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“Rooms too hot and shower a nightmare”

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Chateau des Reynats
Bacchus Marsh
Level 5 Contributor
80 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Rooms too hot and shower a nightmare”
Reviewed June 2, 2009

Stayed in the general accommodation area of the Chateau not the chateau (unfortunately). Rooms are small and VERY HOT. Again, air conditioning that doesn't work. Shower was over bath and shower head located in bath. Very awkward and dangerous to shower as well as water going everywhere as no shower curtain or wall .... Rooms weren't quiet either. Tea and coffee facilities provided. Food at chateau VERY AVERAGE! Beds weren't overly comfortable - suppose you get what you pay for here!

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Readybluedragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver BC
Level 6 Contributor
186 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
Reviewed February 13, 2009

This is one of those places that looks better in photos than it is. Not that it is bad but it is a couple of stars short of its four star listing. I had the Turpin room. It is scantily furnished in need of a renovation. The room was hot in February and I had the large window wide open. It was quiet outside. Inside, however, sound travels between the floors. It might be quite a hot stay mid-summer. The restaurant was closed so no comment other than a basic 14 Euro breakfast the next morning. The Orangerie is the main block of rooms a wee walk from the castle, but there was nothing to suggest they would be a better stay. If you want an inexpensive stay in a castle-like hotel and do not need any extras it is quite OK for Euro100/night.

  • Liked — Castle-like
  • Disliked — Just a basic hotel
  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank AlegreVancouverBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 12, 2009

We got to stay in the chateau which was a treat, because they weren't too busy. The rooms and bathroom was very large, however a little tired feeling. It needs a bit of a facelift and the rooms weren't so clean. However the restaurant made up for it! The evening meal was amazing. Breakfast one morning was just bread and jam. The next morning was a continental buffet. Strange they were both so different. The staff were quite friendly, spoke very good english. The location wasn't the best. You really need to drive anywhere to get dinner, if you aren't going to eat at the hotel restaurant.

  • Stayed December 2008, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank worldtravellers91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, Wisconsin
Level 5 Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed July 30, 2007

My mother and I stayed in this hotel for one night (7/22/07) as a part of a two-week long guided tour through France. We were a couple of the few lucky ones who got to stay in the actual chateau instead of in the orangerie nearby.

Our room (called the Turpin room, I think) was an average sized hotel room, but with huge vaulted ceilings and lovely large windows overlooking the chateau's entrance. Parts of the room were a little bit dirty (like inside one of the closets), but overall it was well kept.

The grounds of the hotel are also lovely and there is an outdoor swimming pool on the property. Overall we felt that it was an awesome experience to be able to spend a night inside a chateau in France!

PS - There is no air conditioning in any part of this hotel, however.

  • Liked — Just the experience of staying in a chateau
  • Disliked — Dark hallways
  • Stayed July 2007
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura_Wilde_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brackley, England
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 18, 2007

We stayed at this hotel while on a property hunt. The website looked good and the location was ideal so we booked. After a long drive we were amazed to be told that the restaurant was closed that evening - and so was the bar as the only member of staff on duty in the whole hotel had not been left the keys! Needless to say the website mentioned none of this.

After reading poor reviews of the Orangerie, we had booked a room in the Chateau, which was OK. The hotel, however, reports to be 4 star, but I would expect to be able to get a meal or at least a glass of wine in a four star hotel.

Did they charge less for not being properly open? What do you think?

  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
6 Thank Travelluvas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Chancelade hotels

San Francisco, California
Level 6 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed September 30, 2006

We needed a place to stay in this area, and the web site looked promising. We had a good (not great) dinner, and a room that was reasonably comfortable but very oddly decorated (is/was shown on their web site -- blue, with stones and driftwood as accents???). The exterior is lovely, but it just wasn't a place we could warm up to. We are unlikely to return, as there are many better choices in the general area.

  • Stayed May 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Berkeley_travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 22, 2005

I arrived and was told that they did not have my reservation, however they sorted that out as they had rooms, luckily. The cost was exactly what my travel agent had been quoted so I suspect they had made a mistake at the hotel. I had a chateaux room, the ones in the orangerie ( an annex 100m away ) are simple basic rooms with some poor views. Best to stay in the chateuax. The bedrooms are plain but comfortable, except for the suites( more spiffy) which I was not allowed to see. The dining room and lounge are very nicely and traditionally decorated. The dinner , as part of package, was good but the a la carte is apprently much better. The restuarant on site is renowned in the local area and the clients I went to see were angling to get an invite for dinner , they hold it in that high regard. Breakfast simple but good. Agree that the staff are all very pleasant and helpful. The receptionist was very helpful and able to find out about the local bus that leaves from the street outside and into town every half hour for €1.25 . They will have broadband by the end of June. The swimming pool was cloudy but I suspect in summer when it is used most, it will be cleaned up. Nothing in the immediate area of any note, best to catch a cab into town or get the bus, which was just as easy.

  • Stayed May 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau des Reynats

Property: Chateau des Reynats
Address: 15 avenue des Reynats, 24650 Chancelade, France
Location: France > Nouvelle-Aquitaine > Dordogne > Chancelade
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Chancelade
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chateau des Reynats 4*
Number of rooms: 13
Official Description (provided by the hotel):
The two floors of the castle count 13 rooms, 4 of which are « classique » rooms, 4 of which are « supérieure » rooms and 5 suites that lead to the main staircase and the elevator. All rooms have a different set-up and decoration. But each room offers you what you may expect (a large bed, a flat screen TV, a mini-bar, trendy bathrooms, bathrobes…), in harmony with an estate rich in history and regional heritage (old furniture, examples of regional themes…). ... more   less 
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Also Known As:
Chateau Des Reynats France/Chancelade, Dordogne

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