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“great place for English speaker”

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Langley Resort Hotel Fort Royal Guadeloupe
Ranked #3 of 3 Hotels in Deshaies
Orlando
Level 5 Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“great place for English speaker”
Reviewed August 25, 2013

There are not that many places in Guadeloupe where people speak English to you fluently. Great place for a quiet and relaxing stay. The bungalow are great although some of them smell weird, like humidity. The food was really good, it was buffet style with local food and more commercial items as well.
The employees are really welcoming and nice and the beach s beautiful. I love the one at the end of the hotel better than the one with all the lounge chairs. The bar near the beach was really cool and their pizza were great.
The fan in the room did not work but the front desk lady told us she could change the room for us.

Room Tip: ask where the room is located. Choose the bungalows.
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  • Stayed August 2013, traveled with friends
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Thank symbiose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 16, 2013

How this truly slovenly mega-resort has been able to accrue such a large number of decent reviews is beyond me- but it could well be personal.

The first thing to say is this is a place very firmly designed for the French- expatriots of the Caribbean and their families make up the majority of guests. As an English speaker one is certainly catered for, but with a side-order of passive aggression and suspicion at all times that encourages one to have to fight for the basic things any functioning hotel provides as a matter of course. Rooms are only intermittently cleaned and never thoroughly; towels are removed and often not replaced. Lifts, electrical power, room keys and the internet fail with predictable regularity but any attempt to hasten their repair is met with disinterest from the staff more inclined to find inexplicably time-consuming tasks to fulfill- anything but providing service. It can be a battle of attrition obtaining a drink without a sneer from the grudging bar-staff, although this doesn't appear to dissuade the reception staff from getting hammered themselves at the weekend and selecting a guest or two for more personal attention. I'm not kidding.

Presumably to avoid actual service an 'all-in' mentality pervades. Breakfast and dinner is from an enormous buffet and has the culinary flair of a swill tray. Drinks are included- yes that's wine and rum- and no doubt help to numb the palate, but payment of 20 Euros is up front and in cash and the overall feeling is not dissimilar to a supermarket sweep. The biggest fans of this method of delivering foodstuffs will always be the young and the pie-eyed. Indeed the cavernous restaurant hall is disproportionately overwhelmed by fatties and teenagers gorging their tums at each sitting and it can be a struggle to keep one's own dinner down watching egg and bean-caked fingers being dragged through fly-infested fruit salad. Staff hover at all times, not in order to facilitate the dining experience but to spirit away anything left for more than 30 seconds for fear it fall into the beaks of the ever-present birdlife. The restaurant you see doubles as an ersatz aviary and has a display of excrement not detailed in the website galleries. Truly, awfully, spectacular and yet somehow appropriate.

I stayed in a 'bungalow' at first and was changed later to a standard double room in the Soviet-style main hotel block, and both were ghastly- the double less so. Beds- indeed matresses- are actually two thin singles pushed together, flooring is terracotta tiles better suited to roofing and fixtures and light fittings crude and frequently broken.
Of course the one thing guaranteed is the view- and even the staff at the Langley are unable to ruin this. There are tennis courts, a swimming pool and boules but all facilities have seen far better days.

Before the advent of TripAdvisor this sort of place was the kind of thing one became used to on luck-of-the-draw package holidays but the best argument for mass consumer feedback is to ensure that those days are consigned to history. Guadeloupe is a beautiful and unusual island and this hole does it no favours whatsoever in either regard.
Best avoided really by all but the greediest alcoholics.

  • Stayed August 2013, traveled on business
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Helpful?
10 Thank DaiYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Toronto
Level 6 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed July 8, 2013

We (two adults and a teenager) spent very pleasant four nights at Langley Fort Royal near Deshaies during the 1st week of July. Here is a description of the hotel and the surrounding area.

The hotel is on the extreme North-Western corner of Basse Terre which is the left "wing" of the butterfly that is Guadeloupe island. You can reach the hotel in about an hour from the airport at Pointe-a-Pitre. The roads are very good and on a Saturday afternoon, the traffic was light and the scenery very interesting to look at. So getting there is no problem at all.

The hotel is considered 4 star and lived up to its rating. It is right on a spectacular beach, and we stayed in the main building, on the third floor with a balcony overlooking the beach. The rooms are very nice, clean, with a TV, mini-fridge and a lock-box for valuables. You have the option of staying in many of the individual chalets that dot the hotel property, but they look extremely small.

