I made a reservation for this hotel 9 (!) months in advance. Personally, I had something (an anniversary) to celebrate. The evening before our check in, I received a phone call to tell me we won't be able to stay at the hotel: the toilet of our room was broke. A reason which my husband and I strongly doubted but in times of Tripadvisor always better for them to say than admitting you double booked or whatever. (Of course, it will always be our word against theirs). Apparently staff had been trying to reach us through mail that morning already but I don't read mails while I am on a holiday. As a compensation we were offered a stay in a hotel 30 km away. This accommodation was 'similar' to the Monaci, they told us. A quick look on the internet learned me that this wasn't the case at all. It was an unpersonal resort. I refused it. 3 questions come to mind: 1. Isn't it possible for a hotel like this to have a toilet fixed in 2 days time (if this really was the case)? We were only to arrive the next evening. I once stayed at a hotel in Rome where they fixed the aircon AT NIGHT because it broke down that same evening. 2. Why does a girl from the reception in bad English need to inform us about this? Where was the manager (Guido, as I can read on this site) to take his responsibility ans inform us himself? Surely that would have been much more customer friendly and personal.
3. Why does staff give us the feeling that this is just an 'inconvenience' ( I quote) and why do they try to inform you via MAIL ? This all is very unprofessional in my opinion.
- Official Description (provided by the hotel):
- In 2007, by chance, I stumbled upon this place, fell in love with it and decided to devote my life to its resurrection.To bring this place, previously chosen by the monks of Saint Anna’s order for his special energy and extraordinary charm, back to life. It has become the second great project of my life. The estate Monaci delle Terre Nere is situated along the slopes of Mount Etna, the biggest volcano in Europe on the border of the Etna National Park at 500mt above sea level. My wish has been to preserve the historic identity and local traditions, more than a Boutique Hotel it is a home which I hope retains its intimacy. The house which dates from 1800 is listed as one of historical importance. It is now a place where traditional Sicilian Architecture is combined with contemporary art and living. ... more less
- Reservation Options:
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- Also Known As:
- Monaci Delle Terre Nere Zafferana Etnea, Sicily, Italy