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“Great little gen” 5 of 5 stars
Review of Savannah Beach Hotel

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Savannah Beach Hotel
Ranked #4 of 9 Hotels in Hastings
Certificate of Excellence
Huddersfield, United Kingdom
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great little gen”
5 of 5 stars Reviewed December 29, 2012 via mobile

Sat having last cocktail before flight home. Have heard negatives comments while here but to us this place is a bit of paradise. Some people expect British standards wherever they go and should stay at home if that's what they want, didn't they realize they hadn't booked the Sandy Lane hotel. Rant over, the staff were fantastic and very friendly and welcoming. Rachel's was our restaurant of choice and tasted true Bajan flavours. Rm 328 was large with lovely views over the grounds and beach view. Previos comments about the beach being rocky are true but this meant we could watch the turtles bobbing up from our sun loungers I'm sure they were playing hide and seek with those who ventured in to get a closer look. Finally thank you to everyone who made our silver wedding celebration special on Christmas eve despite the weather. See you next time

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Gill018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (436)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 28, 2012 via mobile

There were a lot of little things that could be improved about our stay here and a few big issues that needed to be handled. We arrived and had to cart our own luggage down steep stairs to our room. Only to see the next day they did have a lift and a trolley!
Our room smelt mildly of damp, but I thought maybe it will pass! Only to find a few days later that our bathroom was leaking after some heavy rain. We had 2 large leaks and clearly it had leaked before hence the damp smell! Phoned reception didn't apologise of give much advice! Had to find a maintenance lady and get a mop bucket ourselves. It was Christmas Eve, so that ruined our night.

The food in Rachael's restaurant from the al a carte menu is good. A lot of the locals spoke highly of it. The buffet night food wasn't as great. Breakfast is a nice idea with the birds flying around, but practically a bit annoying when you have to watch your back on the chairs in case of bird poo. And don't leave uneaten food unattended as the birds will be at your plate.
Drifters beach restaurant serves buffet food and is hit and miss. On the whole ok for lunch.

The service from the staff is what could have made a real difference to the holiday. I would say 5 out of the 30 or so staff that we encountered were approachable and seemed happy to help. The rest all need serious training on Customer service skills. To me they didn't seem like they wanted to be there and gave off a bad vibe. They don't know how to deal with complaints, small gestures can turn a situation around.

The beach strip is long, but the bit for savannah hotel specifically is a bit cramped, and at about 3.30-4.30 near the kitchen area of the beach,there was a nasty sewage smell everyday. The beach staff for the loungers were really helpful though. Make sure you get some protective footwear for when you go in the sea, as it is very pebbly and rocky underfoot.

The room size is ok for a couple. The bed is big and the room size is ok. Decor is a bit dated, especially the bathrooms. Our bed was a bit uncomfortable also.

When we complained about our room, they did offer to move us, but we only had two nights left. I believe they only had smaller rooms to offer us. But when it came to check out they still charged us for the 2 bottles of water we had. It would have been a nice gesture to waive this at least! This is where I think they do all need serious training in customer service. It would make the hotel ok then.

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Fizaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahManagement, Manager at Savannah Beach Hotel, responded to this review, January 3, 2013
Dear Guest,

Thank you for taking the time to share your review with us. It is feedback like this that allows us to identify and address any shortfalls in our service delivery. We apologize for any inconvenience caused and for the leak in your room upon arrival. We sincerely regret that this would have ruined your Christmas Eve night with us and left a less than favorable impression of our property. After a long day of travelling we can definitely understand how frustrating and upsetting this would have been. We are glad that a housekeeper was able to assist you in getting settled into your room, however, we will look into why the reception wasn't more helpful or did not provide additional alternatives to help you get comfortable. It is always our intention to make sure that we create fond memories every day of our guests' vacation; from the moment they arrive all the way up to the last second they depart the hotel. Be assured that every concern you expressed will be thoroughly looked into to prevent any reoccurence in the future. We appreciate you rating us 3 out of 5 stars despite the dissatisfation you expressed in certain areas. Although we understand and acknowledge your dismay with some aspects of your stay, we hope, that the areas which you enjoyed would be suffice to give us another opportunity to regain your confidence and provide the ultimate experience to you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
worcestershire
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 27, 2012

We stayed here the first two weeks in December and decided to upgrade to the sea view suite.. These rooms are two story with the living area downstairs and the bedroom upstairs the rooms were kept spotlessly clean for the duration of our stay. There are two places to have your meals breakfast is at Rachels and lunch is at drifters for your evening meal you can use drifters or the al-a-carte. The al-a-carte has a varied menu which was superbly cooked and beautifully presented by the ever attentive staff. the evening meal at drifters was buffet style and again the selection was varied and Delicious. Some people have previously commented that some staff were less than helpful and moody we found that if you make the effort to talk to them they are very warm and have a wicked sense of humour. Bear in mind the staff are having to deal with all kinds of guests some less helpful than others and still maintain a professional demeanor. To sum up our holiday at the savanah yes it could do with a lick of paint in places and have a better beach but the location the food the staff more than make up for this. If you want perfection there are plenty of hotels on this beautiful island that will accommodate you but at a price. This hotel provide a great package for a very reasonable price don't go with any pre conceived ideas just go and enjoy. One last thing we hired a car for the day and covered the whole island in the day. There are so many things to see to many to mention just ask the rep and they will point out the places of interest.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank ricardo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 24, 2012

What a great holiday hotel. Was there Sept & so enjoyed returned some 8 weeks later. Been to barbados 8 times before but this hotel takes some beating. Such good value for money. food, accom, & the friendliness of all the staff makes it so worth while. Great entertainment, especially Kimberley Innis & gang.
I have never felt so welcome on return to hotel.Nothing is too much trouble. Staff made our hol.From Manager to bar staff to cleaners to gardeners & all.Craig & management team always around if u need anything.
Am now looking to return to SAVANNAH BEACH HOTEL in feb 4 my birthday.

Room Tip: All the rooms are great. As long as u not in the old part
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Stayed December 2012, traveled as a couple
Helpful?
8 Thank angiebattye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahManagement, Manager at Savannah Beach Hotel, responded to this review, December 29, 2012
Hi Angie,

Thank you for taking the time to share the details of your memorable experience with us. We were happy to have you home again with us! Just so you know, we no longer consider you as one of our guests, but part of the Savannah Beach family. It is always fun to see how involved you become in our beach activities and games, especially your hula hooping! We can't wait until your return in February, where we will pamper you for your birthday, and make sure your every need is fulfilled. As always, we look forward to your return home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 23, 2012

Firstly, I only write a review when I've got something relevant to say so please read. If you're looking for a impressive looking sprawling mass of a hotel with 8 restaurants, 16 bars, 55 choices for dinner and total perfection then you don't want to be at the Savannah. The Savannah Beach is a unique, welcoming, friendly hotel with a historical, personal and almost homely feel. All the staff (including management) make a huge contribution to the welcoming feel of this beautiful hotel and this will be a major factor in the enjoyment of your holiday. Ok so you've read about the beach - these are not rocks but a coral reef so it can't just be 'moved' - accept it for what it is and if you feel that's not enough take advantage of the hotels shuttle bus to the nearby (3 minutes drive or 15/20 minute walk) Carlisle Bay beach which is one of the most pristine beaches you'll ever see. Savannah provide a really nice freshly packed lunch or there is food available (extra charge) at the Copacabana Beach Bar on the beach, drinks are still included as part of your All Inclusive package at the beach. Lots of boat trips are available from this beach to snorkel over wrecks & swim with turtles, cost around $20 (US $) per person for about an hour. Food at the Savannah is very good quality in both Rachels restaurant (Al la Carte) and Drifters Beach Bar & Grill. The buffet in Drifters is usually themed with a choice of about 7/8 dishes which are always good quality, hot & fresh. If you book with Virgin, they add some good touches to make your holiday a little more enjoyable such as their check in and chill out service and no boring welcome meetings! Their Rep Donna is local and has all the knowledge you need about the island. Barbados is a beautiful island, small with lots of history, the locals are lovely - so friendly.
In response to the previous review to this - you need to get out in the sun, be looked after by the lovely Savannah staff and don't spoil your well earned holiday moaning on Trip Advisor (with the free hotel wi-fi) on your first day!

Room Tip: Ask for your preference - all depends whether you'd like to be near the beach or restaurant as b...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
10 Thank karenm2607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2012

We had a 3 day stay at Savannah Beach before a cruise. The staff where very friendly,pleasant and helpful. The manageress understood perfectly when we asked could we change our accomodation to nearer the beach, she could not of been more helpful in assisting us. The food was lovely and the service was excellent. The beach is beautiful and clean, no problem getting a sun bed and they also provide waitress sevice on the beach. The guests where also very friendly there was a mixture of all ages. When we came back doing the check in and chill option it worked out very well and we could enjoy the last day of our holiday relaxing.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank jan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 15, 2012

My husband and I stayed at the Savannah 8 October 2012 for two weeks. I contacted the hotel about 2 months in advance just for confirmation that they could provide gluten free food for my husband and on arrival we were not disappointed. The Head Chef Max Benz introduced himself and always arranged for us to eat a Rachels as they would have a meeting before service commenced so all restaurant staff knew what he was able to eat from the menu. Special thanks to Curlene, Jackie, Henderson Butcher & Linda at Rachels, a pleasure to have met you all. Also the hotel went out of their way to buy gluten free crackers to have with a particular dish (what service). We were also lucky enough one night to witness baby turtles just after hatching as they all crawled through the fench at Drifters Bar. It was an amazing experience to see them and Turtle Watch allowed us and other holiday makers to take them to a darker part of the beach and we all released them into the sea. What an unforgettable experience. Also the green monkeys provide quite a lot of entainment on the beach. The hotel also provides a shuttle bus to take you to Copacabana Beach Bar & Grill. Sunbeds/umberellas and drinks are provided. Its a lovely beach and well worth several visits. Just a short walk takes you into Bridgetown itself. Getting Magners cider is quite limited. However, just outside of the hotel theres 99 Steps and you can get Smirnoff Ice which is really reasonable. Opposite Coconut Grove theres a bar called the Blue Room (unfortunately, no Magners but nice if you fancy a drink other than the hotel). Just a short walk from the Blue Room, on the same side is a bar called Fred's Bar and you can actually get Magners, bit expensive but worth it. Otherwise at Bridgetown The Waterfront Cafe sells Magners, again bit expensive, but worth it. The beach is quite rocky at the Savannah but just a short walk takes you to Needhams Point and what a laugh it is to jump the waves up their. The Savannah is rated as 3 and a half stars however, we had a brilliant time and I think it deserves at least 4 stars. I can truly recommend this hotel and would love to visit again. All the staff were so friendly and it was home from home but with great weather. Well done to all at the Savannah for a fantastic holiday and we really appreciate you going out of your way to accommodate my husband's gluten free diet.

Room Tip: We had a Courtyard Room which I would recommend as just by Rachels Restaurant but quiter of an eveni...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank GLUTENFREEMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Savannah Beach Hotel

Property: Savannah Beach Hotel
Address: Hastings, Hastings, Barbados
Location: Caribbean > Barbados > Christ Church Parish > Hastings
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Hastings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Savannah Beach Hotel 3.5*
Number of rooms: 92
Official Description (provided by the hotel):
Situated near the historic Garrison Savannah on the pristine coastline of Barbados, Savannah Beach Hotel is a beachfront four-star resort that easily ranks as one of the most idyllic destinations on the island. It is a Caribbean paradise that simply must be experienced! Forget everything you’ve ever known or experienced about all-inclusive hotels… Savannah is distinctly different. It is an all-inclusive hotel with style! Dive in… Savannah is an excellent choice for a relaxed Caribbean holiday. You are just steps from the beach, ensuring a blissful holiday in the Caribbean sun. Spoilt for choice, there are 2 swimming pools, 1 that meanders through the garden courtyard and has a 4-storey waterfall, the other is located down by the beach. When it comes to family holidays, children and teens are extremely well catered for at this hotel, there is an extensive family entertainment centre (opening Easter ’12) to keep even the most energetic children entertained! For those romantic moments, why not go down to the beach for a moonlight romantic stroll before heading to the late night bar. Live entertainment 5 nights per week, including themed nights and floor shows. Weekly manager’s barbecue party. Three restaurants; the main restaurant has a twist on Caribbean gourmet dining, open for buffet breakfast, buffet lunch and dinner 7 days a week. The Beach restaurant and bar is open 7 days a week for lunch and 5 days a week for dinner serving a wide range of barbecue, pastas, grilled fish and burgers for lunch and in the evening a themed dinner including Mexican, Indian, Chinese as well as Caribbean cuisine. There is also an Asian fusion* restaurant open 5 nights a week for dinner (16 years and over only, a supplement of $25 BDS per person will apply). 4 bars including a late night bar that opens from 11.00pm – 1.00am. Afternoon tea is served daily. ... more   less 
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Also Known As:
Savannah Beach Hotel Hastings
Savannah Christ Church
Savannah Hotel Christ Church
Savannah Hotel Barbados
Savannah Barbados
Savannah Beach Hotel Barbados/Hastings

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