The hotel has one open concept restaurant facing the beach with a bar that is open during dinner. The main bar is right on the beach and you sit outside under coconut trees in front of the beach – a good concept as long as it does not rain. The main reception area also is fully open and has a small bar.

The food we found to be very good. It is a mixture of French and Creole, always buffet style. The breakfast was the same every morning, your standard eggs, bacon, sausages, crapes, croissants, baguettes and lots of fruit. We never had lunch there but you can get stuff like pizza. The dinner menu changed every night, a mixture of western and Creole dishes. The highlight during our stay was crab, done in Creole sauce. They had really good French pastries, fruit and ice crème for desert. We have traveled to many places throughout Caribbean in Mexico, Costa Rica, the Dominican Republic, Cuba and Venezuela during last 5 years and the food here was by far the best we have had out of all these places. This is one place that you will have to watch what you eat carefully if you are in weight management mode.

The hotel has a number of tennis courts, beach volleyball, and water sports like kayaks and wind surfing. All this is included if you are on the room/breakfast/dinner plan. You can get a one hour lesson on wind surfing by one of the instructors at the hotel for 21 Euros. The pool table was coin operated, which was a bad idea as we like to play a lot of pool on our vacations. The hotel has organized excursions out to various attractions in Guadeloupe and beyond. There is a car rental agency within the hotel and a couple of them just outside the main gate. There is a fairly decent corner store type shop to buy various supplies within 5 minutes walking distance from the hotel and a large supermarket about 5 km away. The two main towns on either side of the hotel are Deshaie and Saint Rose, where, we were told that one can find decent restaurants.

Being the low season, the hotel was not busy at all when we were there except during the weekend when local families come. So we did have good relaxing time. The hotel is owned by a Swedish company and a significant number of Swedes work here. There was absolutely no issues for non-French speaking people in communication as English is spoken in the hotel extensively, which is not the case every where else in Guadeloupe. The staff is very friendly and helpful. We found the hotel very clean with everything working properly.

In terms of what to do in the surrounding area, there is a lot to see and do. Guadeloupe is an amazing place, especially the big island of Bass Terre and the tiny islands of Les Saintes. Bass Terre is very mountainous covered with rain forest and gets a lot of rain. Practically most of the population lives on the coast around the island. The interior is all rain forest covered mountains, spectacular waterfalls and even a volcano. There are many hiking trails that lead you up to the volcano or to various waterfalls, all of which are in the deep rain forest mostly on very steep slopes. Be forewarned that the hikes here are not you run of the mill Sunday afternoon around the park variety. Even the ones classified as suitable for beginners are very tough. They are wet, muddy, slippery and usually climb up and down steep slopes in the forest, and are frequently with exposed tree roots and plant debris. You absolutely need good shoes, rain gear and should carry a lots of water with you. If it had been raining hard the previous few hours, just forget it as there will be countless fast flowing mountain streams that cut across the trails and make them very dangerous. Remember that cell phones will not work in these narrow mountain valleys.

Guadeloupe is also has very good sites for snorkeling and scuba diving. On the western edge of Basse Terre, there are countless bays and coves from which you have access to great sites. We did most of our snorkelling in Les Saintes and I am going to do a separate review for that. I would recommend that you bring your own gear if you want to do scuba or snorkeling. We had one quick look at Pointe-a-Pitre and decided never to return to that place again. Looks very sketchy. The botanical garden in Deshaies is truly astounding in terms of the variety of plants and flowers and there is a tiny zoo also not far off. In terms of animals, it is nothings to write home about, but the place has been designed in such a way that it fits neatly into the slope of a rain forest. It was a pleasure just to walk around and also walk in the tree canopy on the suspension bridge system that they have there.

