There are just too many great things to say about it. By the time we left, we felt that we were saying goodbye to friends, not hotel staff, so if I have a negative, it's that these fantastic people made it so difficult to leave!!! I cannot wait to be booking up to see them all again next year.

Thank you to everyone for making a really special holiday for all of us more than we ever dreamt it could be

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank MarkAtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, April 16, 2013
Dear MarkAtt,

A warm thank you for sharing this absolutely wonderful review of your recent holiday experience with us at Ocean Two Resort and Residences.

We recognize that this trip was a very special one and we feel honored that you selected us as your property of choice to celebrate two very momentous occasions. At Ocean Two, we continuously strive to provide our guests with an exceptional holiday experience which conjures lifelong fond memories, as such we are truly delighted to know that we were able to exceed the expectations of all members of your party.

I join you in commending our excellent team for the stellar, attentive service and genuine interaction they provided to your family throughout your stay and provide daily to all of our guests.

We truly hope to have the opportunity to welcome you back to Ocean Two Resort and Residences soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Two Resort & Residences

Property: Ocean Two Resort & Residences
Address: Dover Road, St. Lawrence Gap BB15026, Barbados
Phone Number:
Location: Caribbean > Barbados > Christ Church Parish > St. Lawrence Gap
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in St. Lawrence Gap
#1 Romantic Hotel in St. Lawrence Gap
#2 On the Beach Hotel in St. Lawrence Gap
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Two Resort & Residences 4*
Number of rooms: 88
Official Description (provided by the hotel):
Ocean Two Resort & Residences is a brand new, four diamond, beachfront property located at the far end of St.Lawrence Gap with a wide array of amenities and facilities. It is the ideal location for romantic retreats, family holidays, girlfriend getaway, family reunions/group travel as well as meetings and incentive groups! With its spacious accommodations including Hotel Rooms, One Bedroom & Two Bedroom Suites with genuine, Bajan hospitality, Ocean Two is THE place to stay on the South Coast of Barbados! ... more   less 
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Also Known As:
Ocean 2 Resort & Residences
Ocean Two Resort & Residences Hotel St Lawrence Gap
Ocean Two Resort And Residences
Ocean Two Resort & Residences Barbados/St. Lawrence Gap

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