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Chateau des Reynats
Reviewed September 12, 2012

after booking this hotel purely on its reputation for gourmet eating .It was very disappointing after being given a very shabby room to being told that the restuarant was full that night and closed the next . We were given an a4 sheet with selection for the l`oison restaurant ,the selection was very limited as we would have been offered the sme for both nights we decided to go out for the first night and try the l`oison the next day.Guess what when tried to book in the morning we told it was fully booked ,none of the staff bothered to advise us to book early at any time. All very casual and off hand was the staff approach

Room Tip: try somewhere else
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  • Stayed: September 2012, traveled as a couple
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1  Thank confit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 - 26 of 216 reviews

Reviewed August 19, 2012

We staid in this hotel with the family for one week and everything was OK but not splendid. The rooms are small, they don't have a single room that is big enough to accommodate two extra beds, so not good for families. There is no airconditioning and it does get hot, which means that one has to open the window and hear the cleaners and the gardeners at 6 am making noise in the garden. The breakfast is extensive but the service personnel is overstreched. So you might get the caffe at lait at the end of the breakfast. The pool is ok. We ate in the brasserie one evening and they literally have four choices in the menu, all refined high cousine and too small portions. Again, not suitable for kids. For half the price one can eat better in town. After this we travelled elsewhere in Dordogne and found much better quality/price ratio.

  • Stayed: August 2012, traveled with family
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Thank Nicoletta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2010

We were wooed by the photos on the Hotel website. We wanted somewhere special for a celebratory lunch. The reallity was the worst meal we have ever experienced in France. The snooty wine waiter was put-out when I requested a "carafe" of wine. I really did not want to spend big money on a bottle of wine-we were driving. We opted for a very expensive half-bottle of local Bergerac wine. We had the recommended set lunch. The starter was a soft boiled egg in a kind of milky soup. It was so disgusting I could'nt eat it. The duck was so chewy it was inedible. The dessert was forgetable. When I protested to the Head Waiter that I had eaten very little, he immediately deducted my meal from the bill. I had the feeling this happens all too often.

  • Stayed: June 2010, traveled as a couple
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2  Thank Dordogner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2010

First of all, the staff at this hotel was uniformly great. Attentive, helpful, and friendly. (For example, we called the front desk to ask about internet, and five minutes later someone arrived in our room to connect a wireless router.) They really seem to be doing the best they can with what they have...which isn't much.

There is not much else positive about this hotel. First, forget what the website says, it isn't really a castle. It's more of a large house with faux-looking turrets and a sad suit of armour on the front porch. It's much in need of painting and a general sprucing-up.

Second, the location is positively awful. It's about a block off a very industrial, unattractive road. The view from our windows was of a development of run-down duplexes.

Third, the hotel itself is very run-down. After checking in in the dark, small, dingy lobby, we climbed the stairs to the second floor and opened the door into...complete darkness. The lights in the hall seem to turn off on a timer, but don't have a motion sensor to turn them on. So after we groped around in the dark for a bit and found a light switch, we made our way to the suite.

One of the strangest things about the room was that the management appears to have decided to paint over some sort of decoration on the upper half of the walls, but stopped in the middle of the project. There were great swaths of smudgy white paint circling the room, covering up a mural or border of some sort. The carpet and furniture were very worn. The bathroom was clean but very small, and looked as if someone's grandmother decorated it in 1953 and it hadn't been updated since. It was extremely hot. I had to open the windows to counteract the air pouring out of the furnaces, which could not be controlled in the room. (Remember, this was February...so we had to open the windows, then close, then open them, all night...just to achieve a bearable sleeping temperature.)

We stayed in the off-season (it was so off-season, that most of the other chateaux we tried to book were closed for the month), and yet the room I just described to you was more than $300 per night. Plus they charged an additional $50 for a rollaway bed for my daughter. Completely outrageous for a hotel in this shape.

The restaurant was in a bit better shape, which is good because there is nowhere else to eat nearby. The food at dinner was actually quite creative and most of it was fairly good, and the service was great.

Breakfast was a different story, however. We were shown to a table that had a basket of packaged madeleines and pastries (individually wrapped in plastic, vending machine style...) and a few containers of yogurt. The waiter pointed to a tray across the room that had a few croissants and pains au chocolat. That was it. For $12 each. Coffee and juice extra.

Bottom line, don't be fooled by the pretty pictures on the website. There are much, much, much better places to stay in the area, usually for less.

  • Stayed: February 2010, traveled with family
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2  Thank Cheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2009

Stayed in the general accommodation area of the Chateau not the chateau (unfortunately). Rooms are small and VERY HOT. Again, air conditioning that doesn't work. Shower was over bath and shower head located in bath. Very awkward and dangerous to shower as well as water going everywhere as no shower curtain or wall .... Rooms weren't quiet either. Tea and coffee facilities provided. Food at chateau VERY AVERAGE! Beds weren't overly comfortable - suppose you get what you pay for here!

  • Stayed: May 2009, traveled as a couple
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2  Thank Readybluedragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2009

This is one of those places that looks better in photos than it is. Not that it is bad but it is a couple of stars short of its four star listing. I had the Turpin room. It is scantily furnished in need of a renovation. The room was hot in February and I had the large window wide open. It was quiet outside. Inside, however, sound travels between the floors. It might be quite a hot stay mid-summer. The restaurant was closed so no comment other than a basic 14 Euro breakfast the next morning. The Orangerie is the main block of rooms a wee walk from the castle, but there was nothing to suggest they would be a better stay. If you want an inexpensive stay in a castle-like hotel and do not need any extras it is quite OK for Euro100/night.

  • Stayed: February 2009, traveled on business
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2  Thank AlegreVancouverBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2009

We got to stay in the chateau which was a treat, because they weren't too busy. The rooms and bathroom was very large, however a little tired feeling. It needs a bit of a facelift and the rooms weren't so clean. However the restaurant made up for it! The evening meal was amazing. Breakfast one morning was just bread and jam. The next morning was a continental buffet. Strange they were both so different. The staff were quite friendly, spoke very good english. The location wasn't the best. You really need to drive anywhere to get dinner, if you aren't going to eat at the hotel restaurant.

  • Stayed: December 2008, traveled as a couple
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3  Thank worldtravellers91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau des Reynats

Address: 15 avenue des Reynats, 24650 Chancelade, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Dordogne > Chancelade
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Chancelade
Price Range: $130 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chateau des Reynats 4*
Number of rooms: 13
Official Description (provided by the hotel):
The two floors of the castle count 13 rooms, 4 of which are « classique » rooms, 4 of which are « supérieure » rooms and 5 suites that lead to the main staircase and the elevator. All rooms have a different set-up and decoration. But each room offers you what you may expect (a large bed, a flat screen TV, a mini-bar, trendy bathrooms, bathrobes…), in harmony with an estate rich in history and regional heritage (old furniture, examples of regional themes…). ... more   less 
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Also Known As:
Chateau Des Reynats France/Chancelade, Dordogne

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