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“Good if location is all you want.”
Review of Neptune Hotel

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Neptune Hotel
Ranked #2 of 10 Hotels in Berck
London
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good if location is all you want.”
Reviewed August 3, 2012

You cannot fault the location; cross the road to the beautiful sandy beach. However, it really is a 2 star establishment. We stayed in the apartment part of the hotel which can apparently accommodate four, but only if other 2 are small children. The kitchenette facility is useful but be warned you pay 6 euros a day for the privelige of using it - this may not bother you, but factor in that if you pay for parking and wifi access when staying in the apartments this adds a total of 15 euros a night.

It really is faded and jaded in terms of decor; split carpet on the stairs; patch-up jobs with unmatching paint on the ceiling; bathroom drains that have seen better days and a leaking gutter above the balcony - but if you don't mind this and want access to a beach which is excellent, clean and has plenty for children to do then it is ok.

The staff were begrudging in their attitude - I got the feeling I was disturbing their day by staying there. We asked for a wifi code that when given did not work. When I went to tell them it didn't work the surly receptionist tapped some keys on her computer and announced it did work. Of course when I returned to our room it didn't, so I ended up taking my laptop down to show that it didn't. It turned out to be their error - they had not written the password correctly, but no apology or smile - just a few tapped keys and 'it will work now'. I'm not sure that just because it's a 2 star establishment you have to have 2 star personal service.

So - if you're not fussy and want an excellent location then book it. If you like perfectly clean, fresh surroundings this is definitely not the place for you.

Room Tip: If staying in apartments ask for a low floor - I saw someone open their door on floor one who had pa...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CVALondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Bracknell, United Kingdom
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 27, 2012

Excellent location. We stayed one night in a Courtyard room. Quite small, but everything except one lamp worked. The hotel bar is excellent and has a friendly atmosphere. Ate in L'epoque restaurant. Delicious food with a reasonable price. Just 100 m from the hotel.Lots of places to eat. We asked for a wi-fi code, but it didn't work. Didn't use the hotel restaurant.

Stayed March 2012, traveled as a couple
Helpful?
2 Thank FrankDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy, Beds
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 26, 2011

The hotel staff are surly and the corridors are filthy.
Our allocated room was smelling so strongly of smoke that we had to ask for a change.
Half board was actually more expensive than taking room only and paying for meals as taken... very bad value. Also the booked rate was not honoured, rack rate was charged.(only €8 per room difference but not good)
I would not recommend this hotel to anyone, unless they are desperate.

Room Tip: Don't stay here
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulianGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Berck hotels

Reading, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2011

Good location - right on the beach but on a sunny September weekend the resort felt tired and run down.
Hotel rooms had comfortable beds and stacks of hot water. However, rooms were cramped with poor / minimal storage space. Bathroom was clean but the layout was poor. The WC is close up against the basin making bit difficult to use especially for the less able bodied.
Restaurant was well used but staff seemed inexperienced and rushed around. Although the menus sounded interesting, much of the food seemed to be tinned / frozen / prepacked and was not good vale for money. Breakfast was poor quality for the price charged - tinned fruit, cheap jams etc.
Although the hotel was busy, it is not one which I will be returning to.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enquest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chastre, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 24, 2011

We stayed at neptune as part of family visiting for 4 nights. So we only needed a place to sleep without breakfast.
Room was quite confortable but the bathroom was small because we had not place enough for our knees when we had to use the toilet.
Reception staff was friendly and we got a secure parking for ca8.00 EURO.
I recommend this hotel for stays inexpensive enjoying a relative confort (TV, wardrobes, cleaness...) overlooking the front sea.
Berck is a beautiful place to walk and discover nature with seals, shells... Ideal base for visiting other places (Touquet, Boulogne...) and the famous aquarium: Nausicaä.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank belbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, United Kingdom
Level Contributor
230 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed July 18, 2011

The hotel has an ideal location facing the sea with it,s sandy beach, I booked and paid for a single room and had a double bed anyway, no question about sharing. Really helpful staff. Had a really comfortable night sleep.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RuralRovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bushey, United Kingdom
Level Contributor
200 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed May 4, 2011

This is a 2 star hotel but in reality probably delivers a little more.

First the negatives:

1. Our bathroom was fitted with a jacuzzi bath and instructions were provided in the room. It didn't work. When we asked, we were told it wasn't meant to. We hadn't expected such a bath so it wasn't a problem that it didn't work but why probide instructions?

2. We only attemptyed breakfast on our last day. Our room information stated that it was served until 10am. We arrived at 09:15. There were no croissants or french bread left and they were not refilled. The staff then started clearing away at 09:30. Unacceptable!

Now for the rest. Our room was spotless as was the bathroom. Both were small but adequate. As the hotel in on the main Esplanade, our sea facing room was subject to the noise from the street but that was very effectively silenced with the window closed. However, there was no air conditioning which might be an issue in very hot weather.

Reception staff were polite and helpful and room costs acceptable for the standard and location of the hotel. The free wi-fi worked fine on my smart phone and was useful. Although the hotel offers parking, we parked for free on the street without any problem.

Berck is a small pleasant seaside resort with a lovely beach and a few restaurants. We ate in two but would not recommend either.

We stayed in Berck as part of a family birthday celebration - the rest of the family were staying in a friend's apartment which wasn't large enough to accommodate us. It's not a location I would particularly reccommend unless you just want a lovely sandy beach.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Hotel

Property: Neptune Hotel
Address: Esplanade Parmentier | Berck-sur-Mer, 62600 Berck, France
Location: France > Hauts-de-France > Pas-de-Calais > Berck
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Berck
Price Range (Based on Average Rates): $
Hotel Class:2 star — Neptune Hotel 2*
Number of rooms: 63
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