We rented a car for our stay. That is recommended as it is very convenient to drive around and taxis are expensive. We did not see much public transportation in Basse Terre although obviously they do exist. Gas is double the Canadian prices. The road system is very well maintained and in Basse Terre the traffic is light. The roads and the drives on the western edge are absolutely spectacular, winding up and down and around bays and coves of the coast line. I will never forget these drives. If you plan on renting a vehicle, just note that automatics are hard to come by and they are about 10 (yes, ten) times more expensive to rent than a stick-shift. If you are not familiar with stick-shift, remember that this is not the place to learn to drive a stick-shift! The roads are too winding and too steep for that. On the drive up to the starting point for the hike to the volcano, the road climbs at a around 5% – 10% slope for about 10 kms without a break and with many hair-pin turns, sometimes two turns together. Also the road system here contains many round-a-bouts. Remember this is part of France, so European rules! So if you are a poor North Americano, unfamiliar with round-a-bouts, you will pull a few hairs out while navigating these. However on the whole, this was one driving experience that I would not have missed for anything.

In summary, a great country to visit, a great place to stay a memorable travel experience for us. Not many English speaking North Americans visit this place because of the language, which is a pity because this is one beautiful Caribbean island with many interesting travel options. I am going to write a separate review on Les Saintes as that place rates its own special one.

Room Tip: Al rooms in the main block have a beach facing balcony.
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
4 Thank laviniam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFortRoyal, Directeur général at Langley Resort Hotel Fort Royal Guadeloupe, responded to this review, July 12, 2013
Thank you very much for having taken the time to post your extensive review on Tripadvisor. I am very happy to read that you had such a pleasant stay on Guadeloupe and with us. I am confident that my entire team will be pleased to read your compliment about their service and the overall quality hotel, like I do.

On behalf of my entire team, I look forward to the opportunity to be your hosts once more in the future when visiting Guadeloupe!


With kind regards

Léon Raaijmaakers
Hotel Manager - Langley Resort Fort Royal Guadeloupe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 7, 2013

I am currently in the privileged position of working in Guadeloupe for the next 5 months. And for the first part of my stay, my company has booked me into this hotel. As I am frequently staying for long periods in different parts of the world, I experience many varied hotels. This one while not in any sense 'luxury' is perfectly adequate. It is certainly not what I would personally choose as a holidaymaker but I can see it's attraction for anyone looking for an all-inclusive sun and sand holiday particularly if one has children. It is worth noting though that the hour drive from the airport to here might put some people off. One is quite isolated, it is a 10 minute drive to the nearest town Deshaies and a 50 minute drive to Point a Pitre, so if you want to explore the island you really must hire a car. The beach seems lively but not crowded, there are the standard beachy activities to do. I think that sometimes the surf can be just a little challenging for swimmers so take the swimming conditions advise. The rooms are large, clean and bright and from my balcony in my standard 2nd floor room, I can almost taste the salt of the sea spray on my lips it is so close.
The breakfast buffet is pretty standard but good quality, abundant and well stocked. The evening meal buffet deal, unlimited food and wine or beer, can lead one's normally ladylike demeanour into sheer unbridled gluttony! Surprisingly for a large hotel buffet, it is kept very well. The food is changed or re-stocked frequently. And is simply good, standard fare. There is no room service here, although a very good pizza is served from the cocktail bar which you can take to your room should you wish to escape the mozzies. Bring mosquito repellant. You will need it!
The reception, restaurant and bar staff seem very sweet, and eager to help but whether they can practically achieve results seems to be a random thing. In my opinion this is a perfectly good, mid-range, all-inclusive beachside basic hotel with no nasty surprises!

Room Tip: Rooms on the North side overlook an almost uninhabited beach. Rooms on the South side may overlook a...
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  • Stayed May 2013, traveled on business
    • Value
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Helpful?
4 Thank Margie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFortRoyal, General Manager at Langley Resort Hotel Fort Royal Guadeloupe, responded to this review, May 11, 2013
Thank you very much for your feedback with regards to your current stay in our hotel. As you will be staying with us for a long time with us, please do not hesitate to contact me or any member of my team at the hotel, if we can be of any further assistance. We are happy to also help you in discovering the island on your days off. Our own Activity team of Fort Royal Guadeloupe can offer you a wide range of excursions and activities to make your stay even more enjoyable. I would be happy to meet you during your current stay with us.
Kind regards
LANGLEY RESORT FORT ROYAL GUADELOUPE
Léon Raaijmaakers
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern, Switzerland
Level 4 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 23, 2013

Not bad hotel but 2 huge problems:
1- Communication, the hotel does not inform the guests. Sometimes you happen to find out and the rest you will never know! Ask about what's included, how and when!!! The staff is poorly organized. They don’t know, what the guests expect from them and they never inform you about anything, if you don’t ask the right question!
2 - Narrow-minded! Small, silly things where the hotel wants to save a few cents, but they just irritate the guests. This could have been a luxury resort, but sometimes it feels more like a school camp. Please, if you want other guests then Swedish charter tourists, you need to improve the service!

Start with the positive:
Nice hotel at a small, secluded, private beach (but other people than hotel guests do have access). The hotel rooms are not bad. The cleaning personnel are doing their job.
You can borrow windsurfing, kayaks, hobby cats at the beach. This is included, if you have half board!
The place is very calm and quiet, and it is far away from everything... You'd better rent a car at the air port! Hotel excursions are expensive and the place can get rather boring.

The restaurant is not bad. The buffet breakfast is always the same. Note, when the hotel feels like starting "low season", there tend to be less items every day at the buffet. This doesn't mean, that the price for the stay is "low season"
Dinner can be very good, even delicious, if there isn't a special group or special event taking place at the hotel. This hotel is used for conferences, club jubilees, exhibitions and meetings. All these "special event guests" seem to be more important than hotel guests. Suddenly the lovely apéro at the sunset terrace is served in the back yard and the cook only has time to do an excellent diner for the special guests. You, as a hotel guest, will get a reconstituted left-over buffet and recognise all the food from the past week!
But during high season and without special events, the dinner is good. You get a drink at the terrace (serve yourself) and a nice buffet. (Watch out with some salads. They might contain sand, tiny stones - not good for your teeth!)

When the Swedish school holidays are over, this hotel switches to low season on service!! The prices are still high season! And it is high season in the Caribbean and in France. Suddenly the evening buffet is served 19:00-21:30 instead of 18:00-22:00. Yes, you can eat within 2 hours, but you might want to enjoy the drink before and the sunset and not fight at the buffet at the same time as all the other guests? Even worse, there is never any information! So when dinner time is changed, you will stand in front of a closed door. And the restaurant personnel is just standing around and waiting like you!

Concerning the personnel at the restaurant, most of them are good, the French people are very good, the Swedish are apprentices/trainees? Some Swedish are alert and trying, others are just standing around. The tables are not cleaned as soon as guests leave, tables are sticky and there is rubbish at the floor. It can take a long time before the plates at the buffet are refilled. By the way, both fruit flies and cockroaches might disturb your appetite.

This could be a lovely hotel at a lovely place, but the personnel must get more alert. Clean the restaurant before the guests arrive, don't give hotel guests leftover food. If people pay high season prices, they must get full service! And don't forget to inform the guests about everything! And don't forget the smile!!!

Room Tip: Hotelzimmer: 2er sind mit Balkon, 3er sind ohne Balkon; Bungalows: klein, aber die Reihe direkt am...
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  • Stayed April 2013, traveled with family
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    • Rooms
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Helpful?
3 Thank signe2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFortRoyal, General Manager at Langley Resort Hotel Fort Royal Guadeloupe, responded to this review, June 10, 2013
Thank you for your constructive feedback regarding your stay with us! We indeed had during your stay a one off large group staying at the hotel. We apologise for any inconvience this might have caused you. Please be assured that all food is created daily from fresh produce. With reference to the opening hours of the restaurant during low season, we communicated this to all our guests via the guest information panels e.g. located next to the elevators. On behalf of my entire team, I look forward to the opportunity of welcoming you back to Langley Resort Fort Royal Guadeloupe.
Kind regards
Léon Raaijmaakers
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 17, 2013

Nice Hotel, rooms are tidy and clean. Hotel area is big and lots of sports to do, so no need to get bored. Nice for kids as well. Food was nice, but not very spectacular. Views are breathtaking! Location is good, but not near airport or ferry's, so when you travel from "Point a Pitre" this takes you 30-45 minutes by taxi (65 euro - one way).

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank stephaniedebrauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFortRoyal, General Manager at Langley Resort Hotel Fort Royal Guadeloupe, responded to this review, April 18, 2013
Thank you for your feedback on our hotel! I am happy to ready that you enjoyed your stay with us, especially our estate and sports facilities. Indeed for kids: young and old, there is plenty to explore. On behalf on the entire team, I look forward to the opportunity of welcoming you back to Langley Resort Fort Royal Guadeloupe!
Best regards
LANGLEY RESORT FORT ROYAL GUADELOUPE
Léon Raaijmaakers
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port of Spain, Trinidad
Level 6 Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 13, 2013

I stayed here for a conference and thoroughly enjoyed the experience but had I booked here to stay on my vacation I would have regretted the choice.
This resort isn't for someone looking to explore Guadeloupe. It is far from the action and bustle of. Pointe a Pitre and the two hour commute is tiresome. To do anything more than laying on beach chairs soaking up sun means commuting either by route minibus or driving(American style manual vehicles).
The other worry for me was with very few exceptions(and I mean one or two) nowhere accepts American dollars. Not the hotel, taxi drivers or local banks. You have to go to the Airport in Pointe a Pitre to change currency.
The meals were quite ordinary, with breakfast being the high point for me. They serve a splendid guava juice and by the way if you are like me and don't use either sugar or milk then walk with your own creamer and sugar substitutes, because the hotel does not cater for patrons like us here.
I loved. That my room had beautiful sea views, but the mosquitoes made sitting on my balcony living hell.
There is no room service for meals and you are not allowed to take stuff from the dining room up to your suite.
The room cleaning service is done every three days and neither sheets nor towels are changed until then. I had to ask for a change of towels and alternated sleeping on the beds in the suite.
There are two English language cable television stations CNN and ESPN and no provision for watching movies or dvds.
The staff were however extremely friendly, helpful and understood enough English to communicate with guests who spoke limited French.
Would I return to Guadeloupe? Yes! Would I stay at Langleys Fort Royal probably not, it's not my place for a Guadeloupen vacation.

Room Tip: If you can splurge for the Grand Chamber Balcony Sea view. If not any sea view is acceptable and all...
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  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OneSaucyTrini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFortRoyal, General Manager at Langley Resort Hotel Fort Royal Guadeloupe, responded to this review, April 18, 2013
Thank you for your recent stay with us and your constructive feedback! I am happy to read that you in particular mention my team! I regret that you mention that you probably would not stay with us for a holiday on Guadeloupe, as indeed, we are in the most beautiful and natural surroundings of Guadeloupe. Let me try to convince you anyway in a couple of sentences! Langley Resort Fort Royal Guadeloupe offers guests every opportunity to discover the island to the maximum: we have our own dedicated and experienced excursion team with the widest range of excursion that you can imagine on Guadeloupe: from Canyoning to a trip to Reserve Cousteau: from visiting Rhum factory to the Jardin Botanique in Deshaies, which is only a couple of miles from the hotel. From a visit to the islands of Petite Terre, Ilet Caret or Les Saintes. From a diving trip to the Rain Forest. For all these excursions, you do not have to travel hours, as many of them are close by. We offer a very wide range of own watersports facilities like Hobie Cats, Laser, Optimist, Windsurf & paddle boards, kayaks....and so on. We also have a Europcar can rental desk at the hotel if you wish to explore the island on your own. With reference to US Dollars, I agree with you that this currency is not commonly accepted here, as Guadeloupe is part of France. We have the Euro currency. Please take note that in most places, including in many taxis, credit cards are widely accepted. On behalf of the entire team, I look forward to the opportunity of welcoming you back to our hotel on your vacation.
Best regards
LANGLEY RESORT FORT ROYAL GUADELOUPE
Léon Raaijmaakers
Hotel Manager
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Additional Information about Langley Resort Hotel Fort Royal Guadeloupe

Property: Langley Resort Hotel Fort Royal Guadeloupe
Address: Petit Bas Vent, Deshaies 97126, Guadeloupe
Location: Caribbean > Guadeloupe > Basse-Terre Island > Deshaies
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Deshaies
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Langley Resort Hotel Fort Royal Guadeloupe 3*
Number of rooms: 231
Official Description (provided by the hotel):
Langley Resort Fort Royal Guadeloupe is the only Caribbean Sea beach front hotel on Basse Terre, Guadeloupe, in the most natural surroundings on Guadeloupe! Deshaies, a small fisherman's village, is the perfect place for a national park adventure or water excursions in the Caribbean. Its unique location, modern facilities and impeccable services promise a memorable Caribbean experience! ... more   less 
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Also Known As:
Resort Fort Royal
Fort Royal Hotel
Langley Resort Hotel Fort Royal Guadeloupe Deshaies

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