Stayed 2 nights on our 2 week journey through Tuscany. It was the end of the season and we had the hotel virtually to ourselves. Staff was very nice and accommodating except for glitch at checkout when their credit card machine wouldn't work. All got resolved amicably. Front desk guy leaves at 2 pm and no one speaks english after that, but he gave us his cell phone # in the event we needed anything (we didn't). Agree with earlier post about needing updating, but it was clean and we enjoyed our stay.