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“Good holiday but teething problems need addressing”
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Overview
Villa -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Pefkos, Rhodes, Dodecanese, South Aegean

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Average - based on 5 reviews
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Reviews from our community

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Karen G
Wigan, United Kingdom
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good holiday but teething problems need addressing”
Reviewed September 12, 2013 for a stay in September 2013

A group of 10 of us consisting of 11 months being the youngest and late 50's being the eldest have just returned from staying at 2 of the villas.

We had a lovely holiday, and I wanted to write a review as there were so many good things but also things that need improving.

We were picked up at the airport by Peter, who was very welcoming and friendly and gave us a mini guided tour of Rhodes on our way to the villas which was a really personal touch.

We arrived at the villas and were introduced to Ali who looked after the villas. As it was late Ali very kindly went into town to get some bits we needed on top of the welcome pack (the welcome pack was really handy and had the essentials).

The villas were both stunning! We were all very pleased. We asked for 1 cot for the baby and then shortly afterwards Ali arrived with a child's extra bed. This wasn't suitable for an 11 month old but that's all that we were offered. This made it a little difficult trying to keep the baby from falling out of bed. Other than that the villas were spacious, modern and exceptionally clean. The views are breath taking and very impressive overall.

Outside the villas there is a children's play area which was great. However, there are a lot of steps down to the BBQ area, to the chess board, a large drop from the balcony to the pool, and for some reason a gap from one of the upstairs balconies which a child could easily fall through in our opinion so we kept that door locked at all times. We felt due to there not being hand rails etc to these areas we had to be extra vigilant as we had a 3 year old as well as the baby and worried she may fall. In my opinion the safety factor needs addressing unless they market for older children.

The main disappointment we had is that the villa was so lovely and so clean on arrival (Wednesday) and although on the website it says the villas are cleaned daily, we did not get a cleaner until the Sunday and that was the only time until the day we left when they cleaned for the next arrivals. The website also states a change of towels and linen every 2 days, again this was only done once. This really changed the luxury feel of the villas, as we were emptying our own bins and toilet waist bins.

We were offered a car as the villas were a good 30 minute walk to the local shops, which was not well lit. We thought this was a really nice extra touch that we were not expecting it. Although, this didn't turn out as well as first thought as Ali also shared the car so sometimes we had to ensure we were back in time for him to take it, and then the petrol we had put in had been used. We were told this would be refunded but this didn't happen.

I think the villas should have a guide book explaining certain things like the cleaning, car service, and check out time - as we were given 10 minutes notice to leave one of the villas on the last day for the cleaner and were told we would have to go in with the rest of our family until our transfer to the airport! Again, it just ruins some of the good customer service we had received.

Overall the villas are beautiful, but they need to be cleaned daily to upkeep the standard throughout your holiday. Peacefully isolated. This could be an amazing place, but a little extra focus on safety exterior around the villas and some guidance on times and facilities etc. I would return to the villas but either after small safety improvements have been introduced or when my children are older.

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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The views & modern villa interior
Liked least: Lack of safety rails outside the property
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Was it a good value for the price paid?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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