Swimming pool facilities fantastic
Poor, bad value breakfast
King sized bed not king sized
Their good ability to speak english disappears when you have a complaint.
Starting with the positives, the swimming pool in the hotel was fantastic, the sauna, steam room and Jacuzzi were all nice, clean, and well worth using, even if you do have to pay where some hotels would have let you have them for free.
On the negative side of things, we booked one of the more expensive rooms, the hotel is quite large, and I could see both from the car park and from the list of guests the receptionists had in front of them when we checked in that the hotel wasn't busy.
When we got to our room, we heard a noise coming from outside, like a generator running, it was quite loud, enough to be annoying, we assumed that there were some road works or something happening near by, and that the noise would stop by the time the evening came... Only it didn't, eventually, unable to sleep, I went down stairs to complain. The person behind the desk said that she knew about the noise, the question I had in my head, but didn't ask out loud was "Why on earth did you knowingly put us in a noisy room?"
The receptionist allocated us a room on the opposite side of the corridor to where we were staying, saying that it should be quite, when we move to the new room, it was a little quieter, though you could still hear the noise, luckily, we eventually fell asleep.
Then, the next morning came, we had planned to have a bit of a lie in as breakfast was served until 10am, and I had spent the previous day driving, and had another long drive to do that day, but we were woken at just after 8am by builders banging and drilling, which again made me wonder why the people running the hotel, when it was mostly empty would put guests in rooms where a lot of noise was happening, only, when we were walking along to corridor to go to breakfast, the cleaners were at the other end of the long corridor, so I felt we must have been the only customers staying in the noisy section.
Breakfast was pathetic, certainly not worth 8 Euros each.
The King sized bead was not king sized.
When I checked out, I complained about the amount of noise that we were subjected to, suddenly the very good English that the receptionist had been able to speak dissappeared, and a demand for payment was all that was left.
This hotel was not worth the money, I felt strongly disappointed about the service provided, a previous comment suggested that the owners didn't like the English very much, judging by their decission to put us in a room in the noisiest part of the hotel when the place was empty makes me tend to agree with this.
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