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“Fantastic Service”

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Hotel-Pension Residenz am Plattensee
Ranked #1 of 1 Hotels in Balatonakali
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic Service”
Reviewed August 13, 2013

We haven't yet finished our stay at The Hotel-Pension Residenz, yet I'm compelled to write my first ever Trip Advisor review. My son had an ear infection and Roman and his family couldn't do enough to help. Roman and his daughter spent all morning driving my wife and son to doctors and pharmacy's to get him fixed up. Such kindness and service. By the way the pension is georgeous and quiet with beautiful grounds, plenty for the kids to do and the breakfast is delicious...

Room Tip: The family room at the back of the hotel is great; it has separate but adjoining bedrooms.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MattFogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roman_7, Inhaber at Hotel-Pension Residenz am Plattensee, responded to this review, January 17, 2015
Google Translation
Herzlichen Dank für Ihre schöne Eintragung,

natürlich helfen wir gerne unseren Gästen in jeder Situation wenn es möglich ist.

Es freut uns sehr, dass Ihre ganze Gruppe bei uns Erholung und Ruhe gefunden hat und mit unserem Frühstücksbüffe zufrieden war!

Herzliche Grüße

Roman Sernecki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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46 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Polish first
  • Russian first
  • Any
English first
Budapest, Hungary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 7, 2011

I have booked prior for 1 Saturday night at the hotel, but by the time we got there, the room was already sold to some other people, most probably who reserved more nights.
We were kindly asked to find another place...
That is cheating according to any vocabulary...!
So be careful! Your reservation might mean nothing by the time you arrive!!

  • Stayed August 2011, traveled with family
    • Value
    • Service
Helpful?
15 Thank KeviZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roman_7, Inhaber at Hotel-Pension Residenz am Plattensee, responded to this review, March 20, 2012
Google Translation
Diese aus Ungarn kommenden Gäste, die keine Familie - wie sie angeben - sondern ein Paar sind, haben bei uns einige Wochen vorher nach einem Zimmer gefragt. Wir haben beantwortet, dass wenn ein Zimmer frei wird, dann gerne, und baten um eine Kontaktaufnahme kurz vor der Anreise. Die Gäste kamen ohne sich noch mal zu melden und unser Haus war schon voll. Wir haben ein verglechbares Zimmer in Nachbarpension gefunden, aber sie haben es abgeleht und sind weg gefahren.
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Additional Information about Hotel-Pension Residenz am Plattensee

Property: Hotel-Pension Residenz am Plattensee
Address: Sosi foeldek 2, Balatonakali 8243, Hungary
Location: Hungary > Central Transdanubia > Veszprem County > Balatonakali
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Balatonakali
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel-Pension Residenz am Plattensee 4*
Number of rooms: 12
Official Description (provided by the hotel):
This new and elegant house is located on the northern shore of Lake Balaton (also known as Balaton known), the largest lake in Central Europe (about 600 km2. Idyllic, quiet location in a nature reserve allows a relaxing holiday. The banks of only 150 m away and the next beach about 350 m. Up to Balatonfured, the well-known spa and summer resort, and the beautiful Tihany Peninsula, it is only 14 km. Our guests in this unique spa oasis, a complete holiday resort with extensive leisure facilities available. In the garden (approx. 6000 M2) offers a swimming pond (400 m2, up to 3 m deep), sports ground (1200 m2), lawns, terraces, children's playground, tree house and a small sandy beach. The offer is supplemented by table tennis, darts and badminton. The special ambience of the house is characterized by a tasteful architecture and furnishings. For your well-being not only ensure the comfortable rooms and apartments, but also our personal care. In the spacious living room and on the terraces you can chat, play and spend a leisurely evening. We serve hot and cold drinks, ice cream and snacks. F R E E I Z I T O U N D S P O R T • Tennis (3 km; club facility with four excellent clay courts) • Golf (new 18-hole course in just 4 miles) Horse riding (several horse farms in just a few km) • Sailing and Surfing - water access already in 200 m • cycling and inline skating (bike path at the house) • Hunting (largest forest and hunting areas in Hungary) • Hiking (trails on the hilly north shore) • Wine tasting (in many wine cellars and wine museums) • Fly (with helicopter) • New water park in Balatonfured (only 13 km) ... more   less 
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Also Known As:
Hotel-Pension Residenz Am Plattensee Balatonakali, Somogy County, Hungary